Review and analysis of over 162 Vehicle Loan complaints against Hyundai Capital America
Hyundai Capital America consumers have reported over 162 official complaints related to Vehicle loan. Out of the 162 consumer complaints against Hyundai Capital America, 24% were disputed by the consumer (i.e. the consumer was not happy with how Hyundai Capital America responded to their complaint) and 94% were processed in a timely manner. 6% of consumer complaints against Hyundai Capital America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Hyundai Capital America Consumer Loan managing the loan or lease May 26, 2016 - I was shocked when I reviewed my credit report and found several late payments on the dates below : 30 days late -/-/2015, -/-/2015... |
Hyundai Capital America Consumer Loan managing the loan or lease May 23, 2016 - I had an auto loan with Hyundai. The car was deemed a total loss after an accident. GAP insurance was used and the car was paid off in full. Hyundai is reporting to the credit bureaus that it was charged off as well as delinquent payments following the accident.... |
Hyundai Capital America Consumer Loan problems when you are unable to pay May 16, 2016 - I filed for Chapter - bankruptcy in - -, but I indicated to my lawyer and my car loan company that I intended on continuing to pay on my - - - car loan through Hyundai Motor -. However, once my bankruptcy was filed Hyundai Motor - made it impossible to pay my auto payments online or over the phone. The first payment attempt I realized that they had locked my options on my online access for my loan, so I could not pay on my loan. It listed a - number to call so I attempted to call it to make the payments, but the number would ask for my account # then ask if I had a d... |
Hyundai Capital America Consumer Loan managing the loan or lease April 22, 2016 - We paid the last payment ( -/-/- ) on our Hyundai Finance Account for our - Elantra. We have made at least 3 calls to find out where our title ( lien release ) is. The customer service person said they sent it to our old address, which has been off our billing paperwork since -/-/-. I asked Hyundai to re-mail the paperwork to the correct address. ( which I gave them ) I am still waiting for my lien release and our overpayment taken from our bank account. ... |
Hyundai Capital America Consumer Loan managing the loan or lease April 21, 2016 - Called into Hyundai Motor Finance on -/-/16 - to question why Hyundai Motor Finance has me - days deliquient on my car payment. Stayed on hold for 15mins. Hung-up, and called back. Customer Serv Rep by the name of - answered call. Explained to her that I am not 58 days past due according to my own records. She explained that I made partial payments for - & -. I explained to - my records indicate me sending in more than my monthly payment each month. She explained that I have unpaid late fee 's and that the overage payments are not being applied to the late fee 's. She expl... |
Hyundai Capital America Consumer Loan managing the loan or lease April 14, 2016 - I co-sign on a loan with KIA Finance for my son. They initially started off with misrepresentation by telling me if I cosigned for my son for 6 months they would be able to take me off the loan. Later I found out that they could n't take me off and he would have to find someone to refinance the car in his name only. Now over a year later, I contacted my son so he could make a payment of $310.00 by -/-/- so my credit would not be messed up. I got the amount off of their website in the amount due column. Today I notice that the $310.00 was paid but it was still showing us $78.00 p... |
Hyundai Capital America Consumer Loan managing the loan or lease April 12, 2016 - I purchased a vehicle from - Kia in AZ in - -. They advised us that we qualified for their " Holidays on Us '' program. We signed the " Holidays on Us '' contract showing our first payment would be due on - -, -. - -, I got a notification that our - payment was due. I called - - at the dealership who advised that I call Kia Motors Finance because once they finish on their end they send everything to KMF. Finance then told me to call the dealership as well as they would work on it and get management involved. After calling several more times, on - -, -,... |
Hyundai Capital America Consumer Loan managing the loan or lease April 11, 2016 - I have a loan with Hyundai Motor Finance that matured in - -. I had some payments deferred to the back of the loan which were due after the maturity date. I have a contract with HMF stating that these payments were acceptable after -/-/-, beginning in - -. I have been making these payments two weeks late because my mortgage payment is due at the same time. I do pay the $30.00 late fee that they request. HMF is stating that I am 30 days delinquent and have reported that on my credit, which has brought my score down significantly. I have the contract from HMF which states that... |
Hyundai Capital America Consumer Loan problems when you are unable to pay April 7, 2016 - I have a loan with Hyundai Motor Finance for a - Hyundai. The loan became mature in -/-/-, however because of financial difficulties through out the year, I had to have payments deferred to the back of the loan. I am now making those deferred payments each month, but the finance company calls demanding the payments in full which I can not do, I have to make one payment at a time and there is a contract signed with them showing this for me. I have told them not to call my home, but they call anyway. I am tired of explaining to them every time I speak with them that I have their permissi... |
