Santander Bank US Mortgage Complaint

Santander Bank US Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

there was a scheduled automatic payment debited to my account to pay my Santander mortgage but since - - I noticed that my bills were getting paid and the Santander bank account was overdrawn and the Santander checking account was charging me insufficient funds for $35.00 and a week later they will charge me again sustained overdraft fee $ -. I went personally to the Santander Branch several times to stop the automated mortgage payments to then choose a date that I know my - Check is being deposited. Where then I know my bills are paid and I do n't get the overdraft fees charged on me. Ive been going and calling since - -. The Branch on - -, - PA did n't do nothing to help me. The phone calls on - made the Santander Mortgage sent me a document where they charged me $10.00 to change the date of the automated payment from -/-/- to -/-/-. this form later I learned that it needed to be received, singed and sent every month. And so I continue visiting the branch to change this hassle. and no one helped. I received the letter to change the automated deduction on -/-/- and I signed and sent it with the check. $10.00. Which I do n't know what I am paying that amount yet. And the mortgage still deducted my mortgage payment on the -. this made my account to be overdraft again and now I have been " hit '' with a $70.00 fees. When I went to the branch I talked to - -, to see if she can help me in the beginning of - - and she went on the phone to call the mortgage but she was helping other people at the same time and walked out I did n't knew if we were done talking or not, so I waited and then left.