Wells Fargo & Company Credit Card Complaint

Rewards

Wells Fargo & Company Credit card department,

Rewards New York

On Tuesday, - -, I received a letter from Wells Fargo dated - - stating they had found unusual activity in my account and that my account would be closed if the activity continued beyond receipt of the letter. I immediately discontinued use of the account, but on - -, found my account was closed and pending credit card rewards confiscated anyway. I made several calls to Wells Fargo to try to reopen the account to no avail. On - -, I received a letter, dated - -, congratulating me for being a top tier customer and providing enhanced rewards. According to the letter, under this reward structure, " - points has a $520.00 value ''. Wells Fargo confiscated - points. Based on Wells Fargo 's valuation, these points have a value of $26000.00.

Wells Fargo & Company customer in New York
Jun 06, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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