Review and analysis of over 242 complaints against KeyBank NA
KeyBank NA consumers have reported over 242 official complaints related to Account opening, closing, or management. Out of the 242 consumer complaints against KeyBank NA, 24% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 99% were processed in a timely manner. 26% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I received a promotional email informing me I would receive bonus points if I used automatic debit/credits and online bill pay. The points owed for the bill pay were never applied. A visit to a branch was unable to resolve this and I had to get on the phone. The representative informed me I was ineligible on a technicality that was not outlined anywhere in the promotion. I submitted the email promotion and email with support on the topic both of which substantiate what steps I needed to take to be eligible. After 11 days I emailed back to request a status update. The next day I called again an... |
KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I opened a checking account with various requirements to receive a $200.00 cash back promotion. I satisfied the requirements and after - phone calls and - visits to the branch over the course of more than a month the reward has not been deposited into my account.... |
KeyBank NA Bank account or service account opening, closing, or management July 25, 2016 - My father passed - -, 2016 he had a home equity line of credit and insurance to pay it off purchased in the home equity. I spent 5 month trying to get a amortization schedule from bank providing the death certificate and the will to bank by - - if not sooner. took till - -, 2016 to receive this document. then payment was made by insurance company on -/-/2016 applied -/-/2016. was told that the funds would be transferred back to checking account and lien release would be provided in 10 business day. on -/-/- i called as nothing occurred and now they claim all ... |
KeyBank NA Bank account or service account opening, closing, or management July 13, 2016 - I opened a new Key - Checking account because of the promotional bonus being offered to new customers. The stimulations were as follows : Make - direct deposit of $500.00 at the minimum within 60 days after account opening. Direct deposit transactions are limited to payroll, Social Security, pension and government benefits. Limit - gift per qualifying account. Limit - gift per individual. The value of your gift will be reported on Form -. Your gift will be deposited into your account within 90 days of meeting requirements. If you close your Account within 180 days of account o... |
KeyBank NA Bank account or service account opening, closing, or management June 19, 2016 - In late - -, I requested a wire transfer in the amount of $12000.00 from my personal checking account to my friend 's personal account in -. As I frequent his residence in -, I had asked him to purchase a car on my behalf so that I may have use of it. My friend never received the funds. I contacted KeyBank multiple times to inquire the status of the wire transfer. The response was always, " I do n't know. '' After my 1 week of inquiries I learned that a fraud investigator was assigned to look into the wire request and that the wire was never sent. On - -, -, - - o... |
KeyBank NA Bank account or service account opening, closing, or management June 13, 2016 - I opened an account with keybank under a promotion after reading the wording on the promotion of had questions so I call the bank to get clarification on the promotion. Asking questions about it my question was can I deposit the - dollars in split payments of - each payment representative states yes as long as it is done with in the time frame I reiterate that I am splitting it representative states of will be fine. I call an double check on progress and every rep indicates I am on course just need the time frame to expire. Once it is time to pay me - they state I do n't meet the crit... |
KeyBank NA Bank account or service account opening, closing, or management May 29, 2016 - I have - accounts that are not being used. First account is - is a Preferred Credit line I have paid off and not used. Now I see I have been charged - dollars I can only assume it is a " maintenance charge '' that I do not have a clue what they are maintaining. The second is a cash reserve credit line that I have't used for about a year. And now they have a annual fee of - dollars. When I initiated this credit line I thought that they were benign until I activitated them again. Not so this is insidious and underhanded that I am hit with an - dollar charge for not using these acc... |
KeyBank NA Bank account or service account opening, closing, or management May 25, 2016 - When I opened my KeyBank checking account on - - 2016, there was a sign up bonus of - for direct deposit of at least - within the first 60 days as an incentive. The local branch was at - - -, -, NY -. The teller verbally confirmed that the offer is available for my account and the bonus would post after I completed the direct deposit. I completed the deposit twice on - - and - -. When I emailed customer service on - -, I got an email stated : " no promotion code was added ''. I replied on - - and requested the issues to be solved but get an an... |
KeyBank NA Bank account or service account opening, closing, or management May 13, 2016 - My bank asked me to apply for a bank credit card, I was turned down, they showed me a screen shot that had accounts in good standing reported as derogatory that have never been late and in good standing. They told me if I could get a copy of my credit report to show that these accounts were in fact in good standing they would reverse their decision. I got a new credit report for myself and one sent to the bank and showed them in plain english and directly on the credit report that these accounts were in fact in good standing and not derogatory. They then told me that does n't matter they have ... |
