Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Settlement process and costs Rhode Island

I was to receive approximately -- $110000.00 of debt relief on my existing mortgage with Citifinancial if I agreed to transfer my mortgage through - - -. I began the process of transferring my mortgage to - - - in - of 2015. In order for the new mortgage to be accepted ( it was an FHA loan ), I needed to do some much needed repairs to the house. I began the hard work needed to make the house pass the inspection required by - - and FHA. The repairs consisted of siding the house and installing all new windows throughout the home. I am a school teacher so I do not receive a paycheck throughout the summer months. I have to budget sufficiently throughout the school year so as to have available the necessary funds needed to get through the summer. Unfortunately I had to use those funds to prepare the house. I felt this was a good trade off however because I would be getting the debt relief mentioned above. As time progressed, one thing after another came up causing me to have to take additional steps and slowing down the process. Throughout this time Citifinancial kept


debt ratio to go down ( which was the need ) but also causing my credit score to plummet as well. My electricity was almost shut off. My car payment was in arrears, as was my cable, phone, insurance, and property taxes. In - of 2015, school was back in session, the paychecks were once again coming in and I started the slow process of using my income to dig out of the hole I was/am in. On - -, 2015, Citifinancial issued a new payoff worksheet that is good through - -, 2015. When my agent from - - - contacted the Citifinancial branch in -, Connecticut to set up a closing date, she was informed by the branch that my mortgage had been transferred to another lending agency on - -, 2015. I did not receive any correspondence from Citifinancial or the new leasing agency - - - prior to the transfer so I had no idea that this was to take place. Had I known of an impending transfer, I would have insisted on a closing date that would have been prior to - -, 2015. If my mortgage had been transferred to - on - -, then why did Citifinancial issue an updated payoff worksheet dated - -, 2015? Now I find myself in a situation where Citifinancial says they ca n't do anything about it because they no longer hold my mortgage, - will not give me the debt reduction that Citifinancial was giving me, my credit score is horrific, and many of my creditors are calling me daily demanding payment from me.