SunTrust Bank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

SunTrust Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

Suntrust Mortgage has been trying to collect unauthorized fees and charges they say are due on my mortgage account incurred during a personal bankruptcy. Suntrust refuses to return my calls, provide ANY documentation invoicing or accounting of mentioned fees in spite of request to do so by legal council. Suntrust states these charges were incurred during a personal bankruptcy. Charges authorized under this bankruptcy were authorized and paid in full ONLY by the bankruptcy trustee. Suntrust was duly notified by the bankruptcy trustee that ALL debts and charges were satisfied in full. This bankruptcy has been satisfied for over two years. Suntrust refuses to accept mortgage payments, provide ANY statements, documentation or legal correspondence regarding this issue in spite of demands to do so by legal counsel and myself. No one at Suntrust will take responsibility for this issue.

SunTrust Bank customer in Florida
Aug 19, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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