Hyundai Capital America Consumer Loan taking out the loan or lease April 7, 2016 - -/-/- My husband and I were victims of a fraudulent transaction at - - Hyundai. We were convinced or rather " conned '' into trading in our 4 month old - Hyundai Elantra for a more expensive vehicle ( - Sonata ) with the promise of a - - passenger van. The van transaction was being done on the side and being delivered from their " repo lot '' in -. This entire transaction took place at the dealership with gentleman - - - - - - - sales - ) who both represented themselves as employees. Once the paperwork was signed, - - said he had to t... |
Hyundai Capital America Consumer Loan managing the loan or lease February 11, 2016 - In - 2015 I deferred my car payment through Hyundai Motor Finance ( or so I thought ). I faxed back the letter, like they asked and like I have before, only to get a statement in - 2015 showing TWO months due. I called and spoke to a gentleman who apologized and said the deferment was never proccessed in - but had no idea why. As a resolution he offered to defer - 's payment too in which I accepted. I received the letter, faxed it back ( and brought a witness this time ) AND CALLED to confirm the fax was received. I was told it was currently processing. Now I paid my - payment a... |
Hyundai Capital America Consumer Loan managing the loan or lease February 11, 2016 - I have been sending " overage '' payments above my monthly financed contract to Kia Motors Finance USA. I have written them several times to indicate how my payments should be applied and requested that all payment amounts above my monthly finance statement should be applied to Principal Balance Only. I asked this company to confirm my request, and they continue to send me the same thing instead of confirming that my payments will be applied as instructed. In addition, they are reducing my next scheduled payment amount and using my over-payment to apply to future interest instead of as instruc... |
Hyundai Capital America Consumer Loan managing the loan or lease January 27, 2016 - I have never had an account nor have I ever requested information from Kia Motors Finance. They call me at - twice a day for the last 3 months wanting payment. I have asked them 3 times to stop calling to no avail. ... |
Hyundai Capital America Consumer Loan taking out the loan or lease January 8, 2016 - I, - -, have a loan with Hyundai Motor Finance. My initial contract did not call for them to charge me a late fee. In - of 2015, this company started doing so. The late fees have accumulated and even though I have been paying my payment, Reported on my credit as late. When I contacted the company, Their reply was that Alabama now allows them to charge a late fee. I did not get any notice of any change to my contract. I am a - and if not resolved, plan on suing them in federal court. acct # - -/Hyundai Motor Finance/- - -, CA - ... |
Hyundai Capital America Consumer Loan managing the loan or lease January 4, 2016 - On - -, 2015 I wrote to Hyundai Finance at the addresses ( there are - different ones ) listed on my credit reports regarding an outstanding balance of $180.00 they were reporting. Their response dated - -, 2015 listed a vehicle purchased at - - in -, - Their letter, it should be noted, included no suggested method of payment and included the disclaimer that as an 'original creditor ' they are not subject to the FDCPA. I wrote back on - -, 2015 to explain that I had never purchased a vehicle at - - ( in fact had never been to -, PA - but that I wa... |
Hyundai Capital America Consumer Loan taking out the loan or lease December 31, 2015 - I paid my car loan off on -/-/2015, Kia Finance stated they would send me the title on -. Instead, they sent it to my - - - mother in CA ( we are - on the loan to get lower interest. ) They refused to send it with tracking, and it is missing. They have refused to replace the title that is lost, leaving me no way to sell the car. They said they would send me a lien release, but offer no solution when that gets lost, and they refuse to track the document. ... |
Hyundai Capital America Consumer Loan managing the loan or lease December 8, 2015 - I bought a car, a -/-/- -, from - in -/-/-. I paid on it without fail, timely and in full. I traded it in on a -/-/- -. i have the contract, that clearly shows this, yet, -, renegged on the deal, and now is saying i voluntarily surrendered my -/-/- -. The dealership sold my -/-/-, then - took the -/-/- - back. - has lied into their own records because they screwed up by allowing my car to be sold even though it was still my car. I can submit some documentation now, and the rest later. - is guilty of fraud, renegging on a signed deal, an... |
Hyundai Capital America Consumer Loan managing the loan or lease managing the loan or lease December 4, 2015 - I had a car financed with Hyundai Motor Finance the past six years. I only had four payments left on the car when I was involved in an accident. As a result of my claim I was given a check for $1700.00 and by the time I got my check I only owed about $350.00. I decided not to get the car repaired because I ended up getting a different car. Because Hyundai still had a lien on the car the check from the insurance company was made out to myself and Hyundai. When Hyundai got the check they took out the - I owed them and said they would send me the balance of $1300.00. I asked when I could... |
