Review and analysis of over 265 complaints against Citibank
Citibank consumers have reported over 265 official complaints related to Settlement process and costs. Out of the 265 consumer complaints against Citibank, 27% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Citibank Mortgage settlement process and costs February 7, 2017 - My fiance and I are in the process of closing on a - bedroom - in -, NY. After doing our research, we chose Citibank due to the closing cost assistance program they offer to first-time home buyers. Since starting the process in - ( 6 months ago ) we have received very poor customer service. Our first representative ( we are currently working with a 3rd set of representatives ) would n't email us in a timely matter, sometimes going weeks at a time without a reply. Since we needed to submit an application to the - board for approval, his delay caused us to miss our first - dead... |
Citibank Mortgage settlement process and costs January 11, 2017 - We tried to refinance a rental property of ours on - -, 2016. We have paid our mortgage with them for almost 10 years & have never been, late. We scanned loads of documents for Citibank for almost 4 months & they kept letting our documents expire & then asked for more documents. We had a closing date & time with them & then they cancelled closing asking for yet - -more documents! We decided they were never going to stop asking us for more verification, so we told them to give us our application fee funds back, that we were not going to keep being strung along while it was never-ending d... |
Citibank Mortgage settlement process and costs November 21, 2016 - We filed to have a modification back in 2013. Our FHA loan was through Citimortgage. HOPE after a year and a half, lowered our payments $26.00 and because we were told not to make payments, Citimortgage reported us late every month. Screwing up our credit but then making us sign a paper saying we had to then pay $11000.00 back when the mortgage was paid off or the house was sold. etc. I asked for an itemized statement for the $11000.00 in charges and I still can not get one.From the HOPE ( HUD ) that did our modification. Why should I pay that back when they really did nothing but take ... |
Citibank Mortgage settlement process and costs September 21, 2016 - CITI AGREED IN SETTLEMENT THAT THEY WOULD DELETE INFO FROM - IN E-CHANGE SETTLEMENT. THEY HAVE NOT KEPT THEIR END OF THE DEAL... |
Citibank Mortgage settlement process and costs September 16, 2016 - Went through process of refinance with CitiMortgage. At the last moment, loan officer made a big error in my monthly payment she had estimated ( more than I had expected ). I went ahead with it and paid $450.00 for appraisal. Appraiser was VERY rude spent no more than 15 min at my home and appraised it way under the county taxed amount and was unfair appraisal. Challenged appraisal with back up and proper comps from a licensed real estate agent and appraisal still stood. Was very close on the - % equity ratio so Citi jabbed me on money to bring to table and extra closing costs. Felt like ... |
Citibank Mortgage settlement process and costs September 13, 2016 - I was given a document from CitiMortgage stating that if I made my four consecutive mortgage trial payments I would be given my modification. This started back in - 2015. During my last contact with Citi I had a representative from HOPE on the line to help me with my questions. I was given assurance that my mortgage documents were to be sent out in the next two weeks or so. Then I heard nothing for about 6 weeks. I called again and left emails and messages ( that I have copies of if needed ). Finally - - called back to tell me Citi forgot to set up an escrow account so - - refus... |
Citibank Mortgage settlement process and costs August 10, 2016 - I am trying to refinance my property in California. I have been approved to subordinate my Citibank line of credit. Citibank prepared the Subordination Agreement and requires me and my wife to sign it. My wife is deceased. Citibank refuses to change my wife 's status to deceased. Citibank is making it impossible to refinance by this request, causing me great financial hardship. I sent Citibank her Death Certificate. They still refuse to change her status... |
Citibank Mortgage settlement process and costs August 9, 2016 - -/-/2014 I completed a short sale of my home. I recently observed my credit report and CitiMortgage is continuing to report to the credit bureau resulting in my credit worthiness and credit score to have a negative impact. I was able to confirm that CitiMortgage has no legal grounds to continue reporting this account to the Credit Bureau.... |
