SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Connecticut

On -/-/- I received a Short Year Escrow Account Disclosure statement from - because the servicing of my account was being transferred to SunTrust mortgage ( I had an escrow balance of - ). SunTrust ( ST ) sent my first invoice on -/-/-. I will note that my mortgage with green tree was $ -, once moved over - - that amount was reduced to $1300.00, and according to ST my escrow balance was $2300.00 - I paid the - on -. Then on -/-/14 I received another invoice from ST in the amount of $1600.00 - I paid that in - installments of $830.00 on - and -. Then on - I received another letter - - indicating that they have reviewed my escrow acct and determined that I was owed $660.00. I - - to dispute this because my account was with them for only 1 month and did not understand how they could have already assessed my account to determine an overage. I called on the date of receipt -/-/- and spoke to a cust. svc person. She told me there was nothing to be done, that I must deposit the check. I told her that


& -/-/-. I then got a letter from ST indicating that I was in arrears and owed. I was told that they do not take biweekly payments, but then was offered a biweekly payment setup. I signed up that on -/-/- and was sent a letter indicating that the deduction would take place on -/-/-. The following month I was sent another letter indicating that I was in arrears, and was then informed that I needed to pay 1 month ahead. Their documentation states that the customer will pay a 13 month payment in the bi weekly program. It seemed reasonable because instead of - payments of $720.00 it would be -. Based upon my calculations I will have paid 15 months from time I was acquired -/-/- to -/-/-. will be - Then I received an email from ST on -/-/- indicating that my escrow was short $260.00. then I contacted ST on -/-/-. received another letter from ST on -/-/- indicating that escrow was short $620.00. I paid it and received an email on -/-/- indicating that amount was received. Today I receive my mortgage statement from ST and they indicate that I owe $3000.00. I have been paying SunTrust all along, and on time. I do n't know what to do and have not had success when taking with their customer service reps. It is imperative that I have someone from the CFPB address SunTrust on my behalf, I feel that they are trying to force me into an unnecessary foreclosure or are trying to bully me in to paying additional funds unnecessarily. Please help and stop the unnecessary harassment.