Hyundai Capital America Consumer Loan Complaint

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease Arizona

I started contacting Hyundai Motor Finance on - -, requesting payments applied to my principal balance. Each time I was informed it would take - days to be processed. I called - times in the past month requesting to have the - payments adjusted as instructed by the HMF representatives. As of today - -, only - payment has been applied to the principal & I keep getting promised that they will be escalated & corrected. I have refinanced my vehicle and have been charged excess interest due to the previous payments not being applied to the principal balance, in combination with HMF not being accessible for close to a week due to incliment weather & having to wait to receive the payoff information. I feel HMF has dragged out the completion of correcting my payments in hopes to continue charging more for interest. I would not refer HMF to anyone looking for good and trust-worthy customer service.