Sunrise Credit Services Inc. Debt Collection Complaint

Sunrise Credit Services Inc. Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Texas

In - 2015, I cancelled service with - - -. At cancellation, I disputed the final bill and attempted to return a phone that I was leasing via a letter sent to - - - dated - -, 2015. - - - did not respond to my correspondence, but instead used a debt collection agency. The initial debt collection agency was - - ( - ). - contacted me at work and after a lengthy discussion where I explained the situation, they agreed to take a reduced amount as Payment in Full. On or about - -, 2015, I received a letter from a - debt collection agency claiming I owed the difference of approximately $400.00. The - collection agency is : - - - - - - - -, NY - account number with SCS is -Immediately after receiving the collection letter from SCS , I called the number listed in the letter. I told them I had a letter from the initial debt collection letter proving that I had satisfied the payment in full. I was told that I had to submit the letter as proof. The SCS representative also stated that - had not contacted - -


proved I had paid the account as agreed representing payment in full. About two weeks later, SCS contacted me with a second attempt to collect the amount of the debt that had been written off. I again called SCS. The first representative transferred my call when I told her I was recording the call. The second representative was very helpful and I relayed the account of what had happened and she gave me the same email address that I has used to send the letter proving I had already settled the account in full. I promptly sent the letter from - - as proof. On - -, 2015, I was notified that SCS had reported me as a collection notice to -, which in turn negatively affected my credit score. The result I want to achieve with this complaint is for Sunrise Credit Services to rescind the debt collection notice to - and any other credit bureau or agency to which they have reported me. Secondly, I would like for your agency to investigate SCS practices to determine whether they have treated other individuals as they have treated me.