Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Settlement process and costs Georgia

We tried to refinance a rental property of ours on - -, 2016. We have paid our mortgage with them for almost 10 years & have never been, late. We scanned loads of documents for Citibank for almost 4 months & they kept letting our documents expire & then asked for more documents. We had a closing date & time with them & then they cancelled closing asking for yet - -more documents! We decided they were never going to stop asking us for more verification, so we told them to give us our application fee funds back, that we were not going to keep being strung along while it was never-ending documents they wanted from us. They took almost $700.00 from us, wasted our time, while now refusing to refund our money. Account manager is - - at - - -. Please help! - - - - - -. Thank you.