SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New Jersey

In -, I took a job at a - in the -, and we started renting our house in -, TN. After the - and - mortgages reset from interest only to conventional loans in - of -, We started struggling to make payments on both our - and - mortgages with SunTrust Bank because the rent did n't cover the payments. We attempted a loan modification on - separate occasions, but were denied each and every time. Each month, we sent as much as we could towards the mortgages, but continued to fall behind. Finally, we got caught up and current on the - mortgage, and called today to pay over $2000.00 in order to get current on the - mortgage. Much to my shock, I was told that the - mortgage was charged off on Monday ( -/-/- )! I asked how this was possible because SunTrust has been accepting my automatic payments each month and, in fact, accepted a $500.00 automatic payment just yesterday?! I asked how they could charge off a mortgage with no formal notification whatsoever?! The SunTrust representative told me that letters were mailed out in - and - of - notifying me that


her how it is possible that SunTrust has been sending statements to my correct address, but not the letters threatening to charge-off my - mortgage?! She told me the home retention department did not have my current address, despite the fact that I provided SunTrust Bank with my current mailing address in - of - when I agreed to the terms of the mortgage resetting from an interest only to a conventional loan and despite the fact that I made - separate applications for loan modification using my current address since - of -. So, SunTrust Bank has charged-off my - mortgage without properly notifying me, and the bank refuses to accept the amount past due to bring the mortgage current because I am tried to bring the loan current 2 business days past a deadline that I did n't even know existed because non-certified letters were being sent to an address where I have not lived for 2 years! All I am asking is that SunTrust acknowledge their inadequate communication, and treat this matter like it was -/-/- by accepting my past due amount on the - mortgage to bring it current and reinstating the loan so that I can continue to make regular monthly payments ( because the rent now covers both the - and - mortgages ). I hope you can bring some common sense into this situation. Thank you.