Review and analysis of over 654 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 654 official complaints related to Loan servicing, payments, escrow account. Out of the 654 consumer complaints against SunTrust Bank, 20% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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SunTrust Bank Mortgage loan servicing, payments, escrow account January 30, 2016 - - I am filing this complaint because : 1. I was not given an address or expected monthly payment date of the HELOC during the closing at the - Suntrust Bank location 2. I was given the run around in attempting to find out why the account remained frozen 3. The number I was given to pursue the issue was for the " Home Retention '' department at Suntrust and I fear that I was intentionally misdirected in my search for answers so that Suntrust could foreclose on my home 4. I was not informed that the account would be closed based on my answer to the question, " Do you feel the bank was at f... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 30, 2016 - I became behind on my last months mortgage which was due -/-/-. A - unidentified call kept showing up on my phone - It turned out to be my mortgage company Suntrust - I talked to them and told them I had previously requested a HAMP package from their - office - they stated they had to ask me to pay the amount of last months payment asap and that they would call EVERY DAY until they were told by the HAMP office that they did not need to or until I paid it. They have called every day sometimes more than once a day since. I consider this harrassment. I have already sent my paperwork fo... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 23, 2016 - My mortgage is scheduled for foreclosure sale in -. I have been trying to do a modification on my home for months now but to no avail. Please assist me as I am trying to save my home. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 15, 2016 - i received a letter from my mortgage servicer stating that my " flood insurance had expired '' I have been with the same lender on the same property for over 5 years and NEVER had flood insurance, therefore it could n't have expired. I called them and told them their letter was in error. they responded that they will be putting a forced policy in place. they stated they sent me a letter of notice -/-/- which I never received. I did receive a second and final notice on -/-/-. I called them when I got it. they said the letter was in error, but that FEMA had notified them that I am in a... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 12, 2016 - After the two years of paying PMI ( Private Mortgage Insurance ) in addition to the mortgage on our house, we applied to have our PMI removed since we had paid off - % of our house value with SunTrust Mortgage Corp. We worked with SunTrust to find out what steps were required - they told us to submit an application to remove the PMI. We did, and a month later we received a letter in the mail stating that we also needed to include a check to cover the cost of the appraisal. We sent off another application, this time including the check, to the PMI department. After over a month of no contact... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 11, 2016 - Based on reports released, I was eligible for payments ; a borrower must have had a mortgage loan owned by the - ( better known as " - '' ) or the - ( better known as " - - '' ). The loan had to have been serviced by SunTrust and the borrower must have applied for and started a HAMP trial with SunTrust by -/-/-. The borrower must also qualify for at least one Victim Compensation and Restitution Plan category. However, the borrower 's loan does not need to be currently serviced by SunTrust, and it does not matter whether the borrower entered into a HAMP or alternative modifi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 11, 2016 - Our mortgage was sold to Suntrust Mortgage. WE have had nothing but trouble with this company since the sale of the mortgage. First the company did not pay our home owners insurance and we had to call to get that fixed, then they did not pay our property tax, that required another call and being transferred from department to department to get that problem fixed. These problems are not even what my complaint is about. When I called to see what was going on with the nonpayment of my home owners and taxes, I told the person I spoke to that I was on - and would only be able to make my payments... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 8, 2016 - We have been in our home for 2.5 years and have done a lot of work on it. We have a conventional, fixed rate mortgage to which we initially put down 10 % at closing. We have contacted our mortgage provider in order to obtain a reappraisal because we believe the value of the home has increased and that our loan to value should give us at least 20 % equity in the home. The mortgager ( to whom our mortgage was sold by our original mortgage company ) stated that because we have not been in the home for at least 5 years that our loan to value must exceed 25 % equity. Is this consistent with Homeown... