Review and analysis of over 42 complaints against Citibank
Citibank consumers have reported over 42 official complaints related to Sale of account. Out of the 42 consumer complaints against Citibank, 31% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 98% were processed in a timely manner. 24% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Citibank Credit card sale of account March 8, 2017 - I recently read about Citibank being fined for unfairly charging its customers for extra products and also for unfair debt collection practices. I had a card with Citibank for many years, the balance of which was supposed to have been paid off as part of my divorce proceedings in -. In - - I went to the bank to find my checking account had been frozen due to a lien placed by Citibank. I was never served copies of a judgment or received any communication at all either from Citibank or its attorneys. Calls to the law firm are not returned and I can not get resolution. They recently plac... |
Citibank Credit card sale of account January 1, 2017 - My wife and I have been - and - - account members for a long time. We were notified last year that - - was no longer going to be - 's credit card company and that we would be issued new accounts. We contacted and closed the account with - -. Apparently at some point Citibank created a credit card account without our permission, - charged that account for a membership fee ( $50.00 ) and in 3 months Citibank assessed $70.00 in late fees on the account. Now after an attempt to reason with the Citibank they have sent a letter by someone named - - in their Secur... |
Citibank Credit card sale of account December 17, 2016 - I settled a debt with Citicard previously with a 3rd party debt collector on behalf of Citicard and then instead of closing the debt they sent the remaining balance from the original amount to another debt collector who reported to the credit bureaus that the debt was a new debt. It is my understanding Citicard was under litigation for such practices and I was to report it immediately. I have a settlement letter from the first debt collection agency stating that I settled the amount. My credit was affected by this and I am extremely unhappy and would like Citicard to erase this issue from my c... |
Citibank Credit card sale of account November 29, 2016 - This past Spring/Summer I started receiving notices from - that they were going to be transitioning from - ( which I am a cardholder of a - ), to a - Citibank card. I decided I would not 'opt in ' to make the transition, as I do not care to do business with Citibank - and I certainly do not want another credit card. I want to say that the notices were so many, they started becoming a nuisance and easier to disregard than actually acknowledge. Soon, I started receiving mailings from Citibank, but because I did n't have a business association, I disregarded them as credit card of... |
Citibank Credit card sale of account October 20, 2016 - I had a Best Buy card from -/-/-, that was owned by - - with debt protection at the time, always paid it no problem, until -/-/-, when I had a back injury and started receiving - and filed the debt insurance claim. No problems, Best Buy accepted my claim. Now Best Buy sold their card to Citi Bank and I am being sued for the amount by - -, I guess owned by Citi Bank. Obviously an oversight on someone 's behalf, not mine. I paid the debt insurance filed the claim, and now am being sued. Please help... |
Citibank Credit card sale of account October 17, 2016 - I am a Costco Executive member. They offer a credit card thru -. I had - but Costco Switched mid year to CitiBank visa -/-/16. On -/-/16 I checked my account and it was locked, and it told me to contact Citi regarding fraudulent charges. There was a fraud charge in -, AZ at a -. I told them to close the account. Citibank refuses to pay me my cash rewards from -/Citi that I accrued, their reason is because I closed my account. THIS IS THEFT!!!! MY REWARDS WERE MOSTLY FROM - PURCHASES ( PRIOR TO -/-/16 ). CITI IS NOT ENTITLED TO MY REWARDS CASH. THEY ARE STEAL... |
Citibank Credit card sale of account September 13, 2016 - Years ago I applied for and received an - - - branded credit card. When paperless statements were made available, I signed up. I always had at least 2 years of ELECTRONIC statements available to me. One day, - CANCELS my - - card with NO WARNING and switches to Citi Visa. I have made - requests on the Citibank site to retrieve my credit card statements from - - to - -. The website says the statements will be available in 48 hours. They are NOT. No email. No notice. It 's like my entire history of - - has been wiped away.... |
Citibank Credit card sale of account September 3, 2016 - i have told the credit bureaus many times this account is n't mines a provide proof that i took this money the account was originally reported in - but now they updated it and it says - this account should not be - my report and removed now.they even did a civil judgement which i was n't aware of.... |
Citibank Credit card sale of account September 2, 2016 - American Express lost its business relationship with -, and the consumer was forced into doing business with - moving forward. Prior to this merge I had a dispute that was submitted with American Express against a merchant that could not deliver ( after multiple opportunities ) on what I contracted them to provide. After providing American Express the information in the dispute and a short period of time, my account was credited the disputed amount and the matter closed. A month later my relationship with American Express ended with the end of their - arrangement. A few months later a... |
Citibank Credit card sale of account August 5, 2016 - My - Rewards card issued by Citi Bank was recently acquired/transferred to - Bank. My final payment to Citi Bank was never credited to my account after transfer ( although I have proof that Citi Bank cashed my check ). The customer service line for my Citi Bank - account automatically forwards to - Bank, the new owners of my account ( who can do nothing about my situation - it is a Citi Bank issue ). Trying to speak with anyone at Citi Bank results in hours of wasted conversation and transfers - no one can pull up my account in their systems - it is like my account with them nev... |
