Review and analysis of over 262 complaints against Santander Bank US
Santander Bank US consumers have reported over 262 official complaints related to Loan servicing, payments, escrow account. Out of the 262 consumer complaints against Santander Bank US, 23% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 98% were processed in a timely manner. 5% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Santander Bank US Mortgage loan servicing, payments, escrow account April 5, 2017 - Santander Bank has not settle Civil terms of - Mortgage .Santander has failed to validate - mortgage debt, as stated in a letter Sent from Santander Bank , Santander Banks has failed to validate - Mortgage by not submitting the banks license to collect a debt in PA and Santander Banks has failed to validate, - Mortgage by also not submitting its OMB control number, under the Paper Reduction act of 1995. -... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 15, 2017 - I refinanced in -/-/2015. Every year the Bank says I have an Escrow Shortage. This year is the most expensive one they are asking me to pay. I am on a fixed income and this makes it hard for me when each year my payments adjust. The Bank said they do an analysis rather than an actual which makes it hard for me and they are already telling me that my payments will be going up next year. I wish I could regulate the payments and not owe an unknown lump sum each year.... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 4, 2017 - Describe what happened so we can understand the issue ... Santander Bank Mail Code:- -. - - -, Pa - continues collection efforts in reference to Account Number - after receiving written notification by - - - and - - - to cease all communication regarding this account. The attached letter was sent in -/-/2016 and Santander Bank continued to send four additional months of late notices after the cease and desist notice. In addition they continue collect efforts after receiving written notice from my attorney - - - from -, -, - - -.... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 4, 2017 - Santander Bank Mail Code:- - -, Pa - continues collection efforts in reference to Account Number - after receiving written notification by - and - to cease all communication regarding this account. The attached letter was sent in -/-/2016 and Santander Bank continued to send four additional months of late notices after the cease and desist notice. In addition they continue collect efforts after receiving written notice from my attorney - from -, -, -. These actions are in direct violation of 15 USC 1692c 805. Communication in connection with debt collection (... |
Santander Bank US Mortgage loan servicing, payments, escrow account February 26, 2017 - -/-/27 Dear Consumer Financial Protection Bureau : Attached is a follow up complaint to my initial complaint number - due to incomplete Santander Bank manager and/or representatives ' response to my request. Thank you for your help. -... |
Santander Bank US Mortgage loan servicing, payments, escrow account January 24, 2017 - Took a loan out with Santander Bank on -/-/2016. They escrowed money from my loan proceeds to pay all of -/-/2016 taxes. Just found out they never paid them and now I 'm delinquent on my borough and county taxes. When I called them they told me they never took out the money which I can see on my settlement statement they did. - - in Mortgage Servicing told me they never with held any loan proceeds. I want a full accounting of my entire settlement, since they also paid off homeowners, title insurance, etc. Every time I call them I get a run around.... |
Santander Bank US Mortgage loan servicing, payments, escrow account January 6, 2017 - Untimely response to the Mortgage pay-off request... |
Santander Bank US Mortgage loan servicing, payments, escrow account December 14, 2016 - Have on the credit report that this is a joint account. I am divorce, it on file in - - in NC. The bank is Santander Bank N.A. - - -, -, MA,- Tele- -.... |
Santander Bank US Mortgage loan servicing, payments, escrow account October 16, 2016 - Sandanter Bank is reporting - line of credit accounts to my report as haveing been late on payments. I have disputed these account with Sandanter and Sandanter has failed to provide the notice of dispute in the required time frame as required by law. I am planning to sue Sandanter Bank in small claims court nearest to me. I am planning to sue for $5000.00 as explained in attached letter. This is a goodwill attempt to solve this issue out of court and without monetary compensation. once i Sue in court i will not settle without momentary compensation.... |
Santander Bank US Mortgage loan servicing, payments, escrow account October 6, 2016 - My husband and I recently divorced. Our mortgage loan was - of our names. I was awarded our home in the divorce settlement. I have been trying to refinance the mortgage in my name only with my local credit union. Our current mortgage is with Sovereign Bank/Santander. Ever since Sovereign Bank bought our Mortgage from another company, we have been having problems with them. I took over our mortgage payments in - of -. My ex-husband had been paying them previous to that. My ex-husband 's last payment was made on - -, -. He was up to date on all payments and had not missed a pay... |
