Santander Bank US Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Santander Bank US Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Pennsylvania

Took a loan out with Santander Bank on -/-/2016. They escrowed money from my loan proceeds to pay all of -/-/2016 taxes. Just found out they never paid them and now I 'm delinquent on my borough and county taxes. When I called them they told me they never took out the money which I can see on my settlement statement they did. - - in Mortgage Servicing told me they never with held any loan proceeds. I want a full accounting of my entire settlement, since they also paid off homeowners, title insurance, etc. Every time I call them I get a run around.

Santander Bank US customer in Pennsylvania
Jan 24, 2017

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

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How Santander Bank US handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/20152/20164/20168/201610/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USLoan servicing, payments, escrow account45.4%42.4%5.3%0.8%2.3%3.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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