Review and analysis of over 25 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 25 official complaints related to Rewards. Out of the 25 consumer complaints against Wells Fargo & Company, 24% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 92% were processed in a timely manner. 16% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Wells Fargo & Company Credit card rewards April 6, 2017 - -/-/2017 Called Wells Fargo credit card company spoke to -, I asked about the interest I was being charged on my account he told me the % amount. I asked for the dollar amount, he did not answer. I told him I want to close my account, he stated well I guess you do not want your - rewards points, I said yes I do, how can I apply that to my account pay off. He stated " to late I already closed your account ''. I asked to speak to supervisor, I started cursing and - said your account is closed and hung up. I called back, I spoke to - ; customer care services, I asked him about my re... |
Wells Fargo & Company Credit card rewards March 15, 2017 - I was a former Well Fargo Bank ( WFB ) Credit Card customer since -/-/2013, this card was marketed by WFB as a way to improve an individual credit score and the capacity to earn cash rewards for its use. The rates associates to this card were higher than other usual account but the WFB representatives reason on the offering that the rate did not matter because the opportunity to earn rewards was extensive. So I signed up for this card. I was used to making purchases with this card and the earning started to accumulate and when they started to reach higher and higher credit for the use toward... |
Wells Fargo & Company Credit card rewards February 18, 2017 - Accrued credit card reward points in lieu of purchases were forfeited.... |
Wells Fargo & Company Credit card rewards February 17, 2017 - Wells Fargo closed my visa credit card due to suspected fraud without my knowledge no emails or phone calls from them they said they sent me a letter but I did n't get it. Because of this they said my rewards points are forfeited. According to them the only way I can get my points back is to apply for a new credit card. Ive been dealing with them since - 2016 I spoke to different departments, cust service, collection, rewards, fraud dept and branch manager in - -. I do n't want a new credit card from them and check my credit again They should not punish and inconvenience me as their c... |
Wells Fargo & Company Credit card rewards February 12, 2017 - I SAW PROMOTION FOR CREDIT CARD ON - FOR WELLS FARGO CASH WISE CREDIT CARD ON -/-/2017. THIS PROMOTION WAS SHOWING THAT CUSTOMER WOULD SPENT $1000.00 IN FIRST 3 MONTHS OF OPENING ACCOUNT GET $150.00 & ALSO 1.5 % BONUS ON TOTAL PURCHASE. I SPENT $1000.00 IN FIRST MONTH STATEMENT. I RECEIVED MY FIRST STATEMENT RECENTLY, BUT I DID NOT FIND ANY BONUS OF BOTH AS PER PROMISE BY WELLS FARGO. I FEELS THAT IT IS A SCAM BY THIS BANK. ALTHOUGH I FULFILL ALL REQUIRED CONDITIONS TO GET BOTH BONUS. THIS BANK WAS KNOW FOR LOT OF FRAUD IN MEDIA IN PAST. CEO OF THIS BANK APOLOGIES IN PAST IN SENATE ... |
Wells Fargo & Company Credit card rewards January 18, 2017 - Around -/-/-, after evaluating many business credit cards from various providers, I chose a Wells Fargo -, because the rewards points NEVER E-PIRED. In -/-/- a review of my account on the rewards website showed a NEGATIVE number of points ( - ) for the month of -/-/-. When I called the WF rewards dept to inquire, they informed me that these points had E-PIRED on -/-/- I responded that my card was - of their programs in which in which points did NOT expire. I was told that the policy had changed, and NOW the points DO expire. I stressed that I was not aware of a... |
Wells Fargo & Company Credit card rewards November 21, 2016 - I have a Wells Fargo Visa Credit Card that says " Rewards '' in the upper left corner. Rewards were not posting to my account, so I sent an inquiry thru contact email when signed into my account. They gave me a phone number to call. I was transferred multiple times to different departments. Tried again 2 other times. Was told to go to the branch today and work thru a banker. I did, and the banker could not get a resolve. She herself was transferred 7 times, and told multiple stories but could n't get it resolved. They are saying there are is no reward program associated with the account, even ... |
Wells Fargo & Company Credit card rewards November 15, 2016 - High Level : UDAAP about Wells Fargo business credit card rewards points. WF adjusted ( by taking away ) - points from my overall rewards points. Situation : I opened my business credit card in -/-/-. By -/-/-, I had almost accrued - rewards points ( it was in the - ). I wanted to wait until I reached - points to redeem them. My business spending activity on my WF business credit card has significantly decreased from the last time I checked my rewards balance in -/-/- via my online account. Hence I knew I was not accruing very many points. Therefore, I did not check... |