KeyBank NA Bank account or service account opening, closing, or management April 14, 2016 - It 's been more than 90 days since I have completed the requirement for the $300.00 checking account sign up bonus yet it has not posted yet. The original offer was Open a qualifying KeyBank checking account with the promotional code - and receive a direct deposit of at least $500.00 or more within 60 days of account opening and receive a sign up bonus of $300.00. ... |
KeyBank NA Bank account or service account opening, closing, or management March 28, 2016 - I opened an account online, but never received my - - account opening disclosures. Unless I 'm mistaken, they never mailed, emailed or stored them electronically on online banking. I called the call center ( maybe -? ) to find out where I could get them. She told me I 'd receive them by mail in -10 business days. Well, I opened my account on - and I still do n't have the disclosures. How am I supposed to know how to avoid a fee if I do n't have the disclosures? ... |
KeyBank NA Bank account or service account opening, closing, or management March 9, 2016 - I called in to close my credit card on -/-/2015the account was paid to zero and I was told it was closed. I have been getting notified each month that it is past due and late fees keep getting assesed due to unpaid interest. I have told now on 3 occasions that the situation is being taken care of to a bank error in not disclosing that there was going to be an addition $12.00 to pay. They keep waiving the late fee and telling me that the account is closed while giving me confirmation numbers of this. As of today it is still not resolved and I am getting nowhere with the bank. I want them to... |
KeyBank NA Bank account or service account opening, closing, or management February 22, 2016 - My brother and sister and I had schedule to meet at the Key bank - in -, Ohio on - -, 2015 around - My husband drove me to the bank. My brother was there when my husband and I showed up. My sister was a little late getting there so my brother and I greeted each other and he called my sister to see if she was on her way. - when the bank opened, a banker came to unlock the doors. She went back in and another banker came to the door. My sister showed up about - The - of us greeted each other and proceeded to go into the bank. We were met at the door by - the bankers. Sh... |
KeyBank NA Bank account or service account opening, closing, or management February 16, 2016 - - -, 2015 between --., I had got off work that morning and went to Key Bank in - , Ohio to meet my Sister and Brother at -. to discuss an outstanding loan debt with a loan officer. I was running about 5 minutes late, but when I arrived there, we were denied entry into the Key Bank located - - - - -. -, -, Ohio. They were only allowing - in to do business. I felt that I was being discriminated against and could not understand why I was being treated that way. I have been a customer of this bank for years and I too was not allowed entry, we were literal... |
KeyBank NA Bank account or service account opening, closing, or management February 10, 2016 - I had an checking account with Key Bank and i received $200.00 signup bonus. The account is now closed. I still have n't received - from Key bank. I called Key bank, the agent told me that they do n't have any tax document for me. If i do n't that -, i might be in trouble when i file income tax. ... |
KeyBank NA Bank account or service account opening, closing, or management January 29, 2016 - see attached. I am sending all info for this section and large amount of documentation that substantiates my complaint. This info contains different times and different ways I have tried to get info and answers. It demonstrates a lot of the other problems I had with Key Bank - loans. ... |
KeyBank NA Bank account or service account opening, closing, or management January 19, 2016 - I am complaining about my key advantage checking account from Key Bank. I used a promotion code of $300.00 bonus for opening this checking account and do not get the bonus. The $300.00 bonus required $1000.00 direct deposit and 5 online bill payments within 60 days from account open date. I met all the requirements, but Key Bank said I did not. The bank said my account open date is -/-/2015 and I met the requirements on -/-/2015 so I did not met the requirements within 60 days from account opening date, which I think is ridiculous. I did applied this account online on -/... |
KeyBank NA Bank account or service account opening, closing, or management December 8, 2015 - I came in and open a checking account with Key Bank and - - on -/-/2015 at - - in - - Colorado. I also brought a coupon with me - reservation number -. I was told that all I had to do to get the coupon is to set up a direct deposit from work to this account totaling $500.00 or more 60 days after the account opening. So I set up my direct deposit of $250.00 twice a month to go to this account. On -/-/2015 I realized that still have not received a promotional bonus, when I called - to report this problem, she called different departments to find out wha... |
KeyBank NA Bank account or service account opening, closing, or management December 4, 2015 - - -, 2015 between - -, I was denied entry into the Key Bank located - - and - -. -, -, Ohio because of racial discrimination. I am a man of - descent. I and my - sisters were there to discuss an outstanding loan debt with a loan officer when they locked us out, but allowed only white customers entry into the establishment to transact business. Though, after about - minutes, I and my sisters were allowed entry finally. We asked why " we were not allow but white customers were, '' the Relationship Manager on duty, - - said, " because there system was... |