Santander Bank US Mortgage loan servicing, payments, escrow account September 28, 2016 - My husband and I had a home equity loan from Sovereign which was a second loan taken out on our home. The loan was taken out with Soverign and they became Santander. We went through a loss of our business and Chapter - bankruptcy which has been released. Originally, we had made our monthly loan payments directly through our checking account with the bank because they required that it was done that way. After we went into bankruptcy the bank we were informed by our local branch that they would no longer allow us to make payments directly through our account. They did not give us any directio... |
Santander Bank US Mortgage loan servicing, payments, escrow account September 12, 2016 - I do not understand the payment history on my account. Repeated attempts to find out why there were repayment plan payments applied when I never agreed to a repayment plan. Local branch and mortgage loan opertations could not explain. I also do not understand why they were satisfying Late charges and expenses instead of trying to get my account current. what was going was to no avail. Credit History has been impacted.... |
Santander Bank US Mortgage loan servicing, payments, escrow account August 16, 2016 - Santander Bank failed to settle Federal Complaint under The Consumer Credit Protection Act in connection with vi0latioin of The Fair Credit Report Act by Santander Bank. Santander Bank wrongful course of action Is as stated be unfair billing, not providing license to collect a debt, and not providing a validate OMB control number under the Paper reduction Act of 1995. Escrow account is increasing at the same time the payments for the mortgage are increasing.... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 19, 2016 - My ex-husband and I have a mortgage with Santander/Sovereign Bank. For the past 10 years or more, we have been receiving a statement that says we owe over $5000.00 in mysterious " Financial Fees ''. These are in addition to the mortgage payment, late fee charges, tax fees, etc. For years my husband and I have been trying to get Santander to explain what the fees are for. After hundreds of calls and certified letters requesting explanations for these fees, we have never received a response. Each time we call, we are put on hold or transferred over and over again. Usually, we just get hung up ... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 18, 2016 - 1. I made additional payments above my scheduled payment and the bank applied all of these additional funds to interest without telling me. When I requested an amortization schedule, the bank employee refused. 2. In - 2016, this Santander Bank NA imposed a forced flood policy on my property for % -. I have a policy on my property and I refused to pay. I faxed this information to the bank multiple times ( 40 times first time, 20 times, the next ) but the information mysteriously disappeared and even though I made my scheduled payments, the bank stated that I was not making my payments be... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 3, 2016 - About -, I opened a Home Equity Line of Credit with - - - - - based in -, Fl. The - - - was subsequently taken over by the -, in either -/-/- or -/-/-, and the loan was sold at least twice. The line of credit amount was $ - and the initial draw was around $ -. This amount was paid off and the account was dormant for some period of time. At some point, the loan was sold to Sovereign Bank and they forwarded checks to me in order to access the line as well as a solicitation letter stating that the checks would expire - -, -. I did not use ... |
Santander Bank US Mortgage loan servicing, payments, escrow account April 11, 2016 - My loan documents clearly state that as the loan was opened with a primary loan there are no annual fees, This is at least the 3rd time now that Santander Bank attempts to charge me a $50.00 fee which then causes me to have to spend hours explaining to them that my loan should not have a fee. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account April 3, 2016 - I have a home equity loan with Santander Bank. The loan was in - my name and my husband who In - is my ex husband. The house is only in my name since the divorce. I was and continue to make all payments. In -, my ex declared bankruptcy and was told by bankruptcy lawyers I would not be impacted in any way. He was granted a discharge effective -/-/-. Santander shut off my auto payment process to make auto pymts from my checking acct which did n't allow me to get an interest rate discount. I was told to try again in a year or so. I 've been told several other times I could not g... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 9, 2016 - I have had an ongoing issue with Santander since the beginning of our 7 year relationship. However, the most recent being that I finally gave up on them and sold my home. I closed on -. I asked for an " accounting '' of fees I was charged. This proved to be to much for Santander. I was told " oh we found $400.00 we owe you and they sent me a check for that but that made me even more concerned about charges. I asked for a full accounting and was given the run around for several weeks. Finally someone got back to me and it was to tell me they do n't have to show me their attorney invoices b... |
