SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

We contracted with a local - company to provide a mortgage for a new home until our current home was sold. - -, 2014 : - Mortgage sold the mortgage to SunTrust. We paid on time every month ; no delinquencies. - - : I requested payoff figures for the loan by phone and senta check for the quoted amount via USPS Next Day delivery. - - : I received a letter from SunTrust confirming the payoff amount, covering the period until - -. This matched the funds I sent - -. - - : I received the USPS confirmation, signed - - in -, VA. I checked my bank and check - had not cleared, so I contacted SunMortgage by phone and they refused to acknowledge they had received the check. I first tried to use the secure email '' service on their website but it did not work ; I tried - different browsers. - - : my check - cleared my bank. - - : I received mail from SunTrust saying I owed them additionalinterest and recording fees. I called - for clarification. They told me Ihad not used guaranteed funds '' so they only applied my check to the principal. They obviously cashed the check without a problem, 13 days after they received it. I do n't understand how I can be responsible for their bad management ofreceived funds.