Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Settlement process and costs Georgia

I had - loans with Citi, a - mortgage with Citi Mortgage and a - ( HELOC ) with Citi Bank ; at the end of -/-/- I had lost most of my income and business, my house was deeply underwater, and I applied for a re-structure of both loans, which were both assigned to the same loan counselor at Citi. At that time I was unaware that the HELOC described a farm property which I owned adjacent to my home, and not my home. Ultimately the loans were both re-structured, but the payments were not substantially reduced ; I could not make the payments and had to move - I offered a deed in lieu of foreclosure, but Citi chose to foreclose the - mortgage. In the process of re-structuring the loans, I had discovered the error in the HELOC description, and had requested a corrective security deed ; that request was referred to Citi 's


look into it and get back to me '' ; I followed up with the attached detailed written explanation, plats, the affidavit and copies of the - mortgage instruments - neither the attorney nor any of Citi 's representatives ever fixed the problem or got back to me. In -/-/- Citi sued me on the full amount of the HELOC note ( and not the re-structured amount ) using the same law firm I had originally corresponded with. In my response to the suit and other filings I once again asserted that the lien was on the wrong property, but Citi has never corrected the error, I assume in an effort to gain advantage in their lawsuit. It is fundamental that a Home Equity loan can only be on a home, Citi knows that better than anyone, yet they continue to take advantage of an error that they are legally responsible to correct.