SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

SunTrust took over the Mortgage Servicing of my mortgage in - 2015. I got my first notice from SunTrust on - -, 2015, ( attached ). The previous mortgage servicer sent me partial information on the transfer before that. SunTrust also sent me a statement dated - -, 2015 stating I was Past Due $570.00, apparently for the - - payment. They said I needed to pay $1100.00 to bring the mortgage current. I have no idea how they got that unless they were trying to collect the - payment 29 days in advance. I use an automatic Billpayer system for all my bills. SunTrust gets a check each month from my credit union. I 'm not sure why but unlike most of my other - mortgages, so far the credit union is mailing vs. sending the payment electronically. It appears it is taking SunTrust 7-8 calendar days from the time the payment is mailed until they receive, process and post it. As a result of this, while they are slowly processing payments, their computer starts making robo-calls to my home phone. Having received - today, I got my recorder out and answered the third - since my credit union shows the payment was sent on - -, see statement attached. Eventually - joined the call and I was told the call was being recorded for quality purposes. I told her that they were not authorized to make robo-calls and/or auto-dial me with a computer and to take me off that list. I 'm not she responded to that. She asked for more identifying information, my phone number, other phone numbers, etc. Eventually I told her I was recording the conversation too. At that point she told me I did n't have her permission to record the call. I told her they did n't ask for my permission when I was told they were recording the call so what did it matter. She said she could n't talk with me or something to that effect and hung up.