Review and analysis of over 168 complaints against GM Financial
GM Financial consumers have reported over 168 official complaints related to Managing the loan or lease. Out of the 168 consumer complaints against GM Financial, 27% were disputed by the consumer (i.e. the consumer was not happy with how GM Financial responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against GM Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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GM Financial Consumer Loan managing the loan or lease June 9, 2016 - Per my credit report, it has been report my GM Financial auto loan # - was charged off for bankruptcy. However, I never filed bankruptcy and have continued to make regular payments. My loan is not scheduled to mature in 2018. In reality, I have been paying more than my scheduled payments and have a balance of $1700.00.... |
GM Financial Consumer Loan managing the loan or lease April 22, 2016 - I leased a new vehicle which was financed through GM Financial. My first payment was due -/-/-. I attempted to set up electronic transfer from my bank to GM, but GM financial was not set up to accept this payment method. So I had my bank issue a paper check with guaranteed payment to GM by -/-/-. Payment was being sent from - - to - -. On -/-/-, and again on -/-/- I checked with GM to - my payment had still not posted. I was going to stop payment but GM told me if my payment would present they would have to charge me a return fee. They sug... |
GM Financial Consumer Loan managing the loan or lease April 20, 2016 - GM Financial is assessing a monthly $86.00 fee for not making my payment within 11 days of its due date. However, it is not 30 days late. When I contacted -, they insisted that in lieu of reporting my less than 30 days late account to the credit agency, they were going to assess a late fee. ... |
GM Financial Consumer Loan managing the loan or lease April 15, 2016 - I am a - veteran who has never been in trouble with the law, always did the right thing, always paid my bills on time so why am I being treated this badly with no recourse by GM Financial? A year ago, I leased a GM Encore for my wife whom is a -. After the first year we decided to get a - - van ; because we needed to use her - ; and the little car was not helping with that ; so we traded the leased vehicle in. - - of - bent over backwards to make this happen. On -/-/- they purchased my - - outright and sold me the - -. The Encore was payed off that day.... |
GM Financial Consumer Loan managing the loan or lease March 22, 2016 - As I am checking my credit report I see that someone has tried to apply for a loan thru General Motor Finance using my SS #. And I am more than certain that is my ex-spouse whom I have been divorced from since 2006 and I have not given him any consent whatsoever to use my information. I have never applied for a car laan at General motor finance. ... |
GM Financial Consumer Loan managing the loan or lease March 16, 2016 - I have a lease agreement with GM Financial. It started in - 2015. In - 2015-GM Financial claimed they did n't receive my - payment. I mailed my payment as I normally did in their provided envelope and with their provided statement. They claimed from - - thru the end of the month - they did n't receive it and harassed me by calling me at my job and at my home 3 times a day. In -, I made both the - and - payments. My problem is I do n't believe GM Financial did n't get the payment. I genuinely believe they disposed of the payment to illustrate their point that I should a... |
GM Financial Consumer Loan managing the loan or lease March 5, 2016 - GM erroneously applied my - 2015 payment to someone else 's account. GM has assured me this has been corrected, however my credit report indicates it still is not. Credit report should show closed/NEVER LATE on y - Credit Report. ... |
GM Financial Consumer Loan managing the loan or lease March 2, 2016 - My father died in - -. At the time he leased a vehicle from GM Financial. I returned my father 's car to the dealer in - - and GM Financial sold the vehicle at auction on -/-/- resulting in a surplus. It has been nearly - months and I can not get GM financial to send me the refund. This is the last outstanding item before I can close his estate. I 'm asking your help to get GM Financial to send me the refund and close the lease account. I attached - documents. The first is a statement GM Financial sent after they sold the returned vehicle at auction. The second docu... |
GM Financial Consumer Loan managing the loan or lease March 2, 2016 - On - -, 2015 we opened an auto loan with GM FIANACIAL. For an additional cost we purchased Gap Insurance. On - -, 2015 the auto was involved in an accident which resulted in a to loss claim My auto insurance as well as GM were notified. In - I started receiving collection calls and also a billing statement that stated I owed $1000.00. The statement also declared a remaining balance of $5500.00. When I called about the $1000.00 GM stated that the ck they received from my car insurance was applied to the principal. Therefore since the loan was not completely paid off I owed ... |
GM Financial Consumer Loan managing the loan or lease February 29, 2016 - In - -, I opened a loan with another person through GM Financial. I was placed on the loan as co-borrower, however, never placed on the title of the vehicle, I was only placed on the loan documents. I am unsure why this occurred. When the primary person did not pay the loan, I paid the payments. I went to the DMV to attempt to take over the vehicle. By law in Ohio, if the other person does not sign for this, you can not be added to the title. The primary person obviously refused to sign the documentation. I have since taken this person to court to mitigate the situation. There are - j... |
