SunTrust Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Kansas

My son and I received the - Mortgage Interest Statement-Form - from Suntrust Mortgage , Inc. We noted in Block # - that it reported $5200.00 as Mortgage interest received from payer/borrower. '' We noted that the - Mortgage Interest Statement reported $4700.00. After making all payments in - and the principal on the loan reducing, we do not understand how the interest paid increased from - to - when the principal decreased. By letter dated - -, - to Suntrust Mortgage Inc., I requested a complete and detailed explanation as to why the interest paid on the loan increased when the principal decreased. So far no response! Phone calls to Suntrust have been unproductive.

SunTrust Bank customer in Kansas
Nov 01, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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