Citibank Mortgage settlement process and costs June 21, 2016 - After Citi refused to honor my divorce decree and a quit claim deed by ( resetting ) my loan for the remaining years .Citi instructed me to refinance the loan While they figure out what 's going on. Citi went as far as to falsely put on my credit report that I was delinquent five months which prevented other lenders, from refinancing my home. The document that the court provided does not state that I followed the instructions of the lender and submitted the document for refinancing within the time line, several time I called the underwriter and finally he stated that my paperwork was in his dr... |
Citibank Mortgage settlement process and costs June 18, 2016 - After an initially delightful and responsive initial period, Citibank reneged on their written promises and confirmations. I will never get a loan from Citibank nor would I ever recommend getting a mortgage loan from them. Earlier this year, we found a condo that we fell in love with and made an offer. After getting our mortgage shopping done, we chose Citibank because they offered us an initial rate of 3.375 %, which was fantastical and better than the rate we could get at our own bank. Signing a contract for 90 days after getting our pre-approval, we were ready to close and move in. From... |
Citibank Mortgage settlement process and costs June 17, 2016 - I have a - mortgage with - and a Home Equity Loan with Citibank. - is in the process of refinancing my mortgage ( on a Cash Out basis ) and was informed by Citibank that Citibank changed its policy in - 2015 and will no longer process subordination requests for cash out mortgage re-financing. This is surprising as it changes the terms of my Home Equity Loan unilaterally on Citibank 's part. Citibank was adamant that they can do as they please and they refused to accommodate any request for flexibility. ... |
Citibank Mortgage settlement process and costs May 25, 2016 - On - -, -, I contacted CitiMortgage and spoke with a customer service agent to collect information regarding the elimination of PMI from our home mortgage. I spoke with a young lady who was extremely thorough and seemed genuinely interested in helping us. I explained to the agent that my wife and I had recently retired and we were adjusting to retirement, especially with our finances. The young lady provided me with the following information, with absolute certainty, regarding our mortgage : 1. In order for us to qualify for the removal of PMI from our mortgage, our loan to value must... |
Citibank Mortgage settlement process and costs May 21, 2016 - I have been trying to refinance my home with Citibank/Citimortgage ( also my current lender for the present mortgage ) for 6 months. On Monday, -/-/-, I received a closing disclosure showing terms, closing costs, and cash out to me. I signed acceptance and returned the disclosure to the company. Closing was scheduled for -/-/- at - at my residence. Upon arrival, the freelance notary Citi sent to conduct the closing had a different document than the one I agreed to on -/-/-, despite the cover letter for the disclosure saying, exactly " This will be the same document you will r... |
Citibank Mortgage settlement process and costs April 1, 2016 - This complaint is in follow-up to Complaint # - filed on or about -/-/-. This claim was addressed by Citi Financial in -/-/- and my credit reports were updated. However, in -, -, this - mortgage in the amount of $22000.00 reappeared on my credit report ( See attachment ) and I started receiving bills stating that I 'm approximately $9800.00 past due. This issue with CitiFinancial is starting to run my credit score down again. This has to be illegal for a company to destroy a person 's credit and not take responsibility for their actions. Again, I work for a " Re... |
Citibank Mortgage settlement process and costs February 23, 2016 - There is a home in -. that we have not been unable to sell. For the last nine months I have attempt to negotiate with CitiMortgage to close the account on this home by deed-n-lieu. We now live in -. Every 90 days I have had to submit a packet of documents to keep the request current. I have made sure the monthly payments are made each month and on time. This month note to be paid is $1.00, - for -. The original amount of the note was $ -/monthly. The additonal charges are so great that the principal amount has not decreased. In fact the - payment only apply $200.00 to the... |
Citibank Mortgage settlement process and costs February 17, 2016 - I was deceived into obtaining mortgage with Citibank by - -. I was promised closing costs of $1500.00, and received bill due in the last moment of $2300.00, which is $860.00 in material injury to me. Several facts why this constitutes a violation of UDAAP : 1. I am a first time buyer, with no knowledge of mortgage industry or anyone who went through this process and could help. 2. Since I am not sophisticated enough to understand the large amount of files provided to me. That 's why I asked - - to clarify for me knowing my situation and all numbers how much closing costs wi... |
