Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Settlement process and costs North Carolina

On -/-/- I entered into a Deed In Lieu agreement with Citi Financial on property I owned for 23 years. At that time, I had a - mortgage balance of $96000.00 and a - mortgage balance of -. The agreement was that - - & - mortgages would be dissolved in this transaction and I would have - balances for both loans. On -/-/-, I discovered that the - mortgage $96000.00 and - mortgage $23000.00 were reported to all ( - ) credit bureaus as a full blown Foreclosures, not a Deed In Lieu of Foreclosure. I immediately contacted Citi Financial and told them that both mortgages were showing up on my credit as a Foreclosure and that this was not the agreement we made. I was and still am E-REMELY upset about this because the property was now in the possession of CitiFinancial and they sold it -/-/-. Since -/-/-, I have spoken to numerous Citi Financial representatives and they all agreed that the transaction was not handled properly and that they will escalate to management and get this problem resolved quickly. I have been disrespected and poorly handled as a US citizen and consumer. I went to the


of this Deed In Lieu of Foreclosure transaction, I was living in - with my husband. I had irate tenants in the property and they were refusing to vacate the property. The Citi Financial branch manager suggested that the Deed In Lieu of Foreclosure vs Short Sale would be the best option for me and that both - mortgage ( $96000.00 ) and - mortgage ( $23000.00 ) would be dissolved and I would have - balances on both loans. The branch manager also said that since I was living out of town and the property would be owned by Citi Financial, I would not have to deal with the irate tenants. The Branch Manager also stated that by doing a Deed in Lieu of Foreclosure, I would not have to be in town to sign off on this transaction, they would overnight the documents to me in -. Citi Financial sent the Deed In Lieu documents to me and I signed off on them on -/-/-. I had a long consumer relationship with Citi Financial ( 15+ years ), therefore, I trusted that the company had my best interest at heart and that they would handle this transaction within honesty & integrity and follow the consumer fair lending and ethical lending codes. I have been violated as a - citizen as well as a consumer. I know my rights because I work for a well-known Financial Institution in the mortgage lending area. So, I am well aware that I have been VASTLY violated and deceived by Citi Financial. This issue has RUINED my credit for the past 22 months and I PLEAD with you to HELP ME GET THIS RESOLVED Quickly. This issue has affected my finances to the point that I ca n't buy a car or borrow any money. Up until -/-/-, I had great credit and had no problems purchasing anything. Now I have no buying power because of how unfair and unethical Citi Financial has handled this transaction. I SEEK CORRECTION ON MY CREDIT REPORTS AND RESTITUTION FOR THIS ISSUE. Citi Financial has promised for approximately ( 2 ) years now that they will correct this situation, but as of today ( -/-/- ), all ( - ) credit bureaus are reporting that I am owing $22000.00 to Citi Financial and that I am 180+ days past due. Citi Financial has also assigned a new loan number to this account as if it were a new loan. They are also making hard inquiries on my credit to the point that it looks like I took out a new loan with them, but I NO LONGER OWN THE PROPERTY. THEY SOLD IT IN -/-/-. PLEASE HELP ME GET THIS ISSUE RESOLVED. THANK-YOU!!!! I AM DESPERATE. IN NEED TO BUY A NEW CAR & CAN'T.THANKS