Hyundai Capital America Consumer Loan managing the loan or lease managing the loan or lease November 5, 2015 - I had a car loan with Kia Motors Finance. My car was hit - while the car was parked. My insurance company paid off the loan but paid more than the balance of the loan and Kia Motors Finance refuses to return the balance. Although this is a small amount, I believe this occurs to many many people and we have no other recourse. It is impossible to get a live person to speak to on the phone and the - letters I have sent have resulted in no response. ... |
Hyundai Capital America Consumer Loan shopping for a loan or lease shopping for a loan or lease October 20, 2015 - hyundai finance uses discriminatory tactics to make rate decisions, the company uses the relationship of dealerships as a basis to discriminate on their customers. they take equal credit profile people and make rate concessions and adhustments according to the dealership they visit. for example i was forced to give better rates to customers with worst on exact profiles than the next customer just on basis of dealerships as opposed to the merit of the customer ... |
Hyundai Capital America Consumer loan managing the loan or lease October 9, 2015 - I filed a complaint on -/-/14 with the Florida State Attorney General 's Office about Hyundai Motor Finance calling me repeatedly at work, even though I had asked them not to in writing, because I am not allowed to get personal calls at work. They said they would stop doing so, so I let it go. Today, they called me at work again. They know they are not to call me at work. ... |
Hyundai Capital America Consumer loan managing the loan or lease September 15, 2015 - I made mulitple payment arrangements with Kia Motor Fiancee on my - - - -. They told me that I would not be reported late to the credit bureaus because I had made payment arrangements. Ultimately Kia Motors Finance reported - late payments to all - of my credit bureaus, despite our payment arrangement. ... |
Hyundai Capital America Consumer loan managing the loan or lease June 15, 2015 - I have been receiving an inordinate amount of collection calls which I believe to be unnecessary and harassment. Though I have never been more than - weeks late on any payment ( most on time or within - week ), have never been a payment behind and always call the company to let them know I am aware of the situation and on the day I pay either through mail or by phone, I begin to receive calls - days after the due date and I receive them several times per day, at all hours. Though I specifically requested not to call on Sunday they do so and at - - -! I understand the need for... |
Hyundai Capital America Consumer loan managing the loan or lease June 8, 2015 - I purchased a - - and financed through Hyundai Motor Finance. The car was recently involved in an accident and the insurance company ruled it a total loss and is trying to payoff the car. My agent requested the information on - -, 2015. He has continuously been given the runaround from HMF. First, they asked him for inappropriate information ( details about the loss, my insurance policy and the claim itself ). Then, they refused to confirm receipt of the information he requested. We were told it would be 5-7 business days from the date they received '' the information he sent, but... |
Hyundai Capital America Consumer loan managing the loan or lease June 3, 2015 - I purchased a - through a - dealer and financed it through Hyundai Motor Finance ( HMF ). I set up autopay to HMF from my checking account. The loan was paid off in - of 2015. HMF debited my account more than was due for the final payment. Then HMF continued to debit my account each month after the loan was paid off ( and after I had received the pink slip from the California DMV ). I called HMF on - - to revoke autopay and to get my money back. Autopay should have been automatically stopped when the loan was paid. I repeatedly asked HMF why this did n't happen but no one would ... |
Hyundai Capital America Consumer loan managing the loan or lease May 31, 2015 - I Have always paid my Hyundai Motor Finance payment as agreed. Due to a combination of bank errors, Hyundai Motor Finance not updating my account info as requested and failing to have a system in place to collect payments after items were incorrectly returned NSF due to bank error, Hyundai Motor Finance is now falsely reporting my account as past due from -/-/2013-/-/2013. On - -, 2013 I paid my account with good and collected funds in my bank account but my bank mistakenly returned the payment NSF ( as evidenced by the attachment ). I was n't made aware of that at any time by - ... |
Hyundai Capital America Consumer loan problems when you are unable to pay May 22, 2015 - Collector continues to call me at my workplace despite telling them - times that I can not be contacted there. ... |
Hyundai Capital America Consumer loan problems when you are unable to pay May 18, 2015 - I have/had a loan with Hyundai finance and gave them my information for them to take money out of my account and they would send me an email payment received. They never took the money out of the account never contacted me about a problem and just showed up and took the car and would not let me have it back. Said they called me told them I had no record on my call log then they said they do n't have to call and they sent a letter said I never received a letter. They said the email of payment processed meant nothing and it was my fault. Would not work with me and picks and chooses when they wan... |
