Citibank Credit Card Complaint

Sale of account

Citibank Credit card department,

Sale of account Arizona

I received a letter earlier this year from - advising of the ending of their partnership with - - and that Citibank VISA would be the replacement. I called - immediately to ask if I would be given the option to decline this VISA card since the letter did not address this question. The - representative said I would be given that option prior to issuance of the card. On - - of this year I received a letter from Citibank that says my new Citibank VISA card will be mailed to me. I never received any notice or opportunity to decline this card prior to issuance. I immediately called Citibank and told them I do not want this card and I do not want a relationship with Citibank. Citibank said they could n't do anything about this card until I actually received it and then they could " try '' to cancel it. I am on the permanent opt out list for ALL credit offers, etc. and do not want another - card. I am disappointed to learn that Citibank through contract with - merely transferred my personal and financial information and automatically issued me a credit card without my permission to do so. I want to have the say over which company and which credit card I do business with just as I did when I originally applied for the - - - card.

Citibank customer in Arizona
May 04, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints1/20127/20128/201212/20122/20133/20137/20139/201310/201311/201312/20133/20144/20146/20149/20141/20157/201510/20151/20164/20165/20167/20168/20169/201610/201611/201612/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankSale of account66.7%23.8%7.1%2.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSale of account0.4%10.6%2.4%1.6%0.8%12.9%71.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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