SunTrust Bank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

SunTrust Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

My bank neglected to notify me that my escrow was behind. After not notifying me they sent documents to my bankruptcy attorney advising they did notify me. I made my payment every month for the amount I thought was due. I spoke to the bank and was advised that. They did not notifyme because of the automatic stay. My attorney advised theywere sent a release letter so they could advise me. My loan payments has increased since my bankruptcy andI was notified. In an effort to resolve the issue I calledSunTrust bank and asked what is owed. They refused toto tell me and refused to allow me to make payments. They advised we want to go to court even though weknow you are trying to fix this. They have $1700.00 in escrowplus I sent an additional - even though they refused. My payment now is - I have been advised. The first $2000.00 I sent afterthey refused my phone payment was made electronically from my account. I called to verify receipt and was told we got - on - - 2015. This must be wrong I haveproof you got $2000.00 then I was told the rest must have gone to fees. I am being forced into possible foreclosure for some reasonSunTrust wants my house not payments.

SunTrust Bank customer in Virginia
Jun 08, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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