Sunrise Credit Services Inc. Debt Collection Complaint

Sunrise Credit Services Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Illinois

-, -To Whom It May Concern : Yesterday, I received a phone call from Sunrise Credit Services, regarding a debt that I do not owe. They called to collect $1600.00 on behalf of - -. However, - - is not legally entitled to collect this money from me, and so neither is Sunrise Credit Services. I am therefore filing a claim in the hopes that the CFPB will help me file this claim against Sunrise Credit Services. Please allow me to explain. In the -/-/-, - - charged me $1100.00 for - of the - non-functional Certified Like-New Replacement '' phones it had sent me since - -, claiming that the phones were never returned to - -. However, the United States Postal Service confirms delivery of the package containing those - phones to - - at - on - -, - in - -, T-. The tracking number associated with the delivered package, -, was on a shipping label sent to me by - - for the express purpose of returning those - non-functional phones. After several hours speaking to - - representatives on several different occasions, I was told that the phones had been


taxes, surcharges, and late fees thereon. In accordance with the Fair Credit Billing Act of -, I initialed a billing inquiry into the matter with the assistance of - -. I disputed only the $1100.00, not the $66.00 in fair charges. The dispute was initiated on - -, - ; on - -, -, after - - had failed to respond within the government-allotted 30-day period, - - reversed the charges. This should have been the end of the matter, as the Federal Trade Commission plainly states that Any creditor who fails to follow the settlement procedure may not collect the amount in dispute, or any related finance charges, up to $50.00, even if the bill turns out to be correct '' ( - ). However, on the day that - - reversed the charges, - - immediately cut off my phone service, rebilled me the disputed amount, and also billed me for several new surcharges, including a hefty fee to reinstate the service that they had just shut off before billing me. Those charges came to $1300.00. I immediately contacted - -, who again reversed the charges, this time banning - - from accessing my funds. For further information about my first billing inquiry ( $1100.00 ), which according to the FTC should have legally ended matters, please see the attached letters from - -, or contact - - in reference to Billing Inquiry -. For further information about the second billing inquiry, which concerns the amount of $1300.00 ( plus new surcharges ), please see those same letters or contact - - in reference to Billing Inquiry -. A letter similar to this one was also filed with the FTC on - -, -. Thank you for your help in resolving this matter. Sincerely, - - -