Citibank Mortgage settlement process and costs December 16, 2015 - According to documents that were sent to me prior to the approval of the refinance of my mortgage, there were some services related to the title of my property that I could shop for. I called a local title company and found that they had slightly better rates than had been quoted by the mortgage company, so I got their information to share with the mortgage company when the time came. When I was notified that my loan had been approved and I indicated that I wanted to use the title company I had identified, I was told that my loan had already been assigned to another company and that if I wante... |
Citibank Mortgage settlement process and costs December 15, 2015 - Citicorp - Bank recorded a mortgage against my property for their client - -. They mistakenly used my property 's legal description to further describe the property address for - -. Obviously the address is different but the legal description is for my property and now it stuck to my chain of title and I am not able to sale my property because it list - - 's mortgage with Citicorp - Bank as a third mortgage against my property. We explained to Citicorp - Bank that they made a mistake by recording the mortgage against the wrong property but they refuse to get involved... |
Citibank Mortgage settlement process and costs December 5, 2015 - I was tricked into an all interest loan without given all the information of want the loan actually was until I started noticing that my principal did not move. The loan started out at - and after 12 years it 's down to - after I have put - of my money straight to principle. the company is citi -finance. I have been told that i am under a predator loan. But no one has told me want to do about it. I refinanced the loan with them and they pushed the loan back to a thirty year loan. ... |
Citibank Mortgage settlement process and costs December 4, 2015 - My Godson, - on -/-/- due too mortgage loan servicing abuse by - - and foreclosure abuse by Citibank. He was never served, the process server lied about service, and we have proof. He was only - years old and - in the house he built from his own savings. After his death, his father, an - - Veteran presented - - with his son 's death certificate, and asked - - if he could take over the mortgage because he wanted to keep the house in remembrance of his son. He also wanted to donate the house to a non-profit that house homeless Veterans with families. - -... |
Citibank Mortgage settlement process and costs November 24, 2015 - On -/-/- I entered into a Deed In Lieu agreement with Citi Financial on property I owned for 23 years. At that time, I had a - mortgage balance of $96000.00 and a - mortgage balance of -. The agreement was that - - & - mortgages would be dissolved in this transaction and I would have - balances for both loans. On -/-/-, I discovered that the - mortgage $96000.00 and - mortgage $23000.00 were reported to all ( - ) credit bureaus as a full blown Foreclosures, not a Deed In Lieu of Foreclosure. I immediately contacted Citi Financial and told them ... |
Citibank Mortgage settlement process and costs October 20, 2015 - - -, 2012 our home was short sold. Citibank was included in the settlement. I have the final hud statement proving that. For every month after that they have marked the account as a 30 day late for the past 2 years. We have filed a dispute with the credit agencies, we have called Citi directly, they do not have a department we can call and they do n't have anyone we can email for fax. We were required to mail in copies of our hud and a letter and were told eventually someone will get in touch with us. We do n't have a reference number or any way to follow up. This has been going on for 5... |
Citibank Mortgage settlement process and costs October 18, 2015 - I was to receive approximately -- $110000.00 of debt relief on my existing mortgage with Citifinancial if I agreed to transfer my mortgage through - - -. I began the process of transferring my mortgage to - - - in - of 2015. In order for the new mortgage to be accepted ( it was an FHA loan ), I needed to do some much needed repairs to the house. I began the hard work needed to make the house pass the inspection required by - - and FHA. The repairs consisted of siding the house and installing all new windows throughout the home. I am a school teacher so I do not ... |
Citibank Mortgage settlement process and costs October 13, 2015 - I bought a house on - 2014 and I was presented with a property tax certification of $0.00. In other words that the house did n't have any tax debts. Later I received invoices for property taxes - years before the closing date. Since this was a foreclosed house I contacted the bank that sold it to me and they said I was responsible for paying all those property taxes. ... |
