Review and analysis of over 30 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 30 official complaints related to Having problems with customer service. Out of the 30 consumer complaints against AES/PHEAA, 3% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service July 6, 2016 - I was talked into taking out a private student loan through - - by a parent in -/-/- instead of a federal loan. This parent cosigned for the loan. I ended up not graduating due to being placed in the wrong degree and getting frustrated trying to get in the right degree. This happened in -/-/-. 6 months later my loan came calling asking for their money. While I was living at home with my parent this was doable. Since then I have gotten married and have - children. I bring - around - a month. My expenses run right at that a month even with government aid. My wife has bee... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 27, 2016 - This is the third attempt to rectify an erroneous report to the credit bureaus by your company. As a result, I have filed a complaint at the CFPB. My file is found in your archives/history. - AES/- representatives ID # -, have confirmed ( verbally ) that your records reflect a full refund/payoff, however, AES/- continues to erroneously report this account as a Charge-Off to credit bureaus and damaging my credit score. AES has verified that : 1. The school issued a full refund within - days and your system reflects account paid in full, 2. I never registered nor attended the e... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 25, 2016 - AES has had a consistent habit of withholding information, giving vague or elusive responses and going so far as hanging up during phone calls after receiving a very sharp attitude. I have given ample evidence of my financial hardship and many of the incentive programs were not related to me, or at best were vaguely given, with a very harsh/dissuasive post-note. I receive conflicting information from customer service representatives, the methods of communication are not consistent and there is no quality representative I can speak to concerning the attitudes of the customer service reps. Overa... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 25, 2016 - For multiple months my cosigner and I have been trying to get him removed from my loan as a cosigner! We have been told multiple times that I needed to make 48 pmts to be eligible! On - -, 2016 I made my 48th pmt but received a letter today stating that I had been denied for cosigner release because I had not made 48 pmts because one of those pmts was late! I found out that the late pmt was made when I switched my direct debit account even though it had been approved on the - and my pmt was due the -, they did not debit the - out and I was late by 10 days because I was unaware! ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 19, 2016 - I currently have - private loans owned by NCT and serviced through AES. I proudly served in the - - and have been since deemed - - and I would like to apply for a - discharge of these - private loans. I 've contacted AES and they could not assist, they forwarded to NCT who offered no assistance. Who do I contact?... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 18, 2016 - I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was - - - and that they had denied my claim. When I sent all the necessary paperwork to - - - . They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor Amercian Education Services are the ones who denied the claim. When I sent the information back to AES they in turn say its -. Attached are all documents sent to both parties and their repli... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 18, 2016 - I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was - - - and that they had denied my claim. When I sent all the necessary paperwork to - - - - They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor - - - are the ones who denied the claim. When I sent the information back to AES they in turn say its - - - -. Attached are all documents sent to both parties and their ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service April 1, 2016 - My lender falsified information to - which in turn has caused numerous negative items to remain on my credit report that should not be there. Upon completing school i was not able to obtain a job to pay the high monthly balance of the loan that was due immediately upon my graduation. It took me over a year to find a job, and when i did find one it was very low paying to the point where my monthly income was just about equal to my payments due so I still could not pay. Long story short I have never made 1 single payment to my lender. My lender, in order to successfully package and sell/trans... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 25, 2016 - I have been trying to work with AES since -/-/- ( as soon as I found out this loan was in repayment ) to reduce my monthly loan payment in order for me to get caught up. At the time, I was in between jobs and moving back in with my mother to try and get ahead. I had explained this to AES several times and submitted all documentation for a deferment 4 different times between -/-/- and -/-/-. Every time I would submit required documentation they would say that their processing department was behind and that I should call back in a week to check the status. Then, when I would call ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 22, 2016 - National Collegiate Trust has sold a student loan ( s ) in my name and has not notified me. Prior to being sold National Collegiate Trust would not work with me on a reasonable and affordable repayment plan and on 3 occasions, rejected my offer of payment due to the amount being too low. This organization is unethical and needs to be investigated. ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 15, 2016 - I fell behind on student loans, not because I did not want to pay, but because we could n't pay. We have finally gotten to a point where we can begin making regular monthly payments starting in less than 30 days. Unfortunately, I had - private student loans that went into default at the end of - of -. The accounts have been sent to collections. The collections companies refuse to work with us on payments. They are requiring large amounts of money right now and threatening to ruin our credit scores if we do not comply. We are unable to comply. We have tried calling the original loan se... