Hyundai Capital America Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease California

On -/-/2015, I bought a new car, and traded in my - - for a - -. On -/-/2015, - sent a payoff check to - for the balance of my loan. On -/-/2015, Hyundai Motor Finance took an unauthorized payment from my checking account via ACH as they have been doing for 2 years. I called them, told them I no longer owned the car and asked them to cancel the ACH payments. They agreed, but told me it would take 30 days to refund my payment. I called my bank who managed to stop the payment. On -/-/2015, - again debited my account for another full payment, but I did n't catch it until Saturday -/-/2015. My bank ca n't stop the payment this time, I was too late. My understanding of the definition of fraud, applies in this case.

Hyundai Capital America customer in California
May 11, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

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