Hyundai Capital America Consumer loan managing the loan or lease May 11, 2015 - I had sent Kia Financial information about my account and a bank mistake as they reported me late. After sending information to Kia, now they show me as being 2 month late ... |
Hyundai Capital America Consumer loan managing the loan or lease May 11, 2015 - On -/-/2015, I bought a new car, and traded in my - - for a - -. On -/-/2015, - sent a payoff check to - for the balance of my loan. On -/-/2015, Hyundai Motor Finance took an unauthorized payment from my checking account via ACH as they have been doing for 2 years. I called them, told them I no longer owned the car and asked them to cancel the ACH payments. They agreed, but told me it would take 30 days to refund my payment. I called my bank who managed to stop the payment. On -/-/2015, - again debited my account for another full payment, but I did n't catch it un... |
Hyundai Capital America Consumer loan managing the loan or lease May 4, 2015 - I secured a - loan with Hyndai Motor Finance. My monthly payments are $550.00. due and payable on the - of the month. On - - I made - payments to Hyndai Finance. - from my personal bank account and the other from my business account. I could n't stop the personal account payment because it was automatically deducted from my account. On the - of - I called Hyndai Finance and told them I had made a - payment and requested a refund of $550.00 because of this. I was then told by - of their Customer service - that he would arrange for the refund and I would be g... |
Hyundai Capital America Consumer loan taking out the loan or lease April 29, 2015 - I submited a auto loan application on -/-/2013 at - of -. The deal was - finaliized that same day, or so I thought. Then - came to my job under false pretenses and stole the original application from my car. Fast forward to now, I just saw that - submitted my application to several financial institutions on that day and then on -/-/2013 without my consent. I disputed it with -, but was told to call those financial insitiutions directly. I did and thy told me that they could not help me since I do not have an account with them. I called - and told them then was ... |
Hyundai Capital America Consumer loan managing the loan or lease March 31, 2015 - I had a loan with Hyundai Motor Finance ( HMF ). The account number was -. I requested a payoff at the beginning of -. I was given a payoff amount of that was $13.00?? more than I owed. I paid the payoff amount given and it was posted on - - 2015. Hyundai Motor Finance ( HMF ) indicated that a lien release would be sent within 2 weeks as would any excess payoff. By the - of - I had received neither. I called HMF and within - days I received the lien release but not the excess payment. I again called HMF on the - of - and they said they would refund the excess immed... |
Hyundai Capital America Consumer loan taking out the loan or lease March 29, 2015 - My wife & I jointly purchased a new, -/-/2015 -, using cash, our trade-in, and a loan of $5000.00 from - Finance - the loan being required by - in order to receive a $1000.00 rebate. We asked that title be issued jointly, with right of survivorship, i.e., 'WROS ' appearing after each of our names on the title. Such titling is an estate-planning tool prescribed in the Ohio - - - - website regarding vehicle titling. The - dealer 's Finance Manager refused, saying that - Motors Finance did not allow such modifications to the buyers ' names. We replied that - s... |
Hyundai Capital America Consumer loan managing the loan or lease March 23, 2015 - I started contacting Hyundai Motor Finance on - -, requesting payments applied to my principal balance. Each time I was informed it would take - days to be processed. I called - times in the past month requesting to have the - payments adjusted as instructed by the HMF representatives. As of today - -, only - payment has been applied to the principal & I keep getting promised that they will be escalated & corrected. I have refinanced my vehicle and have been charged excess interest due to the previous payments not being applied to the principal balance, in combination w... |
Hyundai Capital America Consumer loan managing the loan or lease March 22, 2015 - I am getting daily phone calls from Hyundia credit about a nonpayment on late fees for a car loan and have requested that I do not be disturbed during Sundays - Dinner time or after evening hours and they keep harnessing me about a $64.00 dollar late fee. I have requested several times that I am making my car payments and each month but this harassment continues for a mere $64.00. I need someone to intervene on my behalf. The phone # they are using is -. I will sue them if I have a legal concern ... |
Hyundai Capital America Consumer loan taking out the loan or lease March 19, 2015 - I applied for a loan with - - and had purchased - vehicle during the month of - 2014. I was told that I would be getting a good deal on the vehicles in which i purchased. I later found out that the interest rate charged for the loans at the time was almost - times that of the average consumer for the credit score that I had and when I came back to speak to the finance manager. The dealership had let her go for fudging many of the loans and jacking up many customers interest in order to make a higher commission and she was no longer employed with the company due to her increasing... |