Citibank Mortgage settlement process and costs October 1, 2015 - To follow is a pasted a copy of the letter that I sent to Citibank. CitiMortage Customer Research Team- -, MD -Dear Madam/Sir, Our CitiMortgage payoff statement quoted per diem interest of $84.00 per day. CitiMortgage charged at the per diem rate of $ -CitiMortgage charged us interest at this rate through -/-/2015. The mortgage was paid in full electronically on -/-/2015. The total CitiMortgage per diem interest charge was $ -The correct charge is $2300.00. Please promptly refund the remaining $200.00 due and mail it to our new address listed above. I doubt that this i... |
Citibank Mortgage settlement process and costs September 24, 2015 - I got a Heloc loan for -, ( which is a line of credit ) from Citi Bank. I 'm notsure anyone at the CFPB knows what a HELOC is or how one of these loans works, but the lender did a great job in turn time. easy process at the bank. the problem was all the forms the govt has dreamed up, that must be sent to the consumer and then read and signed. I did not understand any of these govt produced, attorney produced forms, and it would take three weeks to read them all. The mortgage process as defined today by the fedl government is broken and confuses me to death. Could you please abolish your exi... |
Citibank Mortgage settlement process and costs September 21, 2015 - 1. I applied for the refinance of a loan on an investment property with Citibank. The marketing person gave loan cost info that was substantially below what actually was charged and told me he would see the loan through the entire process. He did not!!! The service dept. was on its own '' and with no - checking on the status of the loan, the loan processor got a new position and apparently did not tell the new processor that the - pages of documents I had faxed on 3 days demand which were to go to underwriting, were in the file! When the new processor asked for the same docs, I informed... |
Citibank Mortgage settlement process and costs September 20, 2015 - I have applied for a Home Equity Line of Credit ( HELOC ) from Citibank.. I submitted the application in -/-/- ; it took until -/-/- to initially be approved. It took five monthsbecause my - had a mechanic 's lien attached to our deed and Citibank dragged their feeton identifying this as the cause. The coop kept on stalling and finally admitted that the did not pay the $55.00. filing file to prove satisfaction of the lien. Citibank paid the $55.00 and anticipated at closing I would pay them back and the - would then reimburse me. I am -. When I filed initially, I was mak... |
Citibank Mortgage settlement process and costs September 4, 2015 - On - complaint - to Citi Mortgage was issued, and I disputed it on -. The response from Citi Mortgage states what is already in my documentation packet. The stated corrections in this response were already in place on my credit report when I submitted this complaint. I provided a snapshot of my credit report with a current status value of 120+ days past due '' as of - to a current status value of Pays as Agreed '' on -. I was not disputing the status of the account in this complaint. What I am disputing is the date in the Date Reported '' field. It should not be -/-/-. T... |
Citibank Mortgage settlement process and costs July 14, 2015 - We need the following information. Affadavit 's were filed by - CitiMortgage a.k.a. Citibank 's Vice President. Representatives ''. However, there is no County or state seal as to the whereabouts the documents were signed and attested too. Please provide the appropriate State , County and Location for - - - and a - - - -, and - -. Are the Citi representative 's above located at the - Branch? - Branch in - Coiunty? - Branch? - Branch? Thank you for your prompt response to this matter. ... |
Citibank Mortgage settlement process and costs July 11, 2015 - We received pre-approval for a mortgage from CitiBank in -. During the pre-approval process, they were very responsive. However, once we had a ratified contract for a house, our loan officer because very slow to respond to questions. We asked for specific details on the timeline but our questions were frequently ignored. We communicated early that they would need to coordinate with our second trust lender, but they failed to do so. In the week leading up to our originally scheduled settlement ( - - ), we could not get anyone on the phone or to answer our emails to coordinate the final... |
