Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

My VA mortgage was sold in - 2015 by - - - to Carrington Mortgage services in the middle of an assumption ( my name is to be removed and the co-borrower is to remain ). The new servicer ( Carrington ) has no record of the in process assumption and asked that all the paperwork be forwarded to their research department in -. The paperwork includes the release of my VA liability from the VA. Carrington stated it would take the research department 30 days to process the paperwork. They were contacted again in - and no one had any record of the paperwork being received or processed. They also provided no contact info for any one at the Research Department. Just submitted the paperwork for the - time.