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 4, 2016 - We sold our home. During the closing process, our title attorney requested, and received, a payoff letter from Suntrust Mortgage. On receiving this letter, he noted that there was a typo in the through date provided at the start of the letter, but not in the terms listed at the bottom. Given the nature of the transaction, he verified with Suntrust that the payoff amount was correct and the typo would not effect the closing of our home. Suntrust Mortgage assured him that the payoff amount stated in their letter was correct and nothing would hold up the closing of our home. Our attorney verified... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 3, 2016 - On the - of - I made a payment for $600.00 to my mortgage company ( SunTrust ). I made that payment using my banks web-site service. On the - I made another payment using the SunTrust ( ST ) web-site. That payment got lost and they claim they never received it. I contacted SunTrust and informed them that I had a tracking number and the money was taken out of my account. ST told me they have not received it and that their web-site takes you to a third party when I make this kind of payment and they have no control over it. I was also told to fax my account statement to prove my compl... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 27, 2015 - My existing mortgage servicing was transferred from - - to SunTrust Mortgage Inc . Shortly thereafter Sun Trust did an escrow analysis and refunded me $2300.00. On - - 2015, I received a letter from Sun Trust that in fact my escrow account was short $4100.00 And either I paid the full amount or my mortgage would go from $2500.00 to $2900.00. When I called for an explanation I was told that when the servicing was transferred, - - had not paid my local town taxes. I told them that they should go after - since they were they ones holding my escrow and should have made... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 23, 2015 - I was notified in - that the mortgage payment ( $500.00 ) I paid, - - for the - - due date had not been credited to my loan and was being " held ''. Apparently, my monthly payment was increased ( due a requested review of my escrow ) to account for potential shortage. I did not receive information explaining the increase from $490.00 to $590.00 before paying the historical amount. Once notified, I requested to have additional information sent, inquired into whether a credit bureau mark had taken place and requested that the $500.00 being held be credited to the account a... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - We purchased a property -/-/- in -, NC. Our mortgage was sold to SunTrust Mortgage. They accepted our flood insurance last year but this year for the renewal they will not pay the premiums out of our escrow. They stated that the insurance is not backed by National Flood Program. Our property is in a - Resource Area and federal flood insurance is not available. We have asked several insurance companies, banks, homeowners association officers and no one has ever experienced this. In addition, we became aware of a NC state law ( Biggert-Waters Flood Insurance Reform Act of -/-/- )... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - We are filing a complaint against SunTrust Mortgage Inc. which relates to our current Construction Loan. SunTrust is currently holding $29000.00 of construction loan funds and is not responding to our numerous requests to move our loan to a permanent loan vehicle. The deadline for loan conversion was -/-/-. Due to the persistent unresponsiveness of SunTrust representatives, we have been forced into a default situation, which has now been referred to counsel. Despite repeated attempts to contact SunTrust representatives, our attorney has been unable to even schedule a telephone meeti... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - My mortgage was sold to Suntrust Mortgage in -. They sent me correspondences to my home notifying us of the change. We have never been late on a payment and actually pay ahead on our mortgage so it can be paid off early. Everything was fine until -/-/- when I received a phone call from their collections department. They told me that I had not paid the complete amount of my house note. She showed my house note to be $ -. I told her that was not correct that my house note was $1000.00. She disagreed with me. She then put me on hold. After returning she explained that Suntrust ha... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 21, 2015 - I have a mortgage with Sun Trust Bank ( Mortgage # - ) that was issued in - 2015 that includes escrow payment. I was therefore shocked to get a delinquent taxes notice from the county on the same loan for $2700.00, plus penalty and interest payments for $130.00 ( total $2800.00 ). I called Sun Trust to complain about the late payment assessment in -, I was transferred to several people, and none of them were able to provide a reason why a loan with an excess escrow balance could be assessed a delinquent tax penalty. Sun Trust then sent me a statement and check ( for $2500.00... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 14, 2015 - When my loan was originated it included an escrow for - items : 1. property taxes ; 2. Homeowner's/Hazard Insurance ; and 3. a private water and sewer fee. The loan has been assigned to Suntrust Mortgage and they claim that they are not setup to pay the private water and sewer fee. Customer Service hands me off to the tax department, the tax department says I need to talk to the customer service department. I have sent them a copy of the bill, they have a copy of the HUD-1, they can not give me a time frame for their response. The bill is due by -/-/2016. They refuse to give me a time... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage account is currently in bankruptcy. Approximately around - 2015 I submitted complaints to both the CFPB and - in reference to SunTrust charging me $1700.00 in fees. I was not notified of the fees and SunTrust also gave their lawyers inaccurate account information that led to a foreclosure process. In - I received a letter advising that $110.00 in fees was valid and the difference was credited. I called SunTrust to verify the amount I needed to pay for my Mortgage since there was going to be a scheduled change in the amount. Since I was advised my account was current, I... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - SunTrust Mortgage purchased our home loan from another financial company. Shortly after purchasing our loan they sent us a letter saying that they had no record of an insurance policy covering our home, and that if we did not contact them within 30 days they will purchase insurance for us at an a cost of $1800.00. I have insurance, and have resolved the issue for my case, but I am reaching out to you because I believe that SunTrust 's actions are illegal. They can not ( or should not ) be allowed to spend their customers money without that customers explicit consent. This problem arose beca... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - I 'm writing again to yous it 's my third time because I just got my response back from my second mortgage and did not like what I was told saying that they can not combine my both mortgages together they can do a modification on my second loan but I have to put 5 % down in which I do n't have the money for and now they are telling if do n't pay the months I 'm behind they are going to put me in foreclosure I have been paying for the last eight years every month after month and being behind on other bills so I wo n't be behind on my mortgages opening credit card accounts just to pay them and n... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 19, 2015 - Mortgage Payment was taken from the checking account account, but not applied to the Mortgage account. Further, credit rating agencies were informed that my account was delinquent, which resulted in credit being adversely affected. Thereafter business loans could not be obtained. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 6, 2015 - My personal home was damaged recently. The loss is covered by insurance. The insurance company has begun to provide funds for the necessary repairs - approximately $160000.00. The payments are to be sent to me as joint checks between me and our mortgage company. When I received the first payment from the insurance company, I endorsed the check and sent it to our mortgage company, Sun Trust Mortgage - Inc. ( STM '' ). They responded with an - -, 2015 letter with the step by step recipe for how to receive funds to pay the contractor for the necessary repairs. That letter has - pro... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 2, 2015 - On - - 2015 I realized that I might have problems paying Suntrust mortgage because the house was struck by lighting. I called and spoke to representative who transferred me several times and they completed a three way call with - - - to provide a credit to cover the - 2015 payment. A three way call with all parties stating they recorded and banking info provided to debit the account. - - - agreed and said they would credit it and then receive the payment from me -/-/2015. Suntrust sold the loan to - and never pulled the -/-/- payment as agreed, Did n't appl... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 1, 2015 - My son and I received the - Mortgage Interest Statement-Form - from Suntrust Mortgage , Inc. We noted in Block # - that it reported $5200.00 as Mortgage interest received from payer/borrower. '' We noted that the - Mortgage Interest Statement reported $4700.00. After making all payments in - and the principal on the loan reducing, we do not understand how the interest paid increased from - to - when the principal decreased. By letter dated - -, - to Suntrust Mortgage Inc., I requested a complete and detailed explanation as to why the interest paid on the loan... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 14, 2015 - I have had a loan with Suntrust Bank for about - tears at least. My principal never seems to go down. I have been watching it very closely for this year. I have another mortgage, and calculate correctly to within - cents of principal and interest on each payment so I know its not me. But with Suntrust I am always off between $ - $30.00 per month. I have talked to them every month about this, and cant seem to get a straight answer. even when the branch does the math with me they come up with what I come up with, and the send in a ticket to have it fixed, but it never happens. Example... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 13, 2015 - On my previous mortgage with SunTrust which I refinanced to a new mortgage with SunTrust I had my sanitation taxes paid through my escrow. In my initial estimates of payments it was included to be escrowed but when it was time to close the loan it was left off. I made the inquire about why and I was instructed to just call in when I received the next bill and they would add it to the escrow payments. When the bill came in I call Suntrust Mortgage multiple time and spent hours on the phone attempting to get the bill paid. I was told multiple times that I would receive a call back from a supervi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 6, 2015 - refer to CFPB case # - - - Suntrust removed disputed mortgage lates reporting. Supporting documentation was provided to support error. Please remove SunTrust Mortgage late. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 5, 2015 - I am facing foreclosure and I would like to have a principal reduction. I requested a modification packet and still has not submitted it to me. This is a FHA Loan and was bought out by the Federal Government. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 4, 2015 - I make multiple payments towards my monthly mortgage balance. The payments are not applied to my mortgage at the time of payment but are held in a ledger account until the entire minimum is received. I believe this practice is wrong and does n't benefit me the mortgage holder. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 24, 2015 - We purchased a home in - and were underwater by - ; received a modification which took months, but eventually had to list the home for sale in -. The process with SunTrust Mortgage took over a year and a half to resolve with them asking for $120000.00 to close. We said we did n't have that so then they asked for $60000.00 ; we could n't do that, but the bank said we would need to sign a promissory note at closing. We felt stuck and did not want to disappoint the buyers, so we agreed. Currently, we are ages - and - and still paying from our pensions on a house we had to short... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 21, 2015 - My wife and I currently have a - and - mortgage on our home. The - mortgage is with - and the - with Suntrust Bank, In - my wife file for chapter - and it was granted. We immediately contacted the lenders to ask for assistance, - was a challenge but your agency assisted us and we were able to obtain a loan modification, we are current with - and have no late payments. The second lender Suntrust was more difficult as they only offered to transfer the entire balance to interest only. for the past 3 years the interest only payment was $110.00 and we would pay $200.00... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 17, 2015 - In - of 2015 an auto pay was set up for equity line with Suntrust through our - personal account but amount was set up wrong only because our first statement reflected partial month. Our payments were made on the same day of each month in the sum of $400.00 instead of the $680.00 which was the correct amount. We have another mortgage with Suntrust for which we have been making an extra payment of $2000.00 per month for the past two years to reduce principal. Lender never notified us about the shortage in payment via phone, text or email -although this information was provided to th... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 8, 2015 - Suntrust Mortgage claims my escrow account is too low due to an increase in both my property taxes, and home owners insurance. They are asking for more money each month. I investigated their claims, and they are false. I believe Suntrust Mortgage is practicing fraudulent and unfair business relations. An Internet search revealed similar claims to mine. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 25, 2015 - I renewed my loan with Suntrust about 2 years ago and up till now, i did not receive the loan documents and i had to email the department to find out about my monthly payment. Just yesterday, i received a letter from suntrust calling my loan due and all efforts to call the contact person mentioned in the latter has not been fruitful. I believe this is an unfair treatment. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 22, 2015 - We contracted with a local - company to provide a mortgage for a new home until our current home was sold. - -, 2014 : - Mortgage sold the mortgage to SunTrust. We paid on time every month ; no delinquencies. - - : I requested payoff figures for the loan by phone and senta check for the quoted amount via USPS Next Day delivery. - - : I received a letter from SunTrust confirming the payoff amount, covering the period until - -. This matched the funds I sent - -. - - : I received the USPS confirmation, signed - - in -, VA. I checked my bank and ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 19, 2015 - Suntrust Mortgage has been trying to collect unauthorized fees and charges they say are due on my mortgage account incurred during a personal bankruptcy. Suntrust refuses to return my calls, provide ANY documentation invoicing or accounting of mentioned fees in spite of request to do so by legal council. Suntrust states these charges were incurred during a personal bankruptcy. Charges authorized under this bankruptcy were authorized and paid in full ONLY by the bankruptcy trustee. Suntrust was duly notified by the bankruptcy trustee that ALL debts and charges were satisfied in full. This bankr... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 17, 2015 - I have had a mortgage loan with Sun Trust Mortgage for almost 10 years. In that 10 year period I was late only once with my payment. My interest rate is 6.8 % and I have tried twice to refinance with Sun Trust at a much lower rate. Both times I was told I did not qualify. I find it ironic that I do n't qualify when I have been making my payment on time for 10 years. I also have had credit cards with Sun Trust for years and I have never just made a minimum payment or been late. I have always been in good standing. Is there anything that can be done to lower my interest rate with Sun Trust? I ha... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 13, 2015 - This is the - time in - years that Suntrust Mortgage has grossly mismanaged my escrow account. They continue to say I have an 'overage ' in my escrow and mail me a refund check but then immediately raise my mortgage payment saying there is an 'underage ' for the year. So I 've made a lump sum payment to Suntrust to cover the 'underage ' and now I 'm being told they ca n't accept that payment because the escrow needs to come from current payments and not a lump sum. So once again I have an 'overage ' in my escrow account for the lump sum payment I made at the advise of a 'mortgage special... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 10, 2015 - SunTrust took over the Mortgage Servicing of my mortgage in - 2015. I got my first notice from SunTrust on - -, 2015, ( attached ). The previous mortgage servicer sent me partial information on the transfer before that. SunTrust also sent me a statement dated - -, 2015 stating I was Past Due $570.00, apparently for the - - payment. They said I needed to pay $1100.00 to bring the mortgage current. I have no idea how they got that unless they were trying to collect the - payment 29 days in advance. I use an automatic Billpayer system for all my bills. SunTrust gets a ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 10, 2015 - My mother, - -, who is now deceased, was deceived Suntrust bank ; because of Suntrust 's actions, she was charged at least an extra $7200.00 in interest. As her executor, I am asking that the unauthorized interest be returned. In -/-/-, she took out a HELOC in the amount of $400000.00. At the time, she thought she had only used $66000.00 of line of credit. In fact, - -, a Suntrust employee, without her authorization, took out the whole $400000.00 line of credit on or about -/-/-, and transferred it into a checking account opened in my mother 's name ( the Checkin... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 16, 2015 - I have my home mortgage with Suntrust Mortgage Acct # -. Name : - - -. On -/-/15, a very large tree fell on my house during a storm. The insurance adjuster came out, the next day, took pictures, said it was a total loss. I signed a form for him to get the payoff from Suntrust, the insurance was just enough to pay off the loan. He told me to call them, give them his name the claim #, etc, and let them know it would take 3-4 weeks and explain that I could not make a payment because I needed all my available funds to find a new place for my family of - to live. I did that. A ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 15, 2015 - My SunTrust HELOC was going into repayment. I received multiple notices and phone calls informing me of my options to extend my repayment up to - years at about 4.75 % .. At - point about three months ago I had asked what the interest would be on repayment of the existing loan and they told me over 5 %. So I spent time looking into other HELOC options or rolling it into a refinance of my home. Finally SunTrust sent an agreement by - to be signed for a - year HELOC extension. I called to ask about the offer and I asked again what the interest would be on repayment of the existing HE... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 12, 2015 - Suntrust Mortgage Inc. has been continuously harassing me while mishandling my mortgage/escrow funds. I received an Escrow Analysis of my mortgage ( which they service ) back in -/-/-. They claimed that payment will be increased from $2800.00 to $3100.00 due to escrow shortages that their representatives could not explain. After numerous calls to and from their collections department claiming I owe - of dollars to them, these are some of the reasons they gave ( All conversations were recorded, or at least they said they were ) :1 ) My interest rate has gone up ... WRONG, I have a 1... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 8, 2015 - On Monday, - -,2015 I received a notice from my mortgage company that monthly payment would increase by - dollars. I contacted SunTrust mortgage company and was informed that the increase was due to my property taxes going up by over - dollars. After learning this, I went in person to - - tax assessors office and the - county tax office. At both locations I was informed that they had not provided SunTrust mortgage company with any tax information. And they did not have any idea where SunTrust mortgage was getting their information. My wife and I are senior citizens. A -... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - I was sent an invite to sign up for a 'Bi-Weekly ' mortgage payment plan from SunTrust - Went into a - - Florida office in - 2015, the 'Personal Banker ' had to call the main mortgage office to get more information about the plan because she did not know how this new plan worked. I just received an email letting me know that I owe 2 months mortgage payments simultaneously for the - month, this was never disclosed, also a late fee which needs to be waived. This now looks as though I am late and was told that it would go to credit reports if not paid. I think this is not good busi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - I am re-financing a home equity line of credit borrowed from SunTrust Mortgage. I am filing this complaint with respect to triple charging an inappropriate fax fee. '' SunTrust has - charged me a $20.00 fax fee '' on my account in connection with my refinance ( see attached SunTrust Online Banking Detail '' ). I have never requested any fax nor am I aware of any contractual agreement I made to pay a fee for faxing. In addition, SunTrust does not customarily have a charge for faxing, does not publish such a charge ( see attached SunTrust fee schedule '' ), or charges between $ -, no... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - Monday morning -/-/2015 we had a disturbing experience while visiting the SunTrust - VA branch. For over a year and a half, we have had a home mortgage with SunTrust. Several times we have received communications from the bank suggesting that we consider making biweekly payments instead of - a month as we had been doing. This seemed like an interesting idea, and we tried to sign up, which necessitated several unhelpful trips to the branch. It finally started to happen with - payments being taken out of our - - account on the - and - of -, against a due date of -... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 21, 2015 - I pay my mortgage with direct withdrawal from a bank account with the same bank, Suntrust, that owns my mortgage loan. My payment is a little over $900.00 a month and I pay $1100.00 - a month ( I just raised the amount to - from - ) with the additional amount put toward my principal. I have specified multiple times ( verbally and in writing ) that this amount was to be put toward my principal. Several months into paying my mortgage, I started receiving a Prepayment Notice '' telling me they were applying this extra money to my mortgage payment and not to my principal and that now... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 10, 2015 - We have been behind on our Home Equity Loan with SunTrust. We have been working with them on the - mortgage as well as the home equity loan, but despite all the hoops we have jumped through for them, they have turned us down for a loan modification. Funny thing is that after they turn us down, they send us a packet saying they want to help us!!!! Now, we have finally found a way to get caught up on our - mortgage, and I called the same bank - Suntrust - to get caught up on our home equity loan and they informed us they have charged off the loan because we are five days late. WHAT???? Y... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 10, 2015 - In -, I took a job at a - in the -, and we started renting our house in -, TN. After the - and - mortgages reset from interest only to conventional loans in - of -, We started struggling to make payments on both our - and - mortgages with SunTrust Bank because the rent did n't cover the payments. We attempted a loan modification on - separate occasions, but were denied each and every time. Each month, we sent as much as we could towards the mortgages, but continued to fall behind. Finally, we got caught up and current on the - mortgage, and called today to p... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 8, 2015 - My bank neglected to notify me that my escrow was behind. After not notifying me they sent documents to my bankruptcy attorney advising they did notify me. I made my payment every month for the amount I thought was due. I spoke to the bank and was advised that. They did not notifyme because of the automatic stay. My attorney advised theywere sent a release letter so they could advise me. My loan payments has increased since my bankruptcy andI was notified. In an effort to resolve the issue I calledSunTrust bank and asked what is owed. They refused toto tell me and refused to allow me to make p... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 7, 2015 - I have a single family home, that is carrying ( - ) mortgages. I would like to know how to go about combining them into -, I brought the home in 2006, for $200000.00 and is still paying interested instead of paying on the principal. I did loan modification -, but that did not help me, if anything it hurt me instead. Because the principal went up. However, my question to you, is there anything a person like me can do to get my mortgages in -. Also the house only value $180.00 the last time I checked.please can someone look into this please. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 4, 2015 - I have been instructed by SunTrust Mortage rep over the phone that I need to come up with $11000.00 cash to be able to cancel MIP or Mortgage Insurance from my FHA loan. I have secured the fund with difficulty and mailed them the check ; however, the institution declines to cancel MIP. The office of president is simply telling me it was a mistake! I want Suntrust either remove monthly MIP or refund my fund with damages that caused me such as processing fee, application fee and the interests on the fund. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 4, 2015 - Refinance my mortgage paying off the mortgage I had with Suntrust on - -, 2015. They ( Suntrust ) was supposed to send me a cheque with my balance on the escrow they are holding for the amount -. Up to today I have not received the fund. They are claiming that they have send me by check the above amount and I have not received it. Let me point out no letter has been lost and I have even received their latest communication final escrow account disclosure send to me on - -. In their they are claiming that they have refund me. I keep calling them and they keep saying the check was ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 21, 2015 - On -/-/- I received a Short Year Escrow Account Disclosure statement from - because the servicing of my account was being transferred to SunTrust mortgage ( I had an escrow balance of - ). SunTrust ( ST ) sent my first invoice on -/-/-. I will note that my mortgage with green tree was $ -, once moved over - - that amount was reduced to $1300.00, and according to ST my escrow balance was $2300.00 - I paid the - on -. Then on -/-/14 I received another invoice from ST in the amount of $1600.00 - I paid that in - installments of $830.00 on - and -... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 14, 2015 - My home mortgage service was transferred to SunTrust Mortgage , Inc. from - - -. The automatic payments were canceled as a result. The same day I received the notice of transfer, I signed up with SunTrust Morgage , Inc. for automatic payments. SunTrust Mortgage , Inc. will not process the automatic payment request, which is making the payment late. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 6, 2015 - This is my - attempt to rectify my mortgage situation with SunTrust. ( Please refer to Case number : - and Case number : - ) I am beginning to think they deliberately want to foreclose on my house. My last complaint was addressed by someone from Suntrust who said that if I could provide proof that my payments were not returned because of an error on MY bank 's end, they would revisit the situation. I have provided proof AGAIN and still I have received nothing. In fact, I have discovered that my electronic payments were in fact returned by SunTrust because at the time we made them, we ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 2, 2015 - I was behind in my mortgage with SunTrust Bank so I filed for a modification on my mortgage, Instead of lowering my payments they have raised it considerably. If I am a day late they make me start over and charge me to do so. my payments use to be in the $600.00 range and now its in the $800.00 's. I feel that they are taking advantage of people that are having a hard time making payments. I am struggling with this payment. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 28, 2015 - Dear, My loan 30 Yr Fixed with PMI used to be serviced by - Mortgage and in - 2014 started being serviced by SunTrust Mortgage. I had requested to pay down my principal balance to remove the PMI. I ordered and paid for the full appraisal which is great. According to my loan documents and to an email ( in writing ) from SunTrust, the principal payment should bring the LTV to 80 % in order to remove the PMI. and here 's what happened:-- First Issue : SunTrust violated the agreements : after completing the appraisal, they informed me that mt LTV should be 75 %, therefore I had to pay mor... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 20, 2015 - Suntrust Mortgage continues to charge me $ 20/month for a property inspection when the account is less than 45 days late. It has been disputed to no avail. This is on top of the late fees. I am also receiving mail from - - - - ( - ) claiming that they have been hired by Suntrust to Advise '' me of this debt. I have contacted Suntrust, by phone, and Suntrust claims that they have not hired -. I have sent a drop-dead letter by certified mail to -. They have continued to send me mail and - actually showed up at my house on Saturday, -/-/15 requesting my driver 's li... |