USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management California

Due to some financial difficulty I requested from USAA Federal Savings Bank relief on paying my credit card ( USAA - - Card - ) and was granted a two year reduce payment plan were I would pay every - of the month $170.00 so I can get caught up with bills and not file for bankruptcy. I made payment on time ( through auto draft on my checking account ) until around - 2016 when there was a possible fraud on my checking account. I requested USAA to change the bank draft withdrawal from my USAA checking account to my - - checking account ( Please see attached Letters from USAA ). USAA then withdrew $170.00 from USAA checking account on - -, 2016 putting my USAA checking account on overdraft. USAA have already made the automatic payment out of my - - account on - -, 2016. I called USAA to ask why it happened and I was told that due to the automatic nature of the draft it was not stopped in time. I asked USAA on how this can be solve and I was told they would cancel the auto draft out of my USAA account


see attached mail ) that I would be terminated from the program and have to make a full payment of my balance ( over $17000.00 ) when I called the USAA customer service number. It will be impossible for me to make the full payment. I was hoping that the payment plan would help me get some break will I pay off my obligations. Also, my USAA - card have a feature of cash back that I have over $1000.00 in cash back that could be applied toward my balance which as of now I can not access. I am not asking for forgiveness for the credit card debt, it is my obligation I just need time to make the payments. Thank you.