Citibank Mortgage settlement process and costs June 29, 2015 - my father passaway - this year. unknown to me he had a - mortgage that he paid religious for -. as soon as he passing the mortgage start writing about forcloure. i now live in his house and is on -. my father pass away with -. he would not sign a contract with pathetic interest rate.the use to do people tax return ; he would not sign that contract if he was in is right mind.BOTTOM LINE I THINK THEY TOOK ADVANTAGE OR MY DADDY.i was his caregiver ; and i am his son. i am awaiting for his medical records to see when he was diagnois with -. i talk to the vet hosital today and the... |
Citibank Mortgage settlement process and costs May 25, 2015 - I had - loans with Citi, a - mortgage with Citi Mortgage and a - ( HELOC ) with Citi Bank ; at the end of -/-/- I had lost most of my income and business, my house was deeply underwater, and I applied for a re-structure of both loans, which were both assigned to the same loan counselor at Citi. At that time I was unaware that the HELOC described a farm property which I owned adjacent to my home, and not my home. Ultimately the loans were both re-structured, but the payments were not substantially reduced ; I could not make the payments and had to move - I offered a deed in lieu ... |
Citibank Mortgage settlement process and costs May 7, 2015 - My house was destroyed by a Tornado in -, Ill on - -, 2015. Everybody involved has been great with the standard exception of Citi Finance. My insurance Company, - - issued me a check to begin the reconstruction of the house and since I still had a Mortgage it was issued in the mortgage company 's name also. Not being familiar with this process and not having any trust in the mortgage co. I wanted to know what the procedure was and why they had to have control of rebuilding my house. Which I still believe is none of their business as long as the property value exceeds the value o... |
Citibank Mortgage settlement process and costs April 29, 2015 - - -, of - - -, -, Indiana - was charged an additional year 's mortgage payments for his home. The home was purchased in - with a - mortgage and should have been paid in full in -. This did not happened, he was charged for an additional - for this error that was made. In - - he owed -, a check was sent for - which is the regular scheduled payment. They refused to apply the check to the final mortgage payment and stataed the money was applied to interest fees. ... |
Citibank Mortgage settlement process and costs April 20, 2015 - My name is - -, daughter and Power of Attorney for - -. My dad received Notice of Forcloseure, he had separated from wife whom I assume was dealing with all his finances and who is illiterate. I live in a different state than my dad and traveled to his place of residence to put in place the legal documents in order to act on his behalf. I reached out to CitiFinancial to modify loan. I received Forebearance Agreement. Down payment of $1400.00 had to be made by -/-/15. All siblings agreed to pitch in to make the down payment. All siblings did not pay the amount needed. I reac... |
Citibank Mortgage settlement process and costs April 13, 2015 - The CitiMortgage Notary Signing Agent came to my home on -. We signed the loan docs and were complete by - -. that same day. Although the loan was a cash out refinance that I had to complete a plethora of paperwork to be approved, at no time did anyone from Citi, or -, inform me or ask me how I wanted the proceeds distributed and in the past when I have closed on loans, proceeds were distributed at closing. Imagine my surprise when at closing the Notary Signing Agent did not have a check for me. Instead, she provided me with a document asking me how I wanted the proceeds distribute... |
Citibank Mortgage settlement process and costs April 13, 2015 - This is a classic bait and switch '' case in which a Citi broker provided misleading information in order to try to close a deal. The result is that it is adding a month to my closing date and putting the deal in jeopardy. My wife, our dog and I are now in rotating short term housing, paying a fortune in rent due to this misinformation. Added to this, a total lack of communication, and you have a hugely frustrating and expensive situation - all due to the broker 's greed. What happened : We are in the process of buying a house in -. We were working with - mortgage brokers to make sure w... |
Citibank Mortgage settlement process and costs March 26, 2015 - We received a correspondence dated - -, 2015 from a - -, stating that she did a thorough review of the alleged account ''. and it did not show any Loss Mitigation Activity. We immediately responded with a request asking what protocol CitiMortage use to determine Loss Mitigation? Was is in reference to the - - attested documents, or the trust filed with the sec.gov. ( already been satisfied ) Citi is well aware this is being disputed under the FDCPA. They have not answered our questions regarding their determination for Loss Mitigation? We will be pursuing remedy in a Court o... |