Carrington Mortgage Mortgage department,
VA mortgage Loan servicing, payments, escrow account Texas
My loan was sold to Carrington Mortgage Services by - - - effective - -, 2015. Prior to the sale of my loan, I was provided with my yearly escrow analysis which explained that my mortage payment would increase by approximately $30.00 per month. This seemed like a large increase, so I did my research and found out that my taxes and insurance did increase so the increased escrow payment was justified. Fast forward to - 2015. I am now an unwilling customer of Carrington Mortgage Services. I received a new escrow analysis from Carrington stating that my mortgage payment would increase $120.00 per month OVER the increase that - - - had already implemented. I lookled up my taxes, insurance, principal and interest amounts for each month and came up with exactly what - - - was going to raise my payment to. $1200.00 per month. I called Carrinton - and was on hold for -+ minutes each time. And while both employees were courteous, I was eventually told that they could cushion '' my escrow however much they want and I have no recourse. So my payment is now $1300.00. This is unacceptable. I did not agree to these terms and will not pay this. It is appalling that I now have to deal with a company that I did not choose and who can change the terms that I legally agreed to with - - -.
Carrington Mortgage customer in Texas
Jun 30, 2015
* Source: CFPB Complaint Database
Carrington Mortgage response to complaint:
Closed with explanation
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