Citibank Credit card sale of account July 31, 2016 - I had - accounts with American Express. - was the - account I opened around 2004. The other was my - American Express opened recently. I made a payment in - in the amount of $800.00 to my - account when it should have been for the blue account. When - switched visa - bank this money did not transfer. The visa - liaison said they do not see the $800.00 in my history of my - American Express card. American Express says they can not see my - AE card at all. - -, my bank has denied my fraud claim. The $800.00 is missing and I still owe that to my blue a... |
Citibank Credit card sale of account July 4, 2016 - - - claims they have transferred a Costco Credit Card I had with them to Citibank. But I never applied for a credit card from CitiBank. This creates - problems : 1 ) - - refuses to acknowledge my old Costco Credit Card account and let me download my transactions 2 ) - claims I now have a new credit card with a bank/issuer that I never asked for an account with. - - -... |
Citibank Credit card sale of account May 13, 2016 - I have been receiving credit card offers for the past couple of years through Citibank. Every time that I apply for a credit card, my application gets rejected. It is very frustrating to receive credit card offers every month and after applying at least three times, I continue to have my application rejected. I have sufficient funds in the bank and I have great credit. I work a full-time job as well. Thus, I believe that those are good enough reasons as to why I should qualify for a credit card. ... |
Citibank Credit card sale of account May 8, 2016 - The store solicited me to open an new HD credit card account. Never received the bill or credit card, and went to the store with purchase receipt and application package demanding for payment. After store associate called the bank, $25.00 was confirmed as minimum payment without financial charge, and paid $25.00 in the store on - -, 2016. However, received the statement - - that stated posted charge of $30.00 late payment, $13.00 for the finance charges. I paid off the rest of balance on my account on - -. Complain : No bill for the payment, charge is not transparent,... |
Citibank Credit card sale of account May 4, 2016 - I received a letter earlier this year from - advising of the ending of their partnership with - - and that Citibank VISA would be the replacement. I called - immediately to ask if I would be given the option to decline this VISA card since the letter did not address this question. The - representative said I would be given that option prior to issuance of the card. On - - of this year I received a letter from Citibank that says my new Citibank VISA card will be mailed to me. I never received any notice or opportunity to decline this card prior to issuance. I immediately ca... |
Citibank Credit card sale of account April 15, 2016 - There is an unknown Citibank account that is on my credit report that was sold to - - that I never opened and have no knowledge of, and I can not get deleted. I do not know the account number, the balance, who to dispute to, when it was opened, sold, transferred, charged off, payment history, dispute history, letters of collection, rights or terms and conditions, it is a complete and total mystery and I dispute in totality anything relating to this account. The account can not be validated per the FDCPA and the complete information I am looking to validate to take the proper action if I ... |
Citibank Credit card sale of account April 4, 2016 - I had a - membership and a - - - card. When I learned one year ago that - would discontinue this relationship, I called - - to tell them I did not want my card transferred to another company without my permission. I was assured it would be my choice. My - membership ended within the past year. I cancelled my - - card over one month ago. - - let customers know that they would be getting Citi cards only a couple months ago. I then called Citi and was told there was nothing they could do at this time. Today, I received a note that I would be issued a Citi card ... |
Citibank Credit card sale of account January 21, 2016 - Brooks Brothers Credit Card, which I believe is currently issued and serviced by Citi Group, has incorrectly reported a negative remark and has not taken actions as promised by its representatives. It is my understanding that the Citi Group has acquired or taken over Brooks Brothers Credit Card accounts from its previous servicer sometime in the -/-/2015, - or -. Unfortunately and in fact, ever since the account transfer to the Citi Group ( which I did not know that it did ), I did not receive any correspondence including but not limited to billing statements, emails, and a new card.... |
Citibank Credit card sale of account October 2, 2015 - In - -, I opened a Best Buy credit card to purchase a TV, interest free if paid within 5 years. In - -, I fell behind on payments. I rec 'd a call from a Best Buy rep who stated that I was only a few payments behind and that if I paid the past due debt I would be all caught up. The rep also stated that I can continue my monthly payments, interest free, and be restored back to normal status. With that in mind, I set up auto-pay to my checking and continued to pay for the next year, receiving my monthly e-bill from BestBuy and receipt that the month was paid. Then, in - -, I re... |
Citibank Credit card sale of account July 11, 2015 - Hi cfpb, I am not responsible for this debt to Home Depot, why is it on my report? I never had a credit card with Home Depot, my husband and his son did in 2007 and my husband closed the account due to his son not paying for this card like he said he would. His son should be held responsible for it not my husband who is legally - in 2007 and had to close this account. I never signed anything with Home Depot or anyone else for that credit card. Not mine and should be removed from my report. Thank you. ... |