Wells Fargo & Company Credit card rewards October 30, 2016 - I was a Wells Fargo customer with their Wells Fargo Visa - which gave - points per $1.00 spent at drug stores and grocery stores. I bought prepaid cards as defined legally as " - '' by the CFPB. The T & Cs from Wells Fargo state we can not buy cash equivalents such as money orders or pre-paid gift cards. " - '' is explicitly defined as NOT a gift card by the CFPB. Furthermore, cash equivalents have a definition as well. Cash equivalents include all undeposited negotiable instruments ( such as checks ), bank drafts, money orders and certain certificates of deposit. Of which, a -... |
Wells Fargo & Company Credit card rewards October 26, 2016 - On - - I applied for and opened Travel Rewards ending with - using online application : which stated : https : //www.wellsfargo.com- - points on gas, grocery, drugstore net purchases for 6 months, - points on virtually all other net purchases- - enjoy 5 years to use the points you earn '' However, the stated offer had been never applied to my card. I opened the research request with Wells Fargo, but I had denied - - for the reason : " If you or any joint applicant currently have an open credit card account or a closed credit card account with a balance issued by Wel... |
Wells Fargo & Company Credit card rewards September 16, 2016 - I had a Wells Fargo credit card with a great Rewards Program. On - -, 2016 they sent me a letter, which I received on - -, 2016, saying I was overusing their rewards program- like making too many large purchases, and that if I did n't stop, they would close my account. I did stop immediately : I only made - purchases after that, both for gas under $20.00. I could have withdrawn all my rewards in cash at that time, but I did n't, as I had been saving up for a trip for my family, and if I redeemed my rewards for travel, the points were worth - % more. So I naively trusted the... |
Wells Fargo & Company Credit card rewards September 13, 2016 - Dear Consumer Financial Protection Bureau, My name is - - and I had a Wells Fargo VISA Signature Card ending in -. I received a letter from Wells Fargo on -/-/2016 noting that there had been some suspicious charges on my account and that if this particular account activity continued after receiving this letter, Wells Fargo noted they would close my account. The charges were valid charges, however, I followed the direction and did Not make Any Additional charges whatsoever After receiving the letter on -/-/2016. As I state, I followed the letter 's directions exactly, and did No... |
Wells Fargo & Company Credit card rewards September 9, 2016 - This is second time I received the same Wells Fargo Visa card which I never asked for. I refused to activate card when I called their number. Representative told me to call customer service and I did. They said the card has been active for four years regardless as its activated. They then said to destroy the card. I want to make sure I was never charged anything. They did say I had a - balance. I never asked for this card. They did say this was some type of rewards card.... |
Wells Fargo & Company Credit card rewards September 1, 2016 - I recently opened a new credit card with Wells Fargo. I applied ( and was instantly approved ) for the card because they advertised a card that offered - rewards points per dollars spent at gas stations, grocery stores and drug stores. As a father of - children, I spend a lot in those merchant categories. I have a screen shot of the original offer as advertised. Shortly after receiving my card, I used it a few times and went to check out the rewards site to see what kinds of things I could use my points for in the future. I noticed that my card was only earning - point per dollars s... |
Wells Fargo & Company Credit card rewards August 22, 2016 - We have Wells Fargo banking accounts. A banker was promoting Wells Fargo 's Visa card by saying if we apply a card and pay our cell phone bills once a cell phone is damaged or lost we will get a replacement with no question to be asked and indeed he got his own cell phone replaced. We applied a card and always pay cell phone bills by the card. Our daughter 's iphone got damaged and we took it to an -. The - replaced the damaged - by a new -, and we paid some $300.00. We filed card benefit claim by supplementing the - receipt. The Wells Fargo benefit office found the excuses of... |
Wells Fargo & Company Credit card rewards August 3, 2016 - Obtained a Wells Fargo Visa Rewards card, and was upgraded to the - Platinum Rewards card. According to the online marketing information, I was eligible to receive " Unlimited 5x points on grocery store purchases! '' ( that wording has since been removed from their site. I made purchases that did not violate the T & C 's ( - ), and was sent a letter telling me to cease all purchases that they considered to be against their T & C 's after receiving the letter, else they would be closing my account. I immediately stopped using the card, and they cancelled my account two days later. I had -... |
