Review and analysis of 10 consumer complaints against Sunrise Credit Services Inc.
Out of the 10 consumer complaints against Sunrise Credit Services Inc. Student Loan, 0% were disputed by the consumer (i.e. the consumer was not happy with how Sunrise Credit Services Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Sunrise Credit Services Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 8 |
| Problems when you are unable to pay | 1 |
| Can't repay my loan | 1 |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls March 20, 2017 - Continued calls despite request to stop. The company name is : Sunrise Credit Services... |
Sunrise Credit Services Inc. incorrect information on credit report account terms February 16, 2017 - Account has not been vierfied with original signed contract.... |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls February 8, 2017 - Ok I received - calls from this company sunrise credit in one day and when I called to find out who it was and how many times they are allowed to call me the employee - stated more than once so I asked to speak with a supervisor and multiple times he avoided the question and continued to tell me they did n't call me and placed me on hold multiple times telling because we are on the phone he ca n't see if they called and once more puts me on hold and comes back and tells me that they did call multiple times and I advise him that my rights are violated and to answer how many times they are... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount January 4, 2017 - This complaint involves bundled services for home phone, TV and Internet provided by - I decided to switch my bundled services from - to - ( - - in -/-/2016. - service was installed on -/-/2016 ; when installation was complete and phone, TV and internet were all working, I called - to cancel my bundled services ( home phone, TV and Internet ). In -/-/-, - billed me services from -/-/2016 - -/-/2016. Beginning -/-/2016, I attempted to get - to remove the charges for the home phone, TV and Internet services ( which I canceled on -/-/2016 ) from my acco... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount December 29, 2016 - I think this is a bogus debt collection agency, they are fraudulent. I think a crook bought up my debt with stolen government many years ago. I went to - in -/-/-. Some crook from this school bought that and all my debts. He or she gets into all my accounts. He is now using a phony " Sunrise Credit Services '', collection agency. He seems to either be part owner or in some type of conflict. He is now trying to collect in fraud $87.00, that I DO N'T owe - cosmetics company. He 's gotten into all my accounts, and seems to be the person stalking me. He - be breaking in, and hack... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine December 13, 2016 - - sent a bill to Sunrise Credit Services saying that I owe a bill for $1900.00, which is not true. I spoke with - - on -/-/- at - about this debt. I explain to him this is not my debt, and when did this happen, he told me in -/-/- when I was not even a student at - and - agree with me.... |
Sunrise Credit Services Inc. improper contact or sharing of info talked to a third party about my debt November 29, 2016 - My girlfriend received a phone call from a Sunrise Credit Services , Inc. about a week ago. She did not recognize the number and did not take the call. Soon-thereafter, this collection company contacted her number again and she decided to find out what was going on. After she identified herself as my spouse ( which she is not ), the collection agency continued to disclose my information to her without properly verifying. They informed her I had a debt with their organization for a phone bill. According to my girlfriend, this agency disclosed a lot of my personal information. The state of Illin... |
Sunrise Credit Services Inc. disclosure verification of debt not given enough info to verify debt November 22, 2016 - Sent request for verification. Never received information back. But received notice that they were going to put this on my credit report.... |
Sunrise Credit Services Inc. disclosure verification of debt not given enough info to verify debt November 5, 2016 - I canceled my mother 's cable account last -, since she is ill and has moved in with me. Her monthly bill was approximately - and was paid up to date. I received a bill from a collection agency on behalf of - for $440.00. I contacted them twice to dispute the bill and never heard from them. I was then sent a notice from Sunrise Credit Services. I again disputed the bill. Sunrise Credit Service sent me a statement from - dated - of 2015. The service was cancelled in - of 2015 and the house was rented out in - of 2015.... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine September 26, 2016 - We continue to receive collection calls for a - - - at our telephone number. We have had this phone number for 4.5 years. We have informed Sunrise Credit Services - NY that this is not - - 's number. Each representative assures us that we will non longer receive phone calls and that our telephone number will be removed from - - - 's files.... