Citibank Mortgage Complaint

Citibank Mortgage department,

VA mortgage Settlement process and costs Louisiana

There is a home in -. that we have not been unable to sell. For the last nine months I have attempt to negotiate with CitiMortgage to close the account on this home by deed-n-lieu. We now live in -. Every 90 days I have had to submit a packet of documents to keep the request current. I have made sure the monthly payments are made each month and on time. This month note to be paid is $1.00, - for -. The original amount of the note was $ -/monthly. The additonal charges are so great that the principal amount has not decreased. In fact the - payment only apply $200.00 to the principal balance. - note included a charge of an additional $2000.00 dollars. The monthly note totaled $3500.00. I made a payment of $2000.00 dollars on -/-/2015, then the additional payment ( - ) $1500.00. There is no reference to the payment of $2000.00. On numerous occasions I have written for a review of the account to specifiy where the $2000.00 was applied. Instead I have been told there is an overdue amount of $360.00. A history of payment application was sent after several request, It does


a payment so why are we being charged foreclosure fees? How many time do the property have to be appraised? There should be only one Attorney assigned to this account, how many times must the attorney be paid? I ask for deed-n-lieu because of the hardship that I am in. My husband a - Veteran is -. If he dies then a lost of his income would be detrimental to me and the - children -. This has been stated in a letter of hardship to CitiMortgage. A contract was sent to us from CitiMortgage in - to finalized the deed-N-lieu request. It is now almost the end of - and the contract has not been processed. If the process takes more than 90 days then I must submit additional documentation that our income and status has not change. Our income will not change unless my husband expires. CitiMortgage been going in a vicious circle and failed to finalize the process in a timely manner.