Hyundai Capital America Consumer loan department,
Vehicle loan Managing the loan or lease New York
I have been receiving an inordinate amount of collection calls which I believe to be unnecessary and harassment. Though I have never been more than - weeks late on any payment ( most on time or within - week ), have never been a payment behind and always call the company to let them know I am aware of the situation and on the day I pay either through mail or by phone, I begin to receive calls - days after the due date and I receive them several times per day, at all hours. Though I specifically requested not to call on Sunday they do so and at - - -! I understand the need for collection services and I understand a Borrower 's responsibility to pay, but all this must be done within reason. If I were three months behind or always late or never in communication I would understand. In my present situation and over the past months, both the frequency and timing of the collection calls is inordinate and abusive. Especially on a Sunday - at -.
Hyundai Capital America customer in New York
Jun 15, 2015
* Source: CFPB Complaint Database
Hyundai Capital America response to complaint:
Closed with explanation
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