Santander Bank US Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Santander Bank US Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

We recently requested that Santander Bank ( our mortgage holder ) would suspend the escrow account requirement for property taxes on our mortgage loan. At the time of our signing, we were told we could apply for such a waiver in 2 years after good standing on our loan. When we applied for the waiver in due time, we were informed of a fee of - of our mortgage balance equaling $460.00. This fee is unexplained, inappropriate and unfair. At no time at our signing or in our phone conversations with the bank was such a fee described or explained.

Santander Bank US customer in Massachusetts
Oct 31, 2015

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed

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How Santander Bank US handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/20152/20164/20168/201610/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USLoan servicing, payments, escrow account45.4%42.4%5.3%0.8%2.3%3.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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