SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

My mortgage account is currently in bankruptcy. Approximately around - 2015 I submitted complaints to both the CFPB and - in reference to SunTrust charging me $1700.00 in fees. I was not notified of the fees and SunTrust also gave their lawyers inaccurate account information that led to a foreclosure process. In - I received a letter advising that $110.00 in fees was valid and the difference was credited. I called SunTrust to verify the amount I needed to pay for my Mortgage since there was going to be a scheduled change in the amount. Since I was advised my account was current, I was able to speak to a regular agent instead of being transferred to the Bankruptcy team. I also inquired about the fees owed. The agent advised me it was $20.00. I made sure to reaffirm the amount. I went into the branch and made my regular payment in addition to the $20.00 in fees ( - 2015 pymt ). In - 2015 I received a letter advising that SunTrust filed post-petition fees in - 2015 with the Bankruptcy courts in the amount of $120.00. This was the first time I have seen this document. Why was


SunTrust ( $110.00, $20.00 and now $120.00 ). Also I called again just last weekend and your - now has my account as past due. Please also note that due to my account being current I was denied a loan modification earlier this year. These conflicting status and amounts on my account is unacceptable and needs to be addressed. The inconsistencies make it quite hard to trust that all the departments are sharing appropriate information to manage this account. I hope this would be my last complaint and I would be able to get my account straighten out. I have attached a copy of response from the first compliant and the post-petition notice for your review. I should not have to spend this much time on this issue..