Santander Bank US Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Santander Bank US Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New York

I recently closed a HELOC because I sold the secured property. Since the loan was less than three years old I had to pay - and - recording taxes. However, I was also charged the lender 's portion of this tax mounting to 0.25 % ( - basis points ) of the loan principal.

Santander Bank US customer in New York
Sep 11, 2015

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/20152/20164/20168/201610/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USLoan servicing, payments, escrow account45.4%42.4%5.3%0.8%2.3%3.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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