KeyBank NA Bank account or service account opening, closing, or management September 28, 2015 - I lost - blank checks ( in my checkbook ) it was not stolen, but misplaced. I asked to have my checks stopped. there should not have been any fee on stopping a lost blank check, but I was charged for it. And in attempting to rectify the situation, service representative tried to put a hold on my account and close the account out, stating that it was policy to do so. It was averted, because I refused to give out my SS #, and problem was fixed finally by another rep in the supervisory role 2 hours later. However I wish to file a complaint for the service rep who deliberately mis-informed the ... |
KeyBank NA Bank account or service account opening, closing, or management July 13, 2015 - In 2011, when I was naive to internet scams, I tried to sell some of my old video games on -. The buyer sent me a check, asked me to cash it and then send the money to his carrier for him. This turned out to be a scam, the check bounced and the balance was deducted from my bank account. Key Bank closed the account as SUSPECTED FRAUD when the status was UNPAID. I proceeded to pay back the amount owed in full, but it still shows up on my report as SUSPECTED FRAUD and UNPAID due to the immediate closure of the account before I had a chance to pay it back. ... |
KeyBank NA Bank account or service account opening, closing, or management July 6, 2015 - KeyBank failed to supply monthly statements and updates on my account, withdrew $ - inactivity fees from last date of customer activity - ( verified -/-/- by KeyBank ) then claimed date of last activity as -/-/- but refused to state reason nor supply documentation on either, confirmed on -/-/- having all my prior relocation addresses since, failed to supply consumer updates/notices/statements/withholdings/tax information on the account the entire period, notified me ( - ) that the account was being sent to the state, stated the account was sent to the State ... |
KeyBank NA Bank account or service account opening, closing, or management July 1, 2015 - we called key bank about opening a new checking account and to see about incentives for opening an account. we were told there was a $200.00 incentive but we had to do it online and was given no other information. we did the account on line and did n't enter a promotional code because we were not given one. the bank is refusing to honor the word of one of their employees and ca n't go back and get the information from the phone call because they deleted it. we only opened that account with that bank because of the promotion and they are refusing to honor it because they do n't have the infor... |
KeyBank NA Bank account or service account opening, closing, or management June 21, 2015 - I recently opened up a checking account at the Key Bank - - - location with - -. I opened this account because she said it would drastically increase the interest rate on my CD. I already have a checking account that I am happy with, so I informed her that I would not use the new account and would there be fees if I did n't use it. She said no as long as I kept $50.00 in the account. So I went ahead and opened the checking account. I received a letter dated - -, 2015 informing me that I would be receiving an inactivity fee on this checking account. This was surprising to... |
KeyBank NA Bank account or service account opening, closing, or management June 16, 2015 - I became the guardian of my Aunt several months before she passed away. My aunt suffered a - as well as incurring - in the last several months of her life, she passed away at - years old. My aunt had several accounts set up with Key Bank, each account had designated PODs ( paid upon deaths ), so when she past away, those accounts would not have to go thru probate, and they would pass on her designated beneficiaries. She had this set up with a few banks. While my Aunt was sick, I had to invoke the power attorney, and visited each bank branch she was dealing with and provided them with ... |
KeyBank NA Bank account or service account opening, closing, or management May 29, 2015 - I signed up for a keybank easy checking account for a $250.00 promotion. The promotion details indicated use direct deposit for $500.00 or more within - days to get the $250.00. I called once I had completed the required $500.00 and was told yes i have met my qualification and would get the $250.00 within the next few months. I emailed yesterday inquiring about how long it is taking to get my $250.00 to ensure it is still on its way and was told I did n't meet the promo criteria because it is a single direct deposit for $500.00, not direct deposits combined to equal $500.00.... |
KeyBank NA Bank account or service account opening, closing, or management May 14, 2015 - key bank is claiming that at - time I owed them money so they wont let me open an account. 2 years ago I spoke with someone at key and they informed me that i do n't owe them any money, but a account from - which is no longer in my area or the united stated, was acquired by key bank when they purchased the branches. I never owed money too -, they refuse to work with, give me information on the incident or remove it from their files ... |
KeyBank NA Bank account or service account opening, closing, or management March 30, 2015 - I had previously filed a complaint against Key Bank and now it seems as if they are retaliating against me by charging ridiculous fees. I have disputed their response of that complaint with the details. However, THIS complaint is to get my $40.00 back for their Rewards Program Annual Fee that I paid since I will not be banking with them DUE TO THEIR OWN ACTIONS and can not therefore benefit from the Rewards Program any further because I am closing my account within the next week or so when I have time to get there and do so. I have already cancelled my direct deposit and now just have to che... |