SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Georgia

My wife and I currently have a - and - mortgage on our home. The - mortgage is with - and the - with Suntrust Bank, In - my wife file for chapter - and it was granted. We immediately contacted the lenders to ask for assistance, - was a challenge but your agency assisted us and we were able to obtain a loan modification, we are current with - and have no late payments. The second lender Suntrust was more difficult as they only offered to transfer the entire balance to interest only. for the past 3 years the interest only payment was $110.00 and we would pay $200.00 monthly. Today -/-/- we received the monthly statement and the payment has increased to $400.00, W e received no warning to this change. We are asking for the agency 's assistance to investigate this sudden change and if Suntrust would look into another solution for us. We struggle each month to make payments but have been making them and on time. I am not computer savy but my wife did save the emails from Suntrust Bank from - to - - - loan officer NML # - that requested hardship


since the have the primary but after speaking to a loan officer we were told that due to my wife 's - bankruptcy the loan was NOT REAFFIRMED. The bankruptcy attorney told us that a REAFFIRMATION was not necessary 6 years later and that - was not interested in doing the refinance that would have consolidated the debt and made the monthly payment still within our budget. The SUNTRUST account no. is -. The - account no, is -, We have received Dodd Frank packets from - at least - times and have completed and sent the documents - times, We have never received those documents from Suntrust nor do we know that they should be in compliance with the act. all we want is to keep our home and with payments that we can keep managing. The best contact number for us is - and the email is --. We look forward to any helpful information/ assistance the agency can provide. Sincerely, - and - -