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 11, 2016 - - -, 2016 To Whom It May Concern : I am writing to request that the 60-day delinquency to - student loan be changed ( I am the cosigner on the loan ). The account number is -, and the loan is currently in a forbearance status. It was certainly delinquent, that I am not disputing. What I am disputing is the way to which this account has been handled, and the constant mixed messages my daughter and I have been receiving on the account dating back several months. Back in - ( approximately -/-/16 ), my daughter made payment arrangements for the loan. On - -, she realize... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 8, 2016 - There are - student loan accounts for my Daughter that i was a co-signer on. - of these account were in collection. The agency that serviced these accounts was AES and they had written off both accounts in - -. Fast Forward on -/-/- - ( - - ) was settled in full thru - -. The - loan on -/-/- AES/NCT was settled in full thru - - - - offices who was contracted by - - -.who contracted by Nation Collegiate Student Trust - to service their accounts. Since this this time I have been trying to get these - accounts reported cor... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 3, 2016 - I have a $ -+ loan with AES and have tried contacting them several times via email AND phone over the last month and have not gotten a response yet. I receive the email stating that communication was initiated by me and that someone will get back to me within 24 hours, but no one ever does. I am so unsatisfied with their services and policies that with thousands of dollars in exchange, I deserve a response as soon as possible. Not to mention, I have an increase in my interest rate MONTHLY. Obviously, I am unhappy to say the least. I need answers. Thank you, - - ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service February 16, 2016 - I have sent a letter to AES requesting information ( see attached ) on how to be released from being a co-signer and they keep responding with a blank form letter asking for more information. I feel that they are being non-responsive to a situation where the Originator has demonstrated excellence in responsibility. I still want their policy on how to be removed from the loan. ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service January 9, 2016 - Even though I have been medically designated as totally and permanently - and receive SS - as my online income, AES student loan companies will not discharge my loans. My federal loans have been -. I am unable to work. My minimum AES monthly bill is more than a third of my SS payment. SS - is my only source of income. If the federal government acknowledges my - then why AES. Also, the constant phone calls only make me feel worse everyday. ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service January 2, 2016 - I am adding some documents to my original complaint to prove that - was lying to me. I did not go through the mail they sent me and after going through it I found a document that says " Provided we receive a signed copy of this Agreement from you ( the student borrower or cosigner ) by -/-/2015, - agrees to place your Loan into in-school deferred status beginning -/-/2015, and ending -/-/2015. Monthly payment will not be required while the Loan is/are in deferred ( in-School Forbearance ) status. '' When I spoke to - he ( very aggressively ) told me that my request f... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service December 12, 2015 - I submitted a request to American Education Services to apply a natural disaster forbearance in order to prevent my loan from defaulting. I gave all the information requested and every time, I received a letter stating they needed the same information they requested. Every time I called in and gave them the information and every time they restarted the request, stating that it was a computer issue. When they finally did put the forbearance through, they completely ignored the loan that I had been requesting the forbearance for and then they defaulted that loan. I had requested it specifically ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service November 30, 2015 - -/-/2014 I had advised these - companies National Collegiate Trust and American education Services who administer the loan for National that this account was an Identity Theft. I have sent them numerous packet of affadavits and police reports regarding the theft and their own paperwork that shows that my signature was forged. I have sent numerous letters to the Vp of Loan Operations I have even put complaints in on this site and they still have not responded nor have they taken the information of my credit report. What they have done is send the account to - different collection agenci... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service November 22, 2015 - My niece needed a student loan to complete her education at - College in -, New York. She asked me, her uncle, if I would agree to guaranty the loan because the lender would not provide the loan without the guaranty. She was told by the lender at the time the loan was committed that if she made regular timely payments after she graduated, the lender would release the guaranty. On - -, 2015, after paying her student loan payments on time for over two years, she submitted an application to American Education Services ( " AES '' ), the loan servicer, on my behalf requesting that I be ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service November 16, 2015 - My husband and I took out a loan for our daughter to attend a private high school though AES/NCT. My husband I split up and it went into default. As of - 2015 it was paid in full. - - has taken it off the credit report but it is still on the other reports. I have called AES ( American Education Services ) several times and have contacted the credit bureaus. The credit bureaus tell me AES needs to remove it and AES tells me they no longer own it so they wo n't remove it. I have disputed this several times with the credit bureaus, each time they tell me AES states that I am still respon... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service October 29, 2015 - I obtained - private loans through American Education Services ( " AES '' ) when I was attending college for my - degree in -/-/- and -/-/- ( respectively ). I still owe almost $30000.00 on these loans, even though I have been paying on them for years. I pay almost $240.00 per month on these loans and almost - % of my payment is applied to the interest. One of the biggest issues I had with this company is that I apparently did not qualify for a deferment when I returned to school in -/-/- for my - degree. AES had told me that my loans were " too old '' to qualify... |