GM Financial Consumer Loan managing the loan or lease February 14, 2016 - I paid my car loan off in - of last year ( 2015 ) and I still have not received the title from GM Financial. That 's over 6 months. I paid - payments on a 60 month loan and I feel I should have the title by now. I have received no communication from GM Financial about the loan since I paid it off. There was an issue with the - payment. A couple of months after I sent the last payment to GM Financial I got a call from a nasty little girl telling me that my account was 81 days past due. Since I had made more payments than the loan called for and all of them had been made on time I beli... |
GM Financial Consumer Loan managing the loan or lease January 28, 2016 - I paid off my vehicle loan thru GM Financial on - -, -. I still have not received the lien release, so I called today and got the run around. They show a letter was mailed out on - -, -. However I never received the letter. They refuse to send out another lien release, instead they are blaming the snow ( seriously, - times they blamed the snow, which came AFTER the letter was mailed. Snow has magic powers on the - apparently ). I had to demand repeatedly to speak to a supervisor, and she directs me to a website GM runs that I can request the letter for a $23.00 fee. T... |
GM Financial Consumer Loan managing the loan or lease January 27, 2016 - -/-/- GM FINANCIAL ACC # - Late Dates : - AUTO LEASE GMFINANCIAL - - - -, T- - - Dear GMFINANCIAL, I recently pulled my credit report from -, - and - and to my amazement, saw that you recently have decided to report me 30 days late on this account in GM FINANCIAL ACC # - Late Dates : - AUTO LEASE I immediately disputed this information with -, - and - and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), as the information furnishe... |
GM Financial Consumer Loan managing the loan or lease January 23, 2016 - I leased a vehicle from a local Chevy dealer in -, T- in - -. I turned in the vehicle ( - Chevy Traverse ) in - - after having made all my monthly payments on-time via eletronic funds transfer and closing out the lease having paid it out in full with the vehicle returned with no damage. GM Finance told me upon turn in that the automatic electronic funds withdrawal for the monthly payment would end automatically and no further action was required by me. In contradiction to this, GM Financial continued to deduct the $ 500 monthly payment for the next two months for a total of ... |
GM Financial Consumer Loan managing the loan or lease December 15, 2015 - I co-signed a auto loan for my cousin. After 6 months she refinanced the vehicle. I was told everything would be taken care of. She refinanced and one day I get a call saying that the car note is late. I was shocked because I thought she 'd refinanced. So the truck was repossessed and now it 's on my credit report. ... |
GM Financial Consumer Loan managing the loan or lease December 15, 2015 - I had a - - - on lease with GM Financial ( GMF ). I traded in the car on - -, -. The new car dealer bought out the lease from GMF. However, between the time we negotiated the deal ( - ) and the date the deal was completed ( - ), I made another lease payment ( - ) of $250.00 which was automatically deducted from my checking account. The dealer told me that the leasing company would refund the over-payment. The lease was fully resolved by GMF on -, as the dealer paid off the remaining balance. It is now -, and after - phone calls and - e-mails, my over-pa... |
GM Financial Consumer Loan managing the loan or lease November 29, 2015 - The name of the Financial institution is GMFinancial in Texas, -/-/- I bought a brand new Vehicle a Toyota Tacoma -, GMFinancial was the finance company, it cost me about $47000.00 dollars, -/-/- I begin to feel ill, -/-/- I left my job I could not continue working no more, the Doctors Declared me - -/-/- I was collecting - very limited income compared to your salary Job, I struggle to make the payments of the vehicle but I barely made it until -/-/- I call GMFinancial to let them know of my situation they did not help me, I was behind in my payments close t... |
GM Financial Consumer Loan managing the loan or lease managing the loan or lease October 31, 2015 - For the - 2015 payment, I sent a check to GM Financial. Twenty-four days latter the check still was not cashed. I put a stop payment on it with my bank which cost - dollars. I then sent out another check to GM Financial. The account is current and five months have passed. After five months, I still see this as outstanding on my credit reports. Like its some type of retaliation by GF Financial. ... |
GM Financial Consumer Loan managing the loan or lease managing the loan or lease October 26, 2015 - GM Financial ... GM Financial 's method of reaching ( or in this case, not reaching ) their customers is rather " lazy '' & unethical. I recently returned to work from surgery on my ankle, and was on - as a result. While GM was kind to " defer '' a few payments, they certainly made me pay for this so called " favor '' now. When I did n't return their calls recently as quickly as they would like ( due to being with my father in the - -, and our checking acct. being breached with fraudulent activity ), they found it necessary to put my SUV out for repo, rather than reaching out to me, t... |
GM Financial Consumer loan managing the loan or lease October 15, 2015 - I had a -/-/- chevy -. I leased this vehicle -/-/- for - miles a year for 39 months. During the period of time I had this car, I had at least - recalls, as well as a blown transmission only - miles into the lease. Needless to say I have been disappointed. At my 36 month mark I decided instead of bringing back in for ANOTHER recall issue, as well as additional transmission issues, that I would return my lease early and ask for my last - payments to be waived. I called customer service at GM financial, and I was told they could not help me, and that I needed to call GM c... |
