Hyundai Capital America Consumer Loan Complaint

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease Kentucky

I had a loan with Hyundai Motor Finance ( HMF ). The account number was -. I requested a payoff at the beginning of -. I was given a payoff amount of that was $13.00?? more than I owed. I paid the payoff amount given and it was posted on - - 2015. Hyundai Motor Finance ( HMF ) indicated that a lien release would be sent within 2 weeks as would any excess payoff. By the - of - I had received neither. I called HMF and within - days I received the lien release but not the excess payment. I again called HMF on the - of - and they said they would refund the excess immediately. I called again on the - and was told that a check was sent on the - of -. As of the close of business today I have not received my refund. Please assist in having my refund issued. In addition I question if this is a typical practice of HMF and are there many, many customers who never received their refunds. Thank you for any assist you can provide. - - -, KY -