AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service West Virginia

There are - student loan accounts for my Daughter that i was a co-signer on. - of these account were in collection. The agency that serviced these accounts was AES and they had written off both accounts in - -. Fast Forward on -/-/- - ( - - ) was settled in full thru - -. The - loan on -/-/- AES/NCT was settled in full thru - - - - offices who was contracted by - - -.who contracted by Nation Collegiate Student Trust - to service their accounts. Since this this time I have been trying to get these - accounts reported correctly on our credit reports. Thru numerous disputes dateing back a year or more i can say that this is a disaster. AES claims they have nothing to do with these accounts since they wrote them off -/-/- yet they are the ones that have done the reporting and who the credit agencies contact for the dispute. AES has done another wonderful thing and that is they have - account number for both of those accounts, which is the account number for the - loan, but the NCT loan is also under that account number But


as on the AES/Charter ( citizens ) of reporting balance -, Payment received - past due - status in collection.Nothing like mixing the - accounts together. I have sent hours i mean hours on the phone with the credit agencies particular - ( because on -/-/- they finally were reporting correctly ... and changed back to reporting incorrectly on - ). All the hours of phone calls and conversations to the credit agencies and to AES they absolutely refuse to report these accounts as settled in full. AES says they are reporting correctly and the credit agencies tell me they only report what is sent to them and do not have the power to change it. I have also have been told the proof of settled in full is not acceptable because the account numbers do n't match on the AES/NCT. As i said AES did a wonderful thing by listing both accounts under - account number. And They wo n't Rectify that. I know these accounts were in collection and circumstances at the time led to the accounts going to collection. But when the circumstance changed, i made agreements and paid these off. I have worked hard to build my credit back up and my daughter is building hers, that without these - accounts being reported correctly she ca n't buy a home, our insurance rates are higher etc ... We need help and AES and the credit agencies refuse to correct this. Your our last resort. thank you