USAA Savings Bank Account Or Service Complaint

Checking account Using a debit or ATM card

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card Colorado

USAA promised they would not charge Foreign Transaction fees when they forced customers to switch from Master Card to Visa. They are now saying that this only applies to the credit cards. They have done a bait and switch and deceived customers. It is documented several times in USAA communities that there would not be Foreign Transaction fees for Visa cards.

USAA Savings customer in Colorado
Jan 31, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints4/20125/20126/20127/20128/201210/201211/201212/20121/20132/20135/20139/201310/201312/20131/20143/20144/20145/20146/20147/20148/20149/201411/201412/20141/20152/20154/20155/20156/20157/20158/20159/201510/201512/20151/20163/20164/20166/20168/20169/201611/20161/20172/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsUsing a debit or ATM card1.4%58.9%26.0%8.2%4.1%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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