Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Rewards District of Columbia

Dear Consumer Financial Protection Bureau, My name is - - and I had a Wells Fargo VISA Signature Card ending in -. I received a letter from Wells Fargo on -/-/2016 noting that there had been some suspicious charges on my account and that if this particular account activity continued after receiving this letter, Wells Fargo noted they would close my account. The charges were valid charges, however, I followed the direction and did Not make Any Additional charges whatsoever After receiving the letter on -/-/2016. As I state, I followed the letter 's directions exactly, and did Not make Any Additional charges after being directed. Logging into my online account a few days afterwards, I noted that my credit card has now been closed without warning or letter from Wells Fargo. More importantly, the $1500.00 in Wells Fargo Go Far Rewards have not posted and have been - out.


if they so choose to close my account for whatever reason, I should be entitled to the $1500.00 in rewards points I rightfully earned. Wells Fargo runs a promotion and refuses to pay out to their customers? I believe this is wrong and I am expecting to get paid out my $1500.00 in rewards. I am hoping you can step in on my behalf. Wells Fargo is deceptive and wrong. They claimed they sent me a letter, which they did as stated above. They clearly told me what not to do and I followed their directions exactly. I am Tired of Big Banks taking advantage of us. My husband and I have a $400000.00 mortgage with them as well. IF they seriously want to continue to harm their customers, I will be refinancing with a different institution.