SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I pay my mortgage with direct withdrawal from a bank account with the same bank, Suntrust, that owns my mortgage loan. My payment is a little over $900.00 a month and I pay $1100.00 - a month ( I just raised the amount to - from - ) with the additional amount put toward my principal. I have specified multiple times ( verbally and in writing ) that this amount was to be put toward my principal. Several months into paying my mortgage, I started receiving a Prepayment Notice '' telling me they were applying this extra money to my mortgage payment and not to my principal and that now I did n't need to pay my mortgage for - months. The prepayment notice includes the following phrase : In accordance with Suntrust policy, any amount received over the minimum monthly payment, may be applied to your principal balance. '' The verb


and a banking representative discussed the situation with the Exception Payment Processing Department '' to again let them know that I am not prepaying my mortgage, but rather prepaying my principal. Instead of correcting the problem, I now have received another of these Prepayment Notices which indicates that Suntrust is not applying my extra payments to my principal and has not been doing so for long enough to have amounted to full prepayment of - - - entire mortgage payments. This is stealing. Can you please help me and the many others who have had this problem?