Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Settlement process and costs Virginia

The CitiMortgage Notary Signing Agent came to my home on -. We signed the loan docs and were complete by - -. that same day. Although the loan was a cash out refinance that I had to complete a plethora of paperwork to be approved, at no time did anyone from Citi, or -, inform me or ask me how I wanted the proceeds distributed and in the past when I have closed on loans, proceeds were distributed at closing. Imagine my surprise when at closing the Notary Signing Agent did not have a check for me. Instead, she provided me with a document asking me how I wanted the proceeds distributed. Had this document been provided to me before the closing I would have stated at closing. After having my hand forced by not making this election prior to closing, my choice was ETF. Electronic Transfer of Funds. I was very displeased with the proceeds not being distributed at closing and not having been told about this prior to closing. Citi Mortgage funded my new loan on -, as of this writing my proceeds are still outstanding and have not been disbursed to me or my bank despite my requesting etf and providing all banking information. Although I am now responsible for paying back this loan as of -/-/15 I still have not received the cash that was due and payable to me at closing on -/-/15. It has been a little while since I did a refinance this does n't seem right. Do they owe me interest like I had to pay daily interest on the loan amount?