GM Financial Consumer loan managing the loan or lease October 14, 2015 - I obtained a loan with GM Financial in -/-/- for over -. On - -, the car was totaled. My insurance company received a payoff in the amount of approximately -. They offered $14000.00 which was credited to my account on -/-/-. I was past due in my payments and an amount of $1500.00 would have brought me current on - -. We are now in - and I checked my account which stated I am still past due with a total amount due of $1500.00. I have spoken to numerous agents '', all who have told me that I am still past due because the monies received came from a - part... |
GM Financial Consumer loan managing the loan or lease October 5, 2015 - GM Financial is reporting that we were late on our vehicle loan, when we no longer owned the vehicle. We traded our - GMC Acadia into - - - on - -, 2015. GM Financial reported that we were 30 days late on this vehicle on - -, 2015, 25 days after we traded the automobile into the dealership. They claimed that they never received the first check, so the dealership overnighted them one on - -. I called to verify that a payoff was sent to GM Financial and the dealership claimed one was sent out on - -, 2015. I asked that all copies of the check be sent to me and... |
GM Financial Consumer loan managing the loan or lease July 15, 2015 - I got a loan for a car in 2005 from GM Financial. They are reporting my late payments incorrectly. They keep changing the month and year of the - late payment everytime it get 's close to being - years to remove it. They are also reporting on my husbands credit report for the same loan but putting different information on his than mine. ... |
GM Financial Consumer loan managing the loan or lease July 1, 2015 - Leased a new vehicle from GM Financial. I asked to change the payment due date to later in the month when I received my next paycheck. I had made one payment at the dealership. The customer service rep told me that I had to make an additional payment prior to changing my due date. I have leased a car once before and this was not the case. This is an arbitrary rule that hurts the consumer. So because I decided to buy a car on the - my payment is now due every month on the -. Also the rep did not inform me that the call was being recorded. ... |
GM Financial Consumer loan managing the loan or lease June 21, 2015 - Have a car loan with GM Financial. The loan was for - months but I have made a total of - payments for this loan. They have came repro my call when it is paid off. I have a letter from tell me that I need to call them to get the title of the car. GM has miss applied some payments according to the records of my payment history, ... |
GM Financial Consumer loan managing the loan or lease June 15, 2015 - i made acheck payable to gm financial using my personal checking acount some - alter the check the check was supost to be for - the made the - look like a - there my acount was debited - dollars gm financial is stating they havent received the payment i contacted - - wich is my bank they saying that the check was cashed i went multiple times to the branch with no help they saying investigating but gm is charging me all kinds of late fees the last thing that - - did was correct the amount but a month later gm still calling me about the miss payment ... |
GM Financial Consumer loan managing the loan or lease June 5, 2015 - I was involved in a car accident on - - 2015 and I contacted GM Finical a few day after that and spoke to the total loss department and advised them of what had happened. I recived a letter stating that they are aware of the total loss. - - paid GM Finical the full amount owed on the loan on - - 2015 and they did not process it until the - - 2015 and than reported to the all - credit bureau that I was 30 days late and now has decreased my credit score - points and I can not purchase another car until they correct it. I contacted customer service and I was told tha... |
GM Financial Consumer loan managing the loan or lease May 20, 2015 - In - 2014 I entered into a settlement agreement with GM Financial. The terms included making - of the past due balance and the account will be settled. Terms also included removing past negative marks and tradelines on my credit report. GM Financial has completely removed the prior payment history on - however they have not honored the agreement to remove the tradeline from -, - and -. It 's been a year and I would like the credit reports updated immediately per the settlement. last - SS : - ... |
GM Financial Consumer loan managing the loan or lease May 5, 2015 - I have informed the Company I am not allowed to receive personal '' calls at work. The Company consistently call throughout the day. ... |
GM Financial Consumer loan managing the loan or lease May 1, 2015 - I was contacted by a company multiple times within a - minute period. Including - phone calls at my place of work. They called my cell phone at - - - and -. In between those calls they called my place of work - - and -. I have nothing to do with the loan they are inquiring about, there is no way they would have had my phone number information. They did some type of research to find this information and would not stop bothering me. I do not think it is okay for a company to call that much and especially my place of work. That puts a bad image out for me when this issu... |
GM Financial Consumer loan managing the loan or lease April 7, 2015 - I have a lease with GM Financial. I have asked for the mailing address to be changed - - times now. Still nothing. Now I do not even get a statement. ... |