Wells Fargo & Company Credit card rewards July 11, 2016 - I applied for a Wells Fargo Rewards credit card and was approved in - 2016. When I received the card, I noticed it was not enrolled in the - rewards promotion for which I specifically applied. I inquired via secure message on the Wells Fargo web site and via phone calls to both general customer service and the rewards department. The only coherent response I received was something about a 16-month limit but I read no such limitation when applying for the card.... |
Wells Fargo & Company Credit card rewards July 8, 2016 - WF admitted their error of not attaching the six-month 5 % Grocery/Gas/Drugstore bonus in the attached response to our original CFPB complaint dated - -. Subsequently, they did nothing to add the 5 % back to our account. So they are simply lying to their customers!! They did not provide a direct number to - - - for us to follow through, either. We demand that the six-month 5 % promotional bonus be added to our account immediately!!... |
Wells Fargo & Company Credit card rewards June 28, 2016 - We closed our previous Wells Fargo Cash-back credit card ( with - balance/credit ) so that we can take advantage of the Rewards Visa Signature credit card with six months promotional - % rewards on Grocery, Gas Station, and Drugstore purchases. Wells Fargo employed the bait-and-switch tactics to deny our promotion without any rationale. - We demand WF provide us the promised full six-month promotion on our new WF - Visa Signature card!!... |
Wells Fargo & Company Credit card rewards June 22, 2016 - We experienced a fraudulent transaction on our business account in - -. This transaction was initiated by a former employee who was not authorized to make such a transaction. After reporting it, this transaction was reversed but due to the failure of Wells Fargo business banking specialist, - -, to remove this individual 's access to the account, the identical transaction was processed in early - -. After reporting it once again, this time Wells Fargo did not address the issue. Instead, I was locked out of our account and not granted access despite providing the documenta... |
Wells Fargo & Company Credit card rewards June 10, 2016 - I received a letter on - - that was dated from - - from Wells Fargo. It stated, " we reviewed and found an unusual volume of purchases and/or payments made using this card. '' And it continued to say, " if it continues beyond the receipt of this notice we will close your account and your rewards balance will be forfeited. '' I completely stopped using the card altogether. At this point, I had $3500.00 in rewards that were earned during this billing cycle and I did not want to risk losing them so I did not use the card again. My credit card balance was more than $24000.00 at thi... |
Wells Fargo & Company Credit card rewards June 9, 2016 - I used Wells Fargo credit cards for nearly a year. I was rewarded for being one of their best customers. I received letters encouraging me to spend more. When I would call, I would be thanked for my high levels of use and encouraged to see a banker and be a part of the Wells Fargo family. Without notice in -, my credit card was shut down for suspected rewards abuse. I 'm not even sure what this is. There was a note in the letter that I had received a warning already. This is simply not true. If there is documentation about me receiving a warning, I 'd love to see it. I did not receive an in... |
Wells Fargo & Company Credit card rewards June 8, 2016 - Had a credit card with Wells Fargo involuntarily closed without warning. All remaining points that were earned from spending on the card were confiscated, including those due to be paid out for past purchases. The amount of rewards that Wells Fargo withheld for spending that already occurred is roughly $ -- $300.00. ... |
Wells Fargo & Company Credit card rewards June 6, 2016 - On Tuesday, - -, I received a letter from Wells Fargo dated - - stating they had found unusual activity in my account and that my account would be closed if the activity continued beyond receipt of the letter. I immediately discontinued use of the account, but on - -, found my account was closed and pending credit card rewards confiscated anyway. I made several calls to Wells Fargo to try to reopen the account to no avail. On - -, I received a letter, dated - -, congratulating me for being a top tier customer and providing enhanced rewards. According to the lette... |
Wells Fargo & Company Credit card rewards February 18, 2016 - I signed up for a Wells Fargo Credit Card with the understanding that it came with a Cell Phone Protection. According to the Wells Fargo reps, I simply submit a claim with them, and - would take care of the claim and have everything processed within 7 days. On - -, 2016, I notified them of damage beyond repair to my phone. Now Wells Fargo is sending me to another company called - - - ( whose website says they are Asurion, but the phone rep from - - - repeatedly tells me that they are in no way, shape, or form associated with Asurion ). - - - repeatedly denie... |