Review and analysis of over 297 complaints against Carrington Mortgage
Carrington Mortgage consumers have reported over 297 official complaints related to Loan servicing, payments, escrow account. Out of the 297 consumer complaints against Carrington Mortgage, 15% were disputed by the consumer (i.e. the consumer was not happy with how Carrington Mortgage responded to their complaint) and 97% were processed in a timely manner. 1% of consumer complaints against Carrington Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Carrington Mortgage Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage was sold to Carrington Mortgage Services ( CMS - by - Mortgage -/-/-. Erroneously, On - -, -, - Mortgage issue a premium payment in the amount of $720.00 to - ( now - - for the policy period of - -, - to - -, -. Subsequently, on - -, -, - Mortgage inadvertently issued a premium payment in the amount of $730.00 to - for the aforementioned policy period. As a result of the above information a refund in the amount of $730.00 was issued to me in error. Once, I discovered the money was sent to me in error, I started... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 10, 2015 - Repeated phone calls from Carrington Mortgage Company during grace period of harassing nature. Mortgage payment due on - and have until - before late and late fees incurred. Carrington representatives began calling on - and have been harassing and rude in nature. Have outstanding credit and payment history. Mortgage previously with - and no issues - never late, no foreclosures, no delinquencies, payment history is outstanding to the point where have over paid on mortgage and decreased mortgage payment and have begun to pay on principal. Mortgage was sold in - 2015 to Carrington ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 4, 2015 - Hello. To start off I applied with my mortgage company, Carrington Mortgage, to pay by automatic payments. Approximately 4 months after sending that application through the mail they finally start taking it out of my checking account. The problem was that I had already paid that month 's payment and they never even sent me any notification that it was going through. I made my payment on -/-/2015. The automatic payment went through on -/-/2015. No big deal though because they can refund me my money right? WRONG! I call and they tell me I have to fax my bank statement in to them so t... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 3, 2015 - My loan was just transfered to Carrington Mortgage Services. I 've had several home loans and this has been by far the most difficult one to work with. I pay extra on my mortgage every month. However, they make it very difficult for you to do so. I can not pay extra via their website. It shows the options to do so, but they do n't work. The most I can pay is my mortgage payment. My options are to call in and give a stranger my checking account info every month. Which they entered wrong the first month and did n't work anyway. Regardless, very time consuming to pay a single bill every month. I ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 1, 2015 - Mortgage was sold from - to Carrington Mortgage Services. My information was transferred over including my automatic monthly payments, but unlike - Carrington has no way of making payments towards principal online if automatic payments are established. This means a physical check must be mailed in or a phone call must be made to make additional payments towards principal. To further complicate this issue, I was required to once again provide all of my bank information ( account number, name, routing number, etc ) despite Carrington already having this information, which is used to make a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 23, 2015 - Received letter from Carrington Mortgage Services stating repo and that owed 2 payments. Had mailed 1 payment that week and found out that the extra sent prior was held as it was not a full payment. I understand that. So, I overnighted the balance on Monday and it was tracked to delivery on Tuesday. Waiting until Friday to check if posted and found that neither were. Called them and they said they had received neither the check mailed a week earlier or the overnight. They stated that I would have to prove that anything was sent. I stated the tracking stated it was received. Now a week after st... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 22, 2015 - My mortgage loan was taken over by Carrington Mortgage Services from - on or about -/-/2015. After multiple failed attempts to use there website I completed a payment transaction on -/-/2015 which is noted on my bank statement and accounted for on -/-/2015. From -/-/2015 my statement shows available balance to cover the payment. Recently I received a notice from Carrington that I owe a service charge of $25.00 for a insufficient funds charge dating back to -/-/-. I contacted them and they requested I submit documents proving I do n't owe the charge. I 'd suggest this is f... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 17, 2015 - -Bureau of Consumer Financial Protection Department of Business Oversight- - -, - - - -, - - -, - -, - -Dear Consumer Protection Representatives, Please help me with this complaint against Carrington Mortgage Services and force them to refund the double remittance they received for my -/-/- mortgage payment. They also charged me a $46.00 late charges and a $20.00 fee that they claimed was " overdue ''. How can there be late charges when the payment due -/-/15 was received by them on -/-/-? I refinanced my house on -/-/2015 wit... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 16, 2015 - Carrington Mortgage recently locked my ability to make electronic payments either from online or over the phone. After making multiple calls to their call center and resolving the " apparent '' incorrect info, they still are n't accepting my payments. Each time I called I get different explanation but still no result. I ca n't even make a payment directly over the phone with them. Ever since - - - transferred this to Carrington I have had nothing but poor customer service and find their procedures and policies for customer service atrocious. I 've never experience this kind of problem... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 14, 2015 - Carrington Mortgage Services LLC consistently processes my payments incorrectly. I always pay additional principal and it is always processed as an additional regular payment. I was instructed to mail my payments to a different address so that this would no longer happen. I have mailed two payments to the new address and the payments are still processed incorrectly. This has occurred approximately 8 times in the last 2 years. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 12, 2015 - My old complaint number, against Carrington Mortgage Services is -. This is a brand-new complaint against Carrington M. S., same Account Number -. Item 1. Statement Dated -/-/15, for payment due date -/-/15, charging late penalty of $17.00 plus two months mortgage of $520.00 each month, total $1000.00. This amount was paid through - - - on -/-/15. Item 2. Statement dated -/-/15, for payment due date -/-/15. I DO NOT KNOW IF cfpb IS RESPONSIBLE FOR THIS MIRACLE. No payment was required for the month of - 2015, and the penalty $17.00... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - I have a loan with Carrington Mortgage. On -/-/- I made my payment for the -/-/- pmt. Carrington Mortgage held my funds in suspense for over 20 days not applying ti to the regular monthly mortgage payment on my acct which is current. As a result a Notice of Intent to foreclose was sent as well as billing statements threanting to foreclose. However my account was current and has always been current. If they would have applied by funds on -/-/- to my -/-/- payment no notice of intents or bad billing statements would have been sent. This week on -/-/2015 they sent me a lette... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - I AM REPORT TO I AM SICK AND STAY IN THE HOSPITAL FOR 5 DAYS, WENT I GOING TO WORK THE WORK FINISH BUT IF FOR CONTRACT AND I LOOKING FOR JOB TO I AM GOING TO - - AND I HAVE DEBT TO MONTH TO MY MORTGAGE AND NOT HAVE MONEY TO PAY BILLS AND THE HOUSE YOUR HELP ME MY NAME IS - - I LIFE IN - - LA - AND MY CELL - THE MORTGAGE ITS CARRINGTON MORTGAGE SERVICE -, CA -. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - my house burned I called Carrington mortgage company ( who owns my mortgage ) to ask for a payoff and how to go about paying it. Their representive told me to send check to them unsigned then they would sign and send back. I would then sign and bank wire the money to them because there was a few - extra in the check. I ask a number of times to make sure I was doing this right. I sent ck overnite -/-/- to make sure it was paid -/-/- because the payoff would change then and they would charge me more. when I called -/-/- to see why it was n't back they told me it had to be done ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 4, 2015 - I was notified by my Carrington Mortgage that my flood insurance policy had been canceled or expired on -/-/-15. Since I live in a condo and our building was never required to have flood insurance, this was news to me. Still I scanned the letter and emailed it to our association manager for him to check into it. Apparently we are now required to have flood insurance. The manager scheduled surveys and worked with our insurance agent to get this done. I received a - letter that stated that, if they did n't get a policy declarations page faxed to them in 20 days, Carrington would purchase... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 4, 2015 - - was servicing my mortgage and sold it to Carrington Mortgage Services. I was double charged on my first auto draft payment to them ( permission provided from - ) and when speaking with the representative on the phone, acknowledged the charges but said there is no way to reach the department or anybody that can fix these issues other than through fax or hand written request and a delay of 3-15 business days upon receipt and verified proof of double payments posting. On top of this, I suggested skipping a payment the following month to avoid the hassle and was told that the next month 's... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 2, 2015 - - - - - - - -, - -Federal Consumer Protection BureauTo Whom It May Concern : - - 2014 - Mortgage sold my mortgage to Carrington Mortgages Services -. From the mortgages Origin to this date I have never been late or missed a payment. Recently I have tried to refinance some of my properties and having pulled my credit report my Banker noticed in the comment section of all three agencies " Mortgage in Forbearance '' I called Carrington to find out why this was on my credit reports and I was told I had to make a written request for an investigation. I aske... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - To Whom It May Concern, I am writing to several agencies because I am not exactly sure which one is the most appropriate for this complaint. My mortgage loan was recently ( -/-/15 ) sold by - to a collection agency called Carrington. I never missed a payment nor was late with a payment. I do understand that, under the terms of the loan, - may sell my loan servicing to other entities. I also expect however, that whichever entity they sell it to would be able to service it adequately and legally, and follow the terms of the loan. Carrington appears to be unable to do so. I attempte... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - Sir or Ma'am, I have problem of the Mortgage Company CARRINTON MORTGAGE SERVICES, LLC. I want to make a complaint. I am asking about the reinstatement letter loan that it IS NOT showing in details or itemized about what month that I owe, and what month will be paid but the company is not cooperating. Please help me if you can to let this company send me a bill with details or itemized what month I owed them. Thank you. Point of Contact : : " - ; --Very Respectfully, - AP - ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My mortgage was sold from - - - to Carrington Mortgage services in - of 2015. I continued my monthly payments to Carrington starting - 2015. Carrington states they raised my escrow payment beginning - 2015. I never received any notice of this increase. They started not applying my payments in - 2015 because it was not enough for the payment they had raised. They started charging me late fees and eventually reported late payments to credit bureaus. They did not call or send any correspondance regarding my payments ever. I found out after shopping for new hazard insurance an... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My mortgage lender, Carrington Mortgage Services ( CMS ), has improperly reported to credit reporting agencies that my account is in forbearance, which is absolutely false. I have made every payment in full, and on time, and I have never requested a forbearance. The forbearance prevents me from refinancing my mortgage with another lender. When I informed CMS, they stated that this was an error, and they would correct it, but they refused to provide me with any documentation stating this was reported in error to the credit bureaus. They stated it would take at least 30 days for something in wri... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - I was not aware that - sold my mortgage to Carrington Mortgage Services in the month of - 2015, until I logged in and found that nothing was working, and none of my loan information was available. I ended up sending an email to - to see what was going on, and they informed me of the mortgage being sold. This was fine, until I went onto Carrington 's online banking site for my Mortgage and found that they had increased my interest rate by one percent. When I called to try and get it resolved, they told me it was my responsibility to fax them the original paperwork for my mortgage with ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - Carrington Mortgage bought my mortgage earlier this year. They increased my payment due to an increase in the escrow payment - I have no problem with that. However, I did not get notified of the increase. I always pay my mortgage electronically, and always have included more than the amount due. In -, I got a notification from Carrington that they had not received my mortgage payment. I checked my bank records, and they indeed had cashed the electronic payment. When I called to enquire about why they thought they had not received it, they told me that they had increased my payment, that the... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 26, 2015 - My mortgage was sold by - to Carrington Mortgage. Upon notification I stopped the auto- draft from my checking that paid - , so that I could pay Carrington - Payment was made on the - of - by me. The auto- draft followed my mortgage to Carrington anyway and another payment was drafted in the - of -. When I realized this occurred I contacted Carrington who gave me a list of fax numbers to send my checking account summary to demonstrating the double draft. I did so. On the following Monday, three days after my first call, I called back and was told that all had been received... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 22, 2015 - After messing up my escrow - sold my mortgage to Carrington Mortgage Services as of -/-/2015. I made my - payment to - and the check was cashed as of -/-/-. Carrington has been harassing me over the payment since -/-/-, and has been notified several times that the payment was made to - in -/-/-. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 8, 2015 - Checking my credit report - Carrington Mortgage Company has place that I have filed bankruptcy. I have explained to these Credit Bureaus that I have not filed bankruptcy however they continue to come back after I dispute it saying that Carrington Mortgage will not remove it. I have called them and they are not fixing. My second issue is, -/-/- 2015 I asked what the balance of my escrow account. The rep told me the balance for this year was $1100.00. I gave her my credit card number and asked her to pay my escrow in full, which should decrease my monthly payment to $770.00 which is ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 7, 2015 - Our mortgage loan has been perpetually 2 months behind for a year while being serviced by -. While obviously not ideal, we have been paying a full month each month. We received notice from - last month that our mortgage has been sold to Carrington mortgage services and this is where our trouble started. It is now - - with no payment info, no mortgage number, no communications from Carrington. So we called to make our payment and the rep refused to take our payment if we didnt pay at least 2 months immediately. Refused to connect us with a supervisor claiming his supervisor was too ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 6, 2015 - Starting end of -/-/-/-/-/- of this year ( 2015 ) I have been paying additional money on my mortgage to pay off the principal of my mortgage. My mortgage company has not deducted the additional money paid from my principal balance and continues to say that I do n't have a payment due. I called once with no resolution. I again called today and the customer service rep then told me that I have to write a letter to their research department and will get a response within 30 days. They refuse to give me a phone number to speak with anyone. I am trying to pay my mortgage off early and it ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 29, 2015 - Carrington Mortgage Services , LLC, - - -, - CA - ( - ) - is unfairly inflating the Escrow reserves amount in order to increase our Monthly Mortgage Payment by 21.77 %. The escrow analysis was incorrectly prepared to reflect - Winter Property Taxes being paid in -/-/-, and - Summer Property Taxes being paid in -/-/-. The escrow reserves amount is excessive. Customers of Carrington Mortgage Services , LLC should be warned about the unfair servicing practices of this Mortgage Servicer. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 28, 2015 - - 2015, my mortgage loan was purchased from - by Carrington - - In trying to setup auto payments the direction that I was given that I could fax over my bank account information for them to withdraw the funds was incorrect. After several calls I was later told the only way to setup auto withdrew is through the mail. Thereafter my payment increase despite being on a fixed loan. I switched insurance companies and for them to reduce my payment they stated I had to call back to ask for the analysis. So for my payment to increase no action has to be taken on my part but when there is a ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 25, 2015 - Earlier this year our mortgage loan was sold from - to Carrington Mortgage and our homeowner insurance renewed around the same time as this. I paid our mortgage using the old amount before the escrow analysis number could be adjusted to the new payment. Carrington placed that $1400.00 payment into their unapplied cash '' on our account which makes it appear that we missed a payment. They charged us a late fee and hit our credit reports with a missed/late payment status. Up until this point with our mortgage we 've had great payment status. My husband is has been out of work since - an... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 25, 2015 - I would like to make a complaint against Carrington Bank. - - - sold my mortgage to this company in - of 2015 with no notice to me. Carrington Banks has increased my mortgage payment with no explanation. When I try to call to ask, they claim it is because they need a two month '' cushion for escrow payments. They have also consistently made sure that my payment is late, either by telling me that my bank account is not valid and then locking me out of my online account. These actions then force me to call Carrington and pay by phone which costs an extra - dollars + the - doll... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 22, 2015 - My Issue is with a 30 day late Carrington Mortgage Servicing is reporting on my loan. I made my - payment on -, -, 2015. The - payment was made - -, 2015. On - -, 2015, they reversed my - payment and applied my - payment towards the - payment. I subsequently made the - payment on - -. I am not sure why it took Carrington 35 days to reverse the - payment. but when they did, the - payment was there to be applied toward the - payment. I am trying to complete an FHA streamline refi but - - at Carrington said I could not because of this - ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - I AM - - - - - - - CO - PH # - - HOME MORTGAGE WAS TRANSFERED TO CARRINGTON MORTGAGE SERVICES LLC IT IS BY FAR THE WORST ORGANIZATION IN YHE WORLD, DISHONEST, TERRIBLE, FALSE REPORTING REPORTING, OPPRESSIVE AND NOT TRUSTWORTHY. EVER SINCE CARRINGTOM MORTGAGE STARTINGING SERVICING MY MORTGAGE - - 2015 IT HAS BEEN A NIGHTMARE. THEY REFUSE TO SEND ME ACCURATE MONTHLY STATEMENTS, THEY FAIL TO POST PAYMENT ACCURATELY, LEAVE UNAPPLIED FUNDS THAT SHOULD APPLIED TO MY MORTGAGE PAYMENT AND FALSELY REPORT TO THE CREDIT BREAU. I NEED ACCURATE MONTHLY STATE IN ORDER TO ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - MY MORTGAGE WAS SOLD FROM - - - TO CARRINGTON MORTGAGE AND SINCE - 2015 THEY HAVE SENT ME CERTIFIED LETTERS THREATENING TO FORECLOSE ON MY HOUSE BECAUSE THEY SAID I MISSED A PAYMENT WITH - - - WHEN I HAVE PROOF FROM - - - THAT I NEVER MISSED - PAYMENT WITH THEM AND I ALSO HAVE PROOF THAT I HAVE NOT MISSED A PAYMENT WITH CARRINGTON EITHER. I HAVE CALLED SEVERAL TIMES AND EACH PERSON I SPEAK TO TELLS ME SOMETHING DIFFERENT. I ASKED TO SPEAK TO THE SUPERVISOR AND THEY ALWAYS SAY HE IS NOT IN AND THEY PUT ME THROUGH TO HIS VOICEMAIL AND HE NEVER RETURNS MY CALLS. T... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - Back in - -, I sent a complaint about the - mortgage companies that I have been dealing with, - - - and Carrington Mortgage. My loan was sold from - to Carrington Home mortgage. The most up to date documentation received from Carrington Mortgage has become a conflict. Last year Carrington Mtg stated we owed them $32000.00, ( from - the previous lien holder ) and after I contacted your office I received information that Carrington mortgage would accommodate the modification that - had started. We obtained a lawyer and paid $4000.00 for services for the loan modifi... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 18, 2015 - My VA mortgage was sold in - 2015 by - - - to Carrington Mortgage services in the middle of an assumption ( my name is to be removed and the co-borrower is to remain ). The new servicer ( Carrington ) has no record of the in process assumption and asked that all the paperwork be forwarded to their research department in -. The paperwork includes the release of my VA liability from the VA. Carrington stated it would take the research department 30 days to process the paperwork. They were contacted again in - and no one had any record of the paperwork being received or processe... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 18, 2015 - Luckily I received a message from my Homeowners insurance representative last night ( - ), notifying me that my homeowners insurance had not been paid by my mortgage company and that there was only four days left until my insurance would be cancelled. My mortgage ( and accompanying escrow account ) was purchased by Carrington Mortgage in - ( from - ). I looked at my account online and it said there was no record of the homeowners insurance being paid, but THEY HAD UPDATED it to say that it was n't due again until - of -, meaning they had made the changes on my online account to ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 14, 2015 - I originally had a fixed rate HUD loan through the - - -. It was sold to Carrington Mortgage a few months ago. After a few months of their ownership the loan was increased by - per month with no legitimate reason. The reason I say this is, I was given an explaination by one of Carringtons employees. When I went to my municipalities Clerks office as well as the Assessors office what they told me did not match what Carringtons employee told me. According to Carrington, there was a new educational building being built and there was new assesments on our properties. That is not the cas... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 13, 2015 - On - I made an online mortgage payment to Carrington Mortgage Services. On - I was informed that the payment was returned from my bank, so I made another payment and stored my routing number and checking account number. On - i was again contacted by Carrington, who informed me that the payment was returned and that I must have put in the wrong number. '' And, that I was turned into the credit bureau. I talked to another person on - who verified, that I indeed had the correct information stored. I filed a complaint with the client advocacy department who said they would investigate... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 11, 2015 - Carrington Mortgage is reporting a mortgage the that we have paid on-time for 11 years as closed and part of our bankruptcy. This mortgage was NOT part of our bankruptcy plan. It was paid outside the plan, by us, directly to Carrington exactly as our bk plan clearly states. None of the Carrington debt was discharged, but they are reporting that it was.The bk is also discharged now so even if the status changed DURING the bankruptcy, it should be corrected now that the case is discharged. ( This was the case with my student loan. It was listed as closed then within 30 days of discharged, it cha... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 10, 2015 - I am concerned that the practices employed by Carrington Mortgage Services ( -, CA - are intended to devastate homeowners. After my own experience and then reading complaints to the - with regard to other homeowners who 's loans have been bought from - - -, I am gravely concerned about Carrington 's practices. On - -, 2015, I received notice of registered mail from Carrington Mortgage Services as well as a mortgage statement. I called immediately and learned at that time that Carrington had bought my home mortgage loan from - - - in - 2015 and the mortgage w... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 9, 2015 - I received someone else 's auto draft authorization request with their attached voided check on it in the mail. It was mixed in with the company 's correspondence to me. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 5, 2015 - I did a refi/streamline on my home loan in -, received my payment coupon for - which said 0 due and I will attach this, when I received my payment coupon for - it said that I missed my - payment and now owed a double payment, I called the company and faxed in the payment coupon they had sent me, I also texted my loan officer, they called me a couple of days later and apologized but that that coupon was for the previous loan and not the new one and they were sorry that I did n't get the correct coupon but that the - payment was still showing late and that they could n't change it... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 3, 2015 - Our Mortgage was sold to Carrington Mortgage services by - - -, They immediately raised our Escrow amount to build a Buffer ''. Our Escrow has never been short in the 5 years we have had the loan. It is impossible to contact customer service and their payment information on line is horrible. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 3, 2015 - Carrington mortage company bought my load from - - -. I 've been making my payments through them since -. Always on time, never late. They have still yet to report my payments to the credit bureau and my credit score is dropping because of it. Also, they Increased my escrow by - $ and I have no clu why. I ca n't get anywhere over the phone. I sit on hold for an hour and eventually get told to call back, all supervisors are busy. I 've asked repeatedly for someone to call me back, I have yet to get a returned call. I need help. What do I do? How do I get my historical and current... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 20, 2015 - My mortgage payment went up $44.00 a month, called carrington mortgage. They explained that by law they have to have a cushion in my escrow account.. My mortgage was sold to them from - - -, which on some months I was able to pay extra on my mortgage principal ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 17, 2015 - My problems started when my mortgage company Carrington Mortgage Services LLC returned my -/-/- payment. I called when I saw it was returned to my bank account and immediately may the -/-/- payment in or on - -. The payment was not debited for 7 days I made the -/-/- Payment in or around the - -. They are threatening me with Notice of intent to foreclose by mail and certified letter. They are holding one full payment not partial payment in Unapplied funds. I made both payments with a representative on the phone with Carrington and followed up on the phone. I feel the... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 17, 2015 - - - - sold our mortgage to Carrington Mortgage Services in - of 2015. According to them I started out a month behind in payments. I had paid every month they sent statement and tried calling customer service to discuss this but got nowhere. They offered to take a partial payment by check as the website would only allow a payment in the amount of two months -, however there was a fee to do this. I then mailed a check to them and in the meantime started receiving certified letters of Intent to foreclose on our house. Even if they are correct we are only about 3 weeks behind on -... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 16, 2015 - Carrington Mortgage bought mortgage from - and increased amount paid to escrow even though my insurance and taxes have not risen, They said once paid, I have an escrow balance of $130.00 but they need it to be $480.00 dollars so my mortgage payment went up. Can they do this arbitrarily? What is they want my extra escrow balance to be $1000.00 or $1500.00? ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 15, 2015 - Effective - -, 2015 my mortgage was sold from - to Carrington Mortgage company. As stated on the - letter of transfer, any payment due on or before -/-/2015 was to be paid to -, anything due -/-/15 or after was to be paid to Carrington, mine was due -/-/15 so this payment went to -. I never received a letter of transfer from Carrington expressing the terms of the transfer so I had to go off of what - had sent to me ( at the time of transfer, I was paying under an approved Modification Agreement with - ). Even after calling Carrington, I could n't get a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 13, 2015 - My mortgage servicer has repeatedly sent me notices to foreclose indicating I have not sent in payments, even when I have faxed proof of the payments directly from my banking institution. Their failure to appropriately apply my mortgage payments has caused the notices to be sent. I have been sent multiple notices to foreclose this year. I have given Carrington the proof they have required each time-copies of canceled checks and letters from my bank documenting the payments being deducted from my account. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 10, 2015 - - sold my mortgage to Carrington Mortgage LLC in - 2015. In -/-/-, I paid - $310.00 to cover an escrow shortage. Carrington 's commumincations advised that I had a $1600.00 shortfall. When I called to discuss this change, they advised that they are allowed by law to hold a 2 month cushion, which I understand. However, when I did an escrow analysis, I determined that they were overstating the shortfall by over $500.00 because they were *paying* my homeowners insurance, town and school taxes one month before they are due, resulting in over $500.00 of the shortage. I called ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 8, 2015 - I authorized a Post -dated check to run on -/-/15 for $940.00 using my savings account. I noticed that this payment never was processed thru my bank account. I was told by my bank that if the account is coded checking account and not saving account that the payment will not process. So the payment of $940.00 was not coded savings. So since I did n't see the payment go thru, I transferred the money from my savings account to my checking account and did a payment via your website for $920.00 on -/-/15 confirmation # - that is the amount your website was showing was due. I ju... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 7, 2015 - Carrington Mortgage Services is trying to raise my mortgage payment $ -/mo stating that there is an escrow deficiency. There are many similar stories online after CMS takes over a loan that they have purchased. This creates a hardship and seems predatory. My loan is current and for the last - years ( with - - - ) has always been $ -/mo, now they want $1700.00. I am nervous to pay them based on others stories that they will squeeze this out of me with no justification ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 6, 2015 - - - - - - transfered our mortgage to CARRINGTON MORTGAGE SERVICES LLC at - -, - CA --and since then -/-/-/-/-/-, our numbers do not coincide with what the new CARRINGTON - claims. which is leading to larger monthly payment. We do not receive monthly notices nor any other updates and seem to have to pay approx $300.00 more monthly on a house we have been paying on since -/-/-. Do we need to contact any State or Federal Fraud investigators. Loan was always current. - sold us out. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 2, 2015 - Our mortgage was sold to Carrington Mortgage Services in -. After we sent in our - payment, Carrington lost $100.00 of the payment. They could not account for it, and they did not know where it went. After numerous phone calls, they finally agreed to look into it. It took Carrington more than - weeks to correct it, and they still offered me no explanation as to what happened. This is when it gets fun! To correct the problem, Carrington deducted a whole additional payment ( $1200.00 ) from my checking account Without notification or my permission. They were able to do this because ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 1, 2015 - My alleged loan is currently serviced by Carrington Mortgage Services ( CMS ). My alleged loan is originated with -, - - - and riddled with fraud and contains forgeries, etc. I previously had - - - who posted many of my mortgage payments to foreclosure fees instead of to my payment account. Money was embezzled from our escrow and payment account and we have complained with - - - and now with Carrington about the inaccurate fraudulent debt to no avail. They continue trying to collect an amount that is not correct. They also continue to report it on my credit even a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 30, 2015 - My loan was sold to Carrington Mortgage Services by - - - effective - -, 2015. Prior to the sale of my loan, I was provided with my yearly escrow analysis which explained that my mortage payment would increase by approximately $30.00 per month. This seemed like a large increase, so I did my research and found out that my taxes and insurance did increase so the increased escrow payment was justified. Fast forward to - 2015. I am now an unwilling customer of Carrington Mortgage Services. I received a new escrow analysis from Carrington stating that my mortgage payment would i... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 29, 2015 - Carrington Mortgage Services bought my mortgage from - - - in - 2015. Since then I have had nothing but trouble : I waited until almost -/-/- to get any information on my account, they did n't honor my escrow decrease from - - -, their escrow calculation resulted in a large jump in monthly payments which I requested to have spread over - months and the representative never submitted my request. If I was n't so vigilant about my mortgage I could get really screwed. ... |