SunTrust Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

On Monday, - -,2015 I received a notice from my mortgage company that monthly payment would increase by - dollars. I contacted SunTrust mortgage company and was informed that the increase was due to my property taxes going up by over - dollars. After learning this, I went in person to - - tax assessors office and the - county tax office. At both locations I was informed that they had not provided SunTrust mortgage company with any tax information. And they did not have any idea where SunTrust mortgage was getting their information. My wife and I are senior citizens. A - dollar monthly increase in are mortgage payment would have a very serious impact on our lives because we live on a fixed income.

SunTrust Bank customer in Wisconsin
Jul 08, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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