Santander Bank US Mortgage Complaint

Santander Bank US Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Pennsylvania

My loan documents clearly state that as the loan was opened with a primary loan there are no annual fees, This is at least the 3rd time now that Santander Bank attempts to charge me a $50.00 fee which then causes me to have to spend hours explaining to them that my loan should not have a fee.