Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Settlement process and costs Illinois

My house was destroyed by a Tornado in -, Ill on - -, 2015. Everybody involved has been great with the standard exception of Citi Finance. My insurance Company, - - issued me a check to begin the reconstruction of the house and since I still had a Mortgage it was issued in the mortgage company 's name also. Not being familiar with this process and not having any trust in the mortgage co. I wanted to know what the procedure was and why they had to have control of rebuilding my house. Which I still believe is none of their business as long as the property value exceeds the value of the old property. I went to their office in - -, Ill and talked to the Center Manager, - -. He called the office that was to handle the money. The name of the dept is Citi Escrow services Lost Draft Dept. He informed me that they would send me information after receipt of the check in the mail. And that further they would distribute the funds afterwards as needed. Well Now I am told that Contractors have to fill out documents and then a dispersal will be done at - increments over the span of reconstruction. This is not what was explained to me. They lied just to gain access to the funds and are now telling me that is the procedure period. I have a house I need to demo. It is a hazard and has been sitting there since the - and they could care. This company has a habit of enticing you into any situation they want.