Carrington Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

My loan was sold to Carrington Mortgage Services by - - - effective - -, 2015. Prior to the sale of my loan, I was provided with my yearly escrow analysis which explained that my mortage payment would increase by approximately $30.00 per month. This seemed like a large increase, so I did my research and found out that my taxes and insurance did increase so the increased escrow payment was justified. Fast forward to - 2015. I am now an unwilling customer of Carrington Mortgage Services. I received a new escrow analysis from Carrington stating that my mortgage payment would increase $120.00 per month OVER the increase that - - - had already implemented. I lookled up my taxes, insurance, principal and interest amounts for each month and came up with exactly what - - - was going to raise my payment to. $1200.00 per month. I called Carrinton - and was on hold for -+ minutes each time. And while both employees were courteous, I was eventually told that they could cushion '' my escrow however much they want and I have no recourse. So my payment is now $1300.00. This is unacceptable. I did not agree to these terms and will not pay this. It is appalling that I now have to deal with a company that I did not choose and who can change the terms that I legally agreed to with - - -.

Carrington Mortgage customer in Texas
Jun 30, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Consumer disputes how Carrington Mortgage handled their complaint

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