Santander Bank US Mortgage loan servicing, payments, escrow account February 17, 2016 - there was a scheduled automatic payment debited to my account to pay my Santander mortgage but since - - I noticed that my bills were getting paid and the Santander bank account was overdrawn and the Santander checking account was charging me insufficient funds for $35.00 and a week later they will charge me again sustained overdraft fee $ -. I went personally to the Santander Branch several times to stop the automated mortgage payments to then choose a date that I know my - Check is being deposited. Where then I know my bills are paid and I do n't get the overdraft fees charged ... |
Santander Bank US Mortgage loan servicing, payments, escrow account February 1, 2016 - to me 6 days agoDetails To whom thus may concern, This is to advise you that the company, Santander bank, NA, did not address my concern in the least. I had requested that they consider my request that I pay them $ - until all my mtge arrears had been paid up and it was never replied to by either their attorney nor their mortserv person whom I had contacted when this arrears issue first arose. Note, my mtge payment had been deducted from wife 's checking account monthly until I, not my wife, declared bankruptcy last -, 2015. - then they stopped making direct withdrawals from her account.... |
Santander Bank US Mortgage loan servicing, payments, escrow account January 4, 2016 - Currently, I have a principal retirement payment taken out monthly in addition to my usual payment plus escrow. I want change this. In the middle of the holidays, I called the mortgagor, Santander, to make a change. They blocked access based on both the last - digits of my SSN, and the whole SSN. The response was that it was incorrect. I know my SSN. They do too, as my tax forms ( -, - ) arrive at my address with the correct SSN. After that I tried to access a person and got cut off. I have run into this before with Santander. They obstruct for some reason ant interaction with their c... |
Santander Bank US Mortgage loan servicing, payments, escrow account October 31, 2015 - We recently requested that Santander Bank ( our mortgage holder ) would suspend the escrow account requirement for property taxes on our mortgage loan. At the time of our signing, we were told we could apply for such a waiver in 2 years after good standing on our loan. When we applied for the waiver in due time, we were informed of a fee of - of our mortgage balance equaling $460.00. This fee is unexplained, inappropriate and unfair. At no time at our signing or in our phone conversations with the bank was such a fee described or explained. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account September 11, 2015 - I recently closed a HELOC because I sold the secured property. Since the loan was less than three years old I had to pay - and - recording taxes. However, I was also charged the lender 's portion of this tax mounting to 0.25 % ( - basis points ) of the loan principal. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 6, 2015 - Loan number is -. My name is - - - @ - - -. - NC -. - - 2015 I mailed - payments to Santander Bank. The due date for my - mortgage is - of each month. I sent - payment in the amount of $1000.00. I intended for - payment to be for - and the remaining funds to apply to principal balance. I was told since the payment for received - day after due date they had the right to take - months of interest. However it did n't advance my loan due for - payment. I was told my loan simple daily interest loan and it is not. I wrote letter asking fo... |
Santander Bank US Mortgage loan servicing, payments, escrow account June 25, 2015 - My father in law passed away unexpectedly and had a home equity loan from Sovereign Bank. There was a - dollar balance on the account when he passed away and we paid the balance, even though he had mortgage insurance. We sold the house and were told that we would have to pay a - dollar penalty because we closed the home equity line early, even though he had died the bank stated that these are the rules ''. A complaint was filed with Sovereign - years ago with no resolution. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account June 6, 2015 - Santander Bank is force placing insurance on my loan due to - rules that should not apply to my property - they are wrongly treating my building like a giant apt complex instead of a small cooperative building. Numerous email and phone calls have gone unanswered - always need to talk to someone else who is never there. They have no force placed added insurance and will deduct cost from my escrow. They are stealing from me. Can you please help me get a satisfactory response from this dishonest lender? Will you please help revoke their banking charter, as they are clearly robbing consumers as... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 23, 2015 - Upon receiving statements and other correspondence in the mail I contacted my mortgage lender and requested that they immediately stop all mail. I explained that I do not want to receive anything in the mail and that if they must reach out to me or contact me they are welcome to do so by phone or email. They 've refused to honor my request due to what they 've stated is a legal requirement under Regulation Z, Section - They stated that because they do not have a system for sending out statements electronically ( mind you they 've explained this by email ) that they can not fulfill my reques... |