Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Settlement process and costs New York

This is a classic bait and switch '' case in which a Citi broker provided misleading information in order to try to close a deal. The result is that it is adding a month to my closing date and putting the deal in jeopardy. My wife, our dog and I are now in rotating short term housing, paying a fortune in rent due to this misinformation. Added to this, a total lack of communication, and you have a hugely frustrating and expensive situation - all due to the broker 's greed. What happened : We are in the process of buying a house in -. We were working with - mortgage brokers to make sure we got the best deal. We went ahead and ordered appraisals through - - and Citi. - - came back on - - 2015 with a favorable appraisal ( in writing ). Citi had offered a lower interest rate and, worried that - - was going to get the deal, advised on Monday - - that their appraisal on the house was higher than - -. I therefore advised - that I was going to go with Citi. - then cancelled the application. There was no communication from Citi all week when I tried to set a closing date. They did n't respond to calls and emails all week. They then emailed at - on Friday stating that their appraisal was much lower than confirmed on the phone and if I wanted financing for the house at the previous level there would be all kinds on new costs and restrictions including having to keep assets of $ 100k in a Citi account prior to and after closing. Again, scurrilous sales practices paired with no communication after makes for very unethical behavior.