Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Rewards Georgia

Around -/-/-, after evaluating many business credit cards from various providers, I chose a Wells Fargo -, because the rewards points NEVER E-PIRED. In -/-/- a review of my account on the rewards website showed a NEGATIVE number of points ( - ) for the month of -/-/-. When I called the WF rewards dept to inquire, they informed me that these points had E-PIRED on -/-/- I responded that my card was - of their programs in which in which points did NOT expire. I was told that the policy had changed, and NOW the points DO expire. I stressed that I was not aware of any change, and was told that I was notified on the last few statements. I then inspected my most recent statement, and I do see that it mentioned the impending expiration, but not in a very prominent fashion. Something that has such a material effect on the financial standing of a customer should be conveyed in a more prominent and


I explained that as a business owner, I have accounting personnel that routinely pay the bills, thus I rarely ( if ever ) see the actual statements. I requested that a one-time consideration be granted to me & that they restore these expired points. Understandably I had to move up the ladder through several agents to get to someone with the appropriate authority, but to no avail - I was finally told by a supervisor that they would NOT replace my points. I do a pretty large volume of business on this card ( around $30000.00 per month -, it would take WF only a few months to realize enough profit to cover the cash value of the rewards points in dispute ( approx $4500.00 ).