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid September 13, 2016 - Two issues : First, I have received a letter from Sunrise Credit Services , Inc. regarding a balance due to -. I called this agency to tell them - should not be charging me anything due to their own errors, and the representative - - - - hung up on me. Second, - is a very bad product because their representatives can not access information and provide assistance without keeping you on hold for long periods of time. In our case, we were moving and - could not provide us with the same service we had at our previous location so we were changing providers upon our arrival at our... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid September 4, 2016 - This debt was settled with a debt collection agency. The cc company - - has sold the debt to another collection agency. The new collection agency is trying to collect a debt.... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount August 16, 2016 - I opened a - account for a home I purchased late -, -. At that time, - - had just been acquired by -. I opened an internet provider account with -. However, the equipment to self serve the internet connection did not show up. I called - twice giving my address and name. I was told by - that had no record of my order. I work out of my home and I travel internationally. I impressed upon - that they had placed me in a terrible position as I needed my internet service to perform my job. Finally, I had to go to - simply because they were the only alternative tha... |
Sunrise Credit Services Inc. taking/threatening an illegal action threatened arrest/jail if do not pay August 4, 2016 - - - - phone collection agency - Sunrise Credit Services. The collection agency has taken over the account and calls and threatens my - - - mother with arrest, jail time, and threatening to sue her. She has - - - and does n't remember much. I have power of attorney over her, and this bill went into collections recently, but I have begun paying on the bill prior to Sunrise Credit Services calling. Apparently they are n't getting as much money as they want or as fast as they like. However, threatening to take someone with - - - to jail over a debt? It takes hou... |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls July 21, 2016 - Called at - from a local number, despite the company being headquartered in New York, and left a 3 minute long voicemail, after i had contacted them yesterday to notify that i was in dispute with - - - and - on the collection, and that it was in fact illegal. The company has also consistently called and harassed me.... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount July 19, 2016 - - - - sent me to collections for a bill for services that were never rendered. - was also extremely aggressive with monetary threats to get me to agree in the first place. I feel coerced into the initial agreement, and sending me to collections for a bill for services that were never rendered is absolutely illegal.... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid July 14, 2016 - I owed - - - - a balance on my service I had with them because I canceled my service early. They turn the account over to a debt collection company which was - -, - -. They agreed to a settlement with me and I paid the full balance of the settlement. Three months later I received a notice of my credit report of a collection account on my credit report. it was from Sunrise Credit Service stating that I owe - dollars on the same account from - - -. I contacted Sunrise Credit Service and explained I had already settle and paid off the account and sent them a le... |
Sunrise Credit Services Inc. improper contact or sharing of info contacted me after i asked not to June 17, 2016 - Company is using an autodialer to contact about a debt they do not own. I have informed them that they are calling my cell phone. I have also informed them that they have no reason to call me since they do not own the debt. They call me - or three times a day, often with no one on the other end of the phone when I pick up. ... |
Sunrise Credit Services Inc. taking/threatening an illegal action threatened to sue on too old debt June 15, 2016 - I received a call at - on -/-/16 from Sunrise Credit Services - The woman stated that she was calling to collect a debt and when I proceeded to ask questions about where the debt was coming from. She asked if I filed for bankruptcy and if my co-signer had filed which was odd because I have not filed and my mom had filed in the pass which has nothing to do with my current situation. I asked again what company was this from. She said - which is the originator but it actually is from - - Loans. She told me that she wanted to get this resolved or else wages will be garnished o... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine June 15, 2016 - On - I received a letter stating I owed - $200.00 plus dollars for the same att account that was with pro-collect back in -. ( see attached ). I sent a letter certified mailed to the following locations a - - and A physical address to - -. - - - -. This company has refused to verify the debt owed according to the law. the reselling of an unverifiable debt. This collection agency has not verified this debt and they still continue to report to credit bureaus.My rights under consumer protection afforded by the FDCPA are continuously violated by this company. FDC... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid May 25, 2016 - In order to move my cell phone - to my Son 's account, we had to pay the balance at - - - before they would release the number to be transferred to -. At one point they said my account was closed and we could n't get the number back. The account was paid and we got the number back and - activated my number under my son 's name - -. You may call me if you wish to verify. - - - is notorious for their billing mistakes which wastes our time and money getting them settled. It seems clear that they sold my account to a collection agency right after i paid my bill in... |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls May 10, 2016 - Company continuously contacted me about a debt. I explained that I never received a bill and did not believe I owed any amount. Requested a copy of the bill and they sent me the debt collection letter. Threated that if I did n't pay the amount would be reported to my credit. Said I should pay because the amount was small and that I would n't want an amount that small affecting my credit. They effectively strong armed me into paying a debt I still am not certain that I owe ... |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls May 10, 2016 - Keeps calling my ex husband phone, tell them to stop contacting my husband, stop harassing me, do not contact me if I owe something send me a letter do not call me or my family. ... |
Sunrise Credit Services Inc. dealing with my lender or servicer trouble with how payments are handled March 9, 2016 - My student loan, about a year ago, got switched to a new company. Ever since, it has been nothing but stress and problems. I prefer making payments online, a year later and their online payment system still does n't work. Every time I call no one seems to know how to resolve that issue, instead they talk you into auto payments, BUT you can only set that up for 12 months at a time. I asked if they would send a reminder when that auto payments will expire, the associate swore up and down they would notify me via email. Not only did I not receive notification at all, I have not received one email... |
Sunrise Credit Services Inc. dealing with my lender or servicer keep getting calls about my loan February 5, 2016 - Have been harassed and bombarded with numerous daily calls from Sunrise Credit Services , Inc after explaining multiple times my status. I had a pipe freeze and burst and spent over $700.00 in repairs and am now behind on my payment. I explained this to numerous reps who continue to call my phone and get the same response " ok we will make a note of that '' next day I get yet ANOTHER call. My current phone record shows as follows ( - ) @ - rec 'd call from Sunrise Credit Services Inc ... @ - I called back and explained my situation and that I get paid biweekly and will pay next mont... |
Sunrise Credit Services Inc. dealing with my lender or servicer keep getting calls about my loan February 4, 2016 - My private - student loan was transferred to a new owner sunrise credit. I receive multiple calls a week from this company and have complained twice to them about it. If I make a payment I get a call that I have n't made a payment. If I miss a payment due to financial strain and explain to them I will not have it til the following month they state they will note that in the system yet I still receive daily calls. It is extremely frustrating and during my last call that I answered I told them this is considered harassment and that I already spoke to someone who was supposed to " note '' in t... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine February 3, 2016 - I received a call from - with Sunrise Credit Services on behalf of -. Stating that I owe - plus dollars for an account in collections. If I dont make the payment immediately legal action will be taken. I explained that I have lived at the same address since coming into the country and I have not had cable services since receiving my SS # in - 2015. I sent them a letter requesting to verify that the debt is mine. I have yet to receive, this information. I have never used my bank accounts to pay - anything, I have never had an account with -. Im not sure if ss # are recyled or ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine January 22, 2016 - - refused to honor my dispute. They continue to false bill me for services that I never had. I had conversations with the agents regarding a - account. I tried to educate the collector that the account was never -. I was told " If you paid your bill you would n't be in collections. '' Agent refused to accept a dispute over the phone. I was told the dispute was to be placed in writing only. After speaking with - my equipment was received om -/-/2015. I should not be in collections. Instead of listening the agency became abusive. ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine January 22, 2016 - Sunrise Credit Services keeps calling me on my cell about a - - - - account that I do not have. They are trying to get me to pay money on an account I do not have. I 'm not sure how they got my information. ... |
Sunrise Credit Services Inc. disclosure verification of debt right to dispute notice not received January 19, 2016 - Sunrise collection is collecting a debt on behalf of - -.The debt originated from - in New jersey, in which I returned all equipment and final balance. I was required to also give a new forwarding address to the business in case of any issues and the equipment was not received. I have not received any phone calls or written notices that their was an issue with a uncollected debt. I also did not receive any call from -/-/- till -/-/- to in question of any debt from Sunrise credit collection agency. This would be confusing especially if the collection agency should have this i... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine January 16, 2016 - I 've received a call from Sunrise Credit Services that I owe - - - something dollars from a - Credit Card that 's financed by - Bank. I called - Bank and told them that I did not have and never applied for a credit card from -. I never received any billing statement regarding the charges on the alleged - credit card. I requested proof of this alleged credit card debt but they said all information have been forwarded to Sunrise Credit Services and that I should contact this credit service. I called Sunrise Credit Services and spoke to - - and requested for the pro... |
Sunrise Credit Services Inc. communication tactics called after sent written cease of comm January 7, 2016 - They called at night, I explained that because of my work schedule calling at - was inappropriate. They said it was a business matter. I told them to call during business hours, because of my work schedule I am home during normal business hours. I asked them to document that I asked them to call during business hours, - times. Then I sent a letter. Tonight I got a call and had to ask the caller their name - times, they finally asked me why I need their name, I told them I want it for my records, I was told their name is -. I explained AGAIN about business hours and the letter sent.... |
Sunrise Credit Services Inc. improper contact or sharing of info contacted me after i asked not to December 8, 2015 - I got a call from Sunshine Credit Services debt collection agency at -. " - '' stated my name and phone number was " associated with an outstanding debt ''. I did not recognize the company that the person said I owed over $480.00. I asked to speak to a supervisor and I was not nice. I spoke to a - -. They said they had the wrong number. But when I told them they originally asked for : - - at my home phone number. They then said that they made an error. I asked them how they got my name and number and they said again that " They called this number in error '' Again, th... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid November 25, 2015 - I had closed my service with -. The representative told me to wait until the equipment fees cleared to pay my final bill. The final value is due - -, 2015. Sunrise Credit Agency called me stating they owned debt and demanded I pay them $470.00. They refused to put it in writing. They continue to call. I paid - the remaining value and cleared the outstanding balance. The - representative did not know who sunrise credit agency was, why they would have the account, or why they would call. She suggested I report the company for false collections. ... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount November 21, 2015 - - - University returned Student Loan Money to lender after classes were taken, despite this student satisfying credit requirements for fulltime status. They then provided me with a bill that they stated could be paid with student loan funds from future disbursements. - - then stated that this practice is no longer allowed by the government. - - then sent account to collections. Collections service was asked on - - to validate debt and did not do so within 30 days. ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine November 19, 2015 - In 2013 a have singed off my paper work for withdrawal from - - college in - - -, this was a recommended procedure from carrier services because I have a job offer in a different city, at that moment I was confirmed/ instructed by this school the indicated procedure to avoid any charges, I have financial aid to cover my tuition, I 'm paying on time every month for it. - college have put in collection amounts about my tuition, the information provided to me at that time is completely different today. I did contact with the school and I 'm still waiting they contact me back wit... |
Sunrise Credit Services Inc. false statements or representation attempted to collect wrong amount November 3, 2015 - In - 2015, I cancelled service with - - -. At cancellation, I disputed the final bill and attempted to return a phone that I was leasing via a letter sent to - - - dated - -, 2015. - - - did not respond to my correspondence, but instead used a debt collection agency. The initial debt collection agency was - - ( - ). - contacted me at work and after a lengthy discussion where I explained the situation, they agreed to take a reduced amount as Payment in Full. On or about - -, 2015, I received a letter from a - debt collection agency claimi... |
Sunrise Credit Services Inc. dealing with my lender or servicer September 30, 2015 - Questionable debt collecting agency - Sunrise Credit Services - Inc - overcharging my account ( just added $8800.00 to a pre-existing amount without explanations - and withholding my tax form - for 3 consecutive years since they starting collecting the debt. Is this company legit? Are they evading taxes? Something feels very wrong about this agency ... Thank you for your attention. ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid September 22, 2015 - -, -To Whom It May Concern : Yesterday, I received a phone call from Sunrise Credit Services, regarding a debt that I do not owe. They called to collect $1600.00 on behalf of - -. However, - - is not legally entitled to collect this money from me, and so neither is Sunrise Credit Services. I am therefore filing a claim in the hopes that the CFPB will help me file this claim against Sunrise Credit Services. Please allow me to explain. In the -/-/-, - - charged me $1100.00 for - of the - non-functional Certified Like-New Replacement '' phones it had sent m... |
Sunrise Credit Services Inc. communication tactics frequent or repeated calls August 17, 2015 - This number calls me repeatedly every day. They do not leave messages and I have not received anything in the mail from them. They are harrassing me. I - the phone number they tell me to call back and apparently its from -???? and the company is sunrise services. ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid August 17, 2015 - sunrise credit services contacted me about a - account.i was given instructions of paying debt.i mailed out - money orders.the - in the amount of $54.00 and a - for $ -.the $54.00 money order was sent to sunrise credit services with - annotated on money order.Since.- of this year ive been hounded for the $ -.Ive sent several copies of money order that i had traced through the postal service showing it was deposited in a sunrise credit services escrow account.money order included sunrise credit services account number.Still today sunrise refuses to inform - they r... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine July 29, 2015 - A company in -, NY continues to call my house every day. I called back - times and spoke to reps and confirmed they have the wrong number and would remove my phone number from their call list. Well they never removed the number and continue to harass. I spoke to a supervisor, - - and was informed they would remove my number. ... |
Sunrise Credit Services Inc. improper contact or sharing of info talked to a third party about my debt June 24, 2015 - I received a letter from Sunrise Credit Services , Inc in -, NY notifying us that we have a balance due of $32.00 for - -. After thinking about it, I realized that yes I did receive the magazine but it was always paid for in advance and that I should n't owe any money. I called Sunrise Credit this morning to inquire about this and to determine when it was due. I was told there was nothing due but they worked for - - in order to renew my subscription. I asked them if I owed any money and all she said is do you want to renew. I said 'no ' and she told me to have a nice day and q... |
Sunrise Credit Services Inc. dealing with my lender or servicer June 10, 2015 - Like many Americans I have a large amount of student loan debt. Moreover, as hard as I have tried I have struggled to obtain employment that simply allows for a standard of living let alone enough pay student loan payments. The jobs are simply not available in my career field. In -/-/- I filed for chapter - bankruptcy. All of my private student loans went into default as a result and were charged off. In -/-/- my bankruptcy was discharged and in -/-/- I received phone calls and letters from Sunrise Credit Services. I advised them at the time I was just coming out of bankruptc... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine June 6, 2015 - This debt is not known ; I have never owed a balance to this company. My account is still active with this company, never past due which is strange since an account with them is reporting negatively on my credit file. I request full statement of this account and any information pertining to the contract ; when opened and where. ... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt is not mine April 24, 2015 - - charged me for services that they said were free if I cancelled within 30 days. I cancelled inside the allotted time and now they are still trying to charge me. ... |
Sunrise Credit Services Inc. dealing with my lender or servicer April 6, 2015 - Initial letters from Sunrise Credit Services ( SCS ) office were dated - -, 2015 & - -, 2015. I received - different notices from - - - ( - ) dated - -, 2015 & - -, 2015 stating they were still servicing my loans. As such, I disregarded SCS ' initial letters as - entities are not allowed to collect on the same debt at the same time. I was notified of SCS ' involvement from - - - ( GLS ) as of - -, 2015, therefore any disclosures made by SCS prior to that date are void. I have not been notified of a default on these loans and as the balan... |
Sunrise Credit Services Inc. cont'd attempts collect debt not owed debt was paid April 2, 2015 - - REFUSED VALIDATION REQUEST AND INSTALLED INQUIRY ON MY CREDIT. IGNORED CEASE AND CEASE, PAID